After arriving in Charlotte almost five years ago, it didn’t take long to see that the office had something special. Our crew are genuinely friendly, offer diverse perspectives, and foster deep connections. We work hard but also know how to celebrate accomplishments and milestones, both for Vanguard and our clients. Everywhere you look, every day, the crew are investing in our clients, in each other, and in the community. These personal, almost family-like connections have been part of the tapestry of Charlotte since the very beginning and remain true today.
Since I haven’t been at the Charlotte office since the beginning, I decided to catch up with a few colleagues who were directly involved in standing up this Vanguard location.
Michelle W. was one of the first HR team members on the ground tasked with getting the site up and running. She handled a multitude of responsibilities including facilities, recruiting, crew benefits, and implementing crew services on par with our offerings in Malvern. It was the ultimate definition of the HR Generalist. With the goal of hiring 700 crew members that initial year, Michelle and another HR colleague recruited around the clock from their bank of tables and telephones on an otherwise empty floor in our building. It was an incredible challenge but also rewarding. Michelle shared she remembers the personal touch most and that it stays with her even today—being able to greet folks by name, know their families, celebrate successes together, and support each other through disappointments.
Chrisa F. also shared her early memories of Vanguard Charlotte with me. Our Charlotte office was a budding site, full of energy and excitement. Crew were eager to learn new things, and everyone was ready to lend a hand. After spending almost four weeks coaching new Retail Services crew, she was so impressed with Charlotte that she decided to permanently relocate in 1998.
Fast forward 20 years. We are now 1,600 crew occupying four buildings and more than 324,000 square feet of office space. So much has changed in twenty years, yet the Charlotte office remains a unique and special place. It feels every bit a family, but stronger. Happy 20th anniversary, Vanguard Charlotte!