My experience in sales
In the past, I’ve done sales at companies ranging from an internet startup to an ocean freight shipping company. No matter what job I had though, one thing remained consistent: I loved talking to everyone I could about saving for retirement because I know not enough people are taking the steps necessary to save for the future. Even after building a career elsewhere, this is what made me want to try Vanguard again and again, and it is what fuels my passion for helping people accomplish this goal each and every day.
So what does a Sales Consultant do here at Vanguard? I help people decide if Vanguard is the best place for their investing success. This manifests itself in many ways, ranging from basic conversations like “tell me more about Vanguard’s Personal Advisor Services” to more complex strategies on how to move different account types without major tax implications. I’ll typically speak to about 10-15 potential or existing clients per day, with conversations ranging from 20-30 minutes. The rest of the day is following up with clients I’m already working with.
I love being a salesman, but the industry rightfully has a bad association with the term “sales” – mainly due to high commissions and fees that clients don’t always know about. Vanguard couldn’t be further from this because we structure the job as straight salary with no commission. In the sales world, no commission is a bit jarring because that is typically what motivates salespeople to excel. Instead, at Vanguard, that motivation to “sell” comes from a firm (and data-proven) belief that Vanguard is the best place for the vast majority of investors.