Finding a core purpose at Vanguard
My first few years at Vanguard were spent solving investment puzzles for shareholders who had encountered account-related issues. Working as a Resolution Associate in the Service Recovery organization gave me the opportunity to support clients with account-related issues. I could see the purpose in my work, as well as the positive impact I made on each client. And, I learned to embody Vanguard’s core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. It was fascinating to research each issue and get to the root of the problem. Even more thrilling was the opportunity to offer solutions for our clients.
While I loved working in Service Recovery, I decided to explore new horizons, and research different career options at Vanguard. One path I hadn’t expected to find myself in was leadership. When one of my leader’s noticed my passion for continuous improvement and knack for supporting professional development among my peers, they suggested I pursue a role in people leadership. What a great opportunity this was – Vanguard was investing in me, so that I in turn could invest in others. If you are exploring a role at Vanguard, read on to learn what differentiates our people, and why I chose to spend nearly two decades as a Vanguard leader.
First, leadership at Vanguard isn’t something you do for a title or recognition. Rather, leadership is about serving the needs of investors and enriching the development of your team. While exploring career opportunities, delve deep into the values of the organization; their mission and purpose should align with your beliefs. At Vanguard, our core values are centered on ‘doing the right thing’ in every decision we make. It’s the primary reason why I am both a long-term investor and a long-time crew member. Truly successful leaders nurture and develop a growth mindset to create value and continually improve the organization and their teams. In my experience, these leadership elements enable you to leave a lasting legacy for the benefit of others.