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A non-traditional pathway to becoming a developer

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Vanguard Orion Client Center seating area

How Vanguard prepares for the unexpected

March 20, 2020/in Culture, Our mission all business, contingency sites, distancing, distributed, greg, greg davis, home, locations, people, risk, sites, social, social distancing, steps, tim, tim buckley, trading, trading from home, trading locations, vanguard /by ldoyle

How Vanguard prepares for the unexpected

Vanguard’s Chief Executive Officer, Tim Buckley, and Chief Information Officer, Greg Davis, discuss Vanguard’s plan to ensure stable and strong service for our clients, while also keeping crew safe through social distancing.

Tim Buckley: Greg, one of the questions that we’ve been getting from our clients is what are we doing around business continuity? What steps have we taken to make sure that regardless of how long the coronavirus goes on regards to how severe it gets that we can continue to keep the operations going? And now to our viewers out there, if you look behind me, what you’re looking at is one of our trading floors. Usually you’d see it densely populated. That doesn’t mean that people aren’t working out there when you just see people, every other desk or every third desk. It means that we’ve distanced them properly, and I should by the way mentioned that you’ll notice a Greg and I are sitting apart here. We’re trying to practice social distancing and everything that we do. Beyond, social distancing, what are you guys doing? What steps have you taken to make sure this operation continues? How have you distributed your team?

Greg Davis: So it starts really with the fact that hey, it’s a global operation so we have trading locations in the US, trading locations in the UK as well as Melbourne, Australia. And in addition to those global trading locations, we also have contingency sites that we’re leveraging right now in each one of those locations. So we have our team split up between our main hubs and those contingency sites, and we’ve even prepared for the fact that if we need to, our people could trade from home. So we’ve installed the technology, we’ve tested the system, so we could have business as usual, even in a severe event.

Tim: And trading from home is not something you are going to jump to. I mean you guys love the collaboration that happens on the floor even when people are spread out. It’s just much easier to happen there. That said, if we have to go there, we absolutely ready to do it.

Greg: Absolutely.

Tim: Security is going to be the same absolutely whether if someone’s at home as it’s going to be the same if we’re trading from home, as if you’re trading from here.

Greg: Absolutely.

Tim: Now, I should mention Greg that the rest of Vanguard’s operations, whether they’re talking to an associate at Vanguard, whatever area of Vanguard is supporting the client, those areas have been distributed too. That we have taken steps to move associates apart. Moving between different buildings. People are working from home. They are distributed between our sites as well so. We’re taking the steps to make sure that we continue business as usual here or as close to as usual as possible

Greg: Absolutely.

Important information:

All investing is subject to risk, including possible loss of principal.

There is no guarantee that any particular asset allocation or mix of funds will meet your investment objectives or provide you with a given level of income.

Bond funds are subject to the risk that an issuer will fail to make payments on time, and that bond prices will decline because of rising interest rates or negative perceptions of an issuer’s ability to make payments.

Diversification does not ensure a profit or protect against a loss.

Investments in stocks or bonds issued by non-U.S. companies are subject to risks including country/regional risk and currency risk.

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Vanguard celebrates MLK and Black History Month through service

In the U.S., crew members celebrate Martin Luther King, Jr.’s life, legacy, and commitment to volunteerism by participating in community projects and activities throughout the winter. As Black History Month comes to an end, we have asked crew in Pennsylvania, North Carolina, and Arizona to reflect and share their personal experiences attending Martin Luther King, Jr. Days of Service events. Here’s what they had to say:

For as long as I can remember, receiving quality education has been a priority in my household. I spent countless hours at my parents’ dining room table working on homework. Even now, my mom regularly tries to convince my 4-year-old son to work on spelling games at the same table. I feel very fortunate to have gotten the opportunity to work with the West Philadelphia Action for Early Learning (AFEL) to help instill this imperative into the children of that community. The organization has two main goals: kindergarten readiness and reading on grade level by the third grade. My colleagues and I were able to support these goals by preparing resource bags for use in classrooms and reading to some of the children from local schools. Beyond the crew that were able to attend, crew from across Vanguard donated over 250 books to help children build their home libraries.

The specific group that supported AFEL is the Vanguard Black Professional Network (VBPN), which is committed to increasing engagement of black crew members and supporting the increased representation of black crew in leadership positions. Having the opportunity to serve with aligned crew in a community that may produce the future of Vanguard leadership was truly a humbling experience.

— Josh C.

VBPN sponsored two MLK Days of Service events in North Carolina at Second Harvest Food Bank of Metrolina and Classroom Central. Second Harvest is responsible for supplying food throughout a 19-county region of North and South Carolina through a network of over 700 emergency pantries, soup kitchens, homeless shelters and programs for low-income children and seniors. Crew members took time out of their Saturday to help inspect and sort donated food items for distribution to those partner agencies. Classroom Central equips students in need by collecting and distributing free school supplies to their teachers. Eleven Vanguard crew members assisted the organization by die cutting shapes and organizing the overflow of school supplies in the warehouse.

— Ebony B. and Sabrina B.

As a North Caroline VBPN site lead, giving back is extremely important to me. It’s such a rewarding and humbling experience. I’ve been with Vanguard for 21 years and our commitment to our community has never wavered. It is an amazing differentiator, and providing Days of Service so crew can work together to help others is so empowering. As we celebrate Dr. Martin Luther King, Jr. and Black History Month, this resonates with me even more. His commitment to service and helping others was powerful and a major driver in the movement. To be able to not only serve, but honor him and his sacrifice, is humbling. To me, this is what our purpose is about; loving and helping others, and extending your hand to pull others up. That is what service is really about.

— Kenya H.

I am a helper by nature and have enjoyed volunteering for many organizations and causes since childhood. I recently had the opportunity to coordinate an MLK Days of Service volunteer event on behalf of VBPN at Feed My Starving Children (FMSC). FMSC is a non-profit organization that assists in providing rice, soy, dried vegetables, and vitamins and minerals to needy children locally and internationally. Through donations and the efforts of volunteers, FMSC is able to ensure the food is packaged and expedited to hungry kids. On the day of our volunteer event, I was immediately impressed with the FMSC staff. We were warmly greeted and provided with instructions to prepare us for the day.

I appreciated that the FMSC staff emphasized a hygienic environment to ensure the children were not exposed to germs, and we watched a video that included detailed instructions for each food prep station. The staff kept the event light by teaching us fun chants to say when each prep station was able to completely fill a box with food packages. The staff shared with the volunteers that it costs $88.00 to feed one needy child, ALL year! As a parent of two teenagers, that resonated with me. On average, it costs my family more than $88.00 per week in meals. During our volunteer session, we were able to fill 192 boxes with food packages, which will feed 113 children in Thailand and provide 41,472 meals!

When I volunteer, I feel that I benefit from the experience in so many ways. I get to share in the experience with fellow crew and members in our community that also volunteer their time. Volunteering helps me appreciate how fortunate we are and reminds me that by simply providing our time, we are making an impact. A thank you note I once received after donating my time included an impactful quote that sums up my volunteer journey:

“Help one another. There’s no time like the present
and no present like your time.” —James Durst

— Veronica A.

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Amy G. posing with her youth soccer team and their Giving Season gift purchases

It’s always better to give than to receive

In this blog, Amy G., a chief of staff, shares why the Giving Season is important to her. During Vanguard’s Giving Season, crew members around the world join together to help brighten the lives of children, seniors, and families through a variety of activities including raising funds and purchasing toys, books, clothing, and necessities. The Giving Season is one of Vanguard’s many Community Stewardship programs through which crew donate their time, talent, and treasure to help communities have the best chance for success.

Early roots

Ever since I could remember, my parents consistently instilled in my siblings and me the belief that “it’s always better to give than to receive.” One way my parents demonstrated this belief was to participate in a variety of community service events throughout the course of year. When I think back to those events, my mind is instantly flooded with positive memories, and many stemmed from our annual participation in a sponsor-a-child program. I vividly recall as a young child walking up to the Christmas tree at my family’s church to select a “wish kid,” typically a young girl close to my age, for whom I could help ensure her holiday was just as joyous as my own.

Branching out to Vanguard

In 2011, prior to receiving my undergraduate degree and launching into the professional world, I searched determinedly for an employer who was both well regarded in the financial services industry and also demonstrated a strong sense of commitment to community service—a trait central to my own personal values. Luckily, I did not have to look far from the Philadelphia region to find Vanguard, a company with many community stewardship programs that were positively impacting their local communities. One program in particular caught my eye, given the close significance to my childhood memories: Vanguard’s Giving Season.

Seeding more Santa helpers

Fast forward to 2019, I share with enthusiasm that I have participated in the Giving Season at Vanguard each of the last eight years, and that I have been joined by my members of my soccer team. Outside of Vanguard, you can find me on countless soccer fields as a female youth soccer coach for a local Philadelphia club. While I don’t have a specific number of games or tournaments I set out to win, I do have one very specific goal—positively impact as many young girls in the surrounding Philadelphia area, both on and off the field, as possible. I feel that it is my unspoken duty to use my personal experiences and leadership skills as a platform to help influence the lives of my players. I want to make my players better people, not just better athletes.

During each Giving Season, I volunteer my time by signing up to shop for 20 kids who have been sponsored by Vanguard crew, and each of my players has her own child to shop for. My team and I will venture to the local Target and begin a shopping frenzy. I’d describe it as organized chaos, but thankfully I have a group of soccer moms who assist in the process! Overall, my team has an absolute blast while learning the same lesson my parents taught me—“it’s always better to give than to receive.” The best part? When they begin asking if our team will be shopping for children in need again next year.

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Mentorship—Even super heroes need help

When I was a young kid, I wanted to be the Incredible Hulk. However, my desire to be a super hero was different than that of my friends at school because of one small nuance: I spent time with Hulk. I knew that he woke up at 5:00am every morning to do cardio, and some days I would join him. I knew that he liked to put black pepper on almost everything he ate. I had the opportunity most evenings to watch him lift weights, and WOW! He was strong. And the green paint? Well, that was just for television and public appearances. You see I lived with the Incredible Hulk… he was my dad.

I have a vivid memory of when I was about five years old: My father (a.k.a. Hulk) was doing bench press in the basement, and I could hear his exhale with each rep. And then it stopped. Next came a struggled yell for help, followed by my mother running down the stairs in a panic, and then two incredibly loud thuds. My mother helped him dump the weights. And for the first time in my life, I realized that everyone, even a super hero, needs help sometimes.

Your career is no different. Neither is mine. We all need help. I recently completed a fun exercise: I listed as many people as I could think of that have helped me in my 15 year career. In about 10 minutes, I wrote down the names of 94 people, and I could have kept going. The old saying is true, sometimes it does take a village! Among these individuals, there are a few who have had the greatest impact on my career due to their willingness to serve as my mentors. In keeping with the theme of seeking help, I’ve asked two of them, Vanguard senior leaders Marissa Blank and Steve Holman, to come alongside me to construct a guide on how to establish a strong mentorship relationship.

Engage with individuals naturally: The best way to build trusting relationships is to allow connections to occur naturally through your network. As Steve shares, “While formal mentorship programs can work, my experience has been the best mentor relationships happen organically. There has to be a deeper bond or connection to develop a relationship that allows both parties to go beyond superficial conversation and pleasantries.” Start meeting with leaders in your immediate department to discuss your career, and ask for ‘referrals’ on who they’d recommend you meet with. Over the course of time, you’ll get to know a lot of individuals and likely connect with a couple of them as ongoing mentors.

Be intentional about who you engage for different topics: In Marissa’s experience, “Each mentor I have in my network helps me with different things. Some are fantastic strategic thinkers, while others are great at vetting career options and next steps.” Connecting with mentors in this way will also allow you to go deep on important career topics rather than staying surface level.

Don’t be afraid to ask…for anything!: Sometimes fear is the only thing preventing us from moving forward, but don’t be afraid to ask for help. People generally want to help others succeed. “I have never had someone tell me no when I have asked for time.” says Marissa. I have personally experienced the same.

Come prepared with one key item you wish to discuss, and send an agenda beforehand: This may be an obvious one, but it is one that can be often overlooked. Ensuring you are being respectful of your mentor’s time is important, especially if this is a new professional relationship where a friendship has yet to develop. In Marissa’s experience: “The mentor relationships that have been the most productive are those where the mentee comes prepared, whether they bring a thoughtful topic to discuss, provide an update on their respective business or share insight into their career planning.” Steve agrees, “Ask specific questions about where you think you need help. Seek insight about situations you’ve experienced. Don’t force your mentor to have to guess what you need.”

Don’t be afraid to share your fears or failures: As Steve shares, “those are where your biggest opportunities for growth exist, and potentially where your mentor can help you the most.” If trust is established in the professional relationship, then this should be a ‘safe space’ to be completely honest, let your guard down, and get insightful feedback.

Be thoughtful about how often you meet with mentors: Marissa says, “I have some mentors where we only connect once a year or as something arises, where others are more frequent given the type of relationship we have.” You want to balance ensuring that your meeting time is valuably used with maintaining the relationship. For many, a couple of quick emails in between meetings can keep the conversation going without the logistics of face-to-face time.

Show interest in your mentor’s career: The more you understand their career, the more you will learn from them. And who knows, you may be able to teach your mentor something that helps them too. Marissa has a reputation for formulating successful teams, and I have indirectly learned from her to be comfortable ‘thinking outside the box’ when looking for talented individuals. Steve has an innate ability to balance professionalism with ‘being real’ and has taught me to feel comfortable bringing my full self to work every day.

I may never actually become the Incredible Hulk and save the world, but that’s okay… becoming someone’s mentor and positively impacting their life is just as fulfilling. In this season of giving, let’s show thanks to those who have helped us by committing to help others in their career.

Matt and Marissa Barrovecchio and Holman

Matt with his mentors, Marissa and Steve.

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World Flags - Engaging, honest conversations fosters positive results

Engaging, honest conversations foster positive results

October 23, 2019/in Culture, Diversity & inclusion crew, events, experience, forums, hector, heritage, hispanic, hispanic and latino, hola, latino, leader, life, malvern, opening, opening remarks, reactions, recent events, remarks, senior, voces /by marcin

Engaging, honest conversations foster positive results

Hispanic and Latino Americans have made vast and vital global contributions and their positive influence is felt in all aspects of life and society. They represent an array of distinct and vibrant cultures, each of which enriches our communities.

Recently, in recognition of National Hispanic Heritage Month, Vanguard’s Hispanic/Latino Organization for Leadership (HOLA) sponsored several small forums entitled HOLA VOCES at its Charlotte, Malvern, and Scottsdale offices. Each forum featured opening remarks from a HOLA leader, followed by a facilitated discussion focused on the Hispanic experience that considered reactions to recent events including the El Paso shootings and rising tensions around immigration.

In his opening remarks during a Malvern session, Hector M. Salcido-Torres, Fund Financial Services senior line manager, said, “You should be comfortable having conversations that are uncomfortable. It is impossible to leave it at the door. You may not agree but at least break down the barriers.”

Hector, an eighth generation Arizonan of Mexican descent, shared his grandparents’ experiences of attending segregated schools and being punished for speaking Spanish. Hector encouraged the audience, “Push yourself, drive yourself for the people that came before you. Being lazy is an insult to the people in heaven who are rooting for you.”

During the ensuing small group discussions, which included crew of Cuban, Salvadorian, Peruvian, Mexican, and Puerto Rican ethnic origins, thoughts and reactions were openly shared. Understanding that collective minorities will be the majority in the U.S. by 2030, crew universally agreed that they sought to assimilate, but also wanted to show up and be their honest selves. “I feel recent events in the U.S. have had a significant impact on the Hispanic and Latino community,” said Sejla Karalic, senior project manager in the Institutional Investor Group. “And some of the issues really resonate with me as an immigrant to this country.”

HOLA will sponsor several more VOCES forums thorough out the coming year, to bring crew from all walks of life together to share and learn from each other. “My experience with HOLA started with curiosity, which led to involvement, and now engagement,” said Nicholas Fernandez, Emerging Leader Development Program participant. “Being a part of events like the VOCES series makes me feel closer to my heritage and more at home at Vanguard.”

-Constance H.

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Data analytics at the heart of Vanguard’s client experience

October 2, 2019/in Culture, Day in the Life analysts, analytics, client, cxd, data, data analysts, digital, digital experiences, experience, experiences, focused, marketing, results, retail marketing, team, teams, vanguard, vanguard's mission, work, working /by marcin

Data analytics at the heart of Vanguard’s client experience

Imagine a world in which you are a detail-oriented analyst focused on results and outcomes, encouraged to ask questions, and empowered to work with a team developing innovative solutions. Within the Client Experience & Digital (CXD) group at Vanguard, our high-performing teams are doing exactly that, and the data analysts are central to this work.

I’m writing this as a new team member, having joined CXD only a few weeks ago. People have asked me to describe what it’s like to work in CXD and what makes CXD different from other groups within Vanguard and places where I had previously worked. I started my career working with large databases within IT divisions, and then moved into direct-to-consumer retail marketing and marketing technology as those solutions gained prominence in the mid-2000s. I was aware of Vanguard’s mission, and as a woman and working mother, Vanguard’s focus on doing the right thing for both investors and employees was attractive to me. Two years ago, I was fortunate to join Vanguard’s Retail Marketing Analytics group, where I led a team of data analysts, before my recent transition to CXD, where I serve as a data analytics manager.

Three things come to mind when I consider what it is like to live and breathe analytics in this specific context and, in my experience, make working within CXD unique.

1. The first is POST-IT NOTES, which are used daily in brainstorming sessions, in mapping out client journeys, and in tracking progress against goals. They are representative of the way we work and our team structure, and they also provide decorative flair to the office walls. The work we do here is very visual – after all, the journey labs are focused on improving Vanguard’s digital experiences which is, in and of itself, inherently visual. They also come in a variety of colors, shapes, and sizes optimized to get a specific job done. I see this as being symbolic of the way our teams are structured and representative of the diversity of skills and backgrounds that help make our teams high performing.

2. The second is IMPROMPTU CELEBRATIONS. We work in short sprints, rapidly iterating to consistently move forward by taking one step at a time. This leads to celebrating small wins along the way. We might applaud the automation of a process or the results of an experiment because we are happy when we can see that we are making digital experiences better for our clients, or when we can quickly learn that something did not work as we had hypothesized. These celebrations also acknowledge personal and work milestones. We take pride in the work we do, and we look for ways to recognize the fact that we are making progress both personally and within our CXD journeys.

3. The final item is a high level of PEER-TO-PEER COLLABORATION. The data analysts are embedded within a “full-stack” agile team with strategists, developers, designers, and researchers. You might think this means analysts are without the support of an analytics community. This is not the case! The analysts continue to work closely with other analysts across CXD, thinking through approaches and validating findings while sharing knowledge with their analytic peers.

I think it is interesting that our analysts come from a variety of backgrounds and work from different strengths. It shouldn’t be surprising that we have individuals with quantitative experience. However, we also have team members with degrees in communications and people who started their Vanguard careers as phone representatives. Within this context, analysts switch between the technical and non-technical to continually ground decision making in the data, design and execute experiments, and craft data stories that are meaningful to the business. All of this happens so we can improve client experiences in support of Vanguard’s mission to give investors the best chance for investment success.

– Jane M.

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Advertising…at Vanguard??

September 18, 2019/in Culture, Day in the Life, Our mission Mid-level specialist /by Ferris

Advertising…at Vanguard??

Meet Bonnie D. She is an Advertising Manager who did not expect to find herself in the financial services industry. Now after having spent a number of years in creative roles at Vanguard, one thing she says she never takes for granted: “I laugh every single day.”

If you’re seeking an environment where you can make a difference and develop professionally, learn more about our MBA programs at www.vanguardjobs.com.

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