Client Experience Senior Scrum Master – Account Maintenance

December 3, 2019
December 3, 2019
Charlotte, NC, US
Job Requisition #126631

Core Responsibilities

1. Manages technology projects or multiple technical workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.

2. Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure strategies are aligned with the overall company strategy and market conditions.

3. Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.

4. Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.

5. Proactively identifies, manages, and mitigates risks and any related issues on technology projects. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.

6. Participates in special projects and performs other duties as assigned.

    Qualifications

    • Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and technical experience preferred.
    • Undergraduate degree in related field (Computer Science, Engineering) required. Graduate degree preferred.

    About Vanguard

    We are Vanguard. Together, we’re changing the way the world invests.

    For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

    We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

    Inclusion Statement

    Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

    We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

    When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

    Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

    December 3, 2019
    December 3, 2019
    Charlotte, NC, US
    Job Requisition #126631

    Core Responsibilities

    1. Manages technology projects or multiple technical workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.

    2. Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure strategies are aligned with the overall company strategy and market conditions.

    3. Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.

    4. Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.

    5. Proactively identifies, manages, and mitigates risks and any related issues on technology projects. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.

    6. Participates in special projects and performs other duties as assigned.

      Qualifications

      • Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and technical experience preferred.
      • Undergraduate degree in related field (Computer Science, Engineering) required. Graduate degree preferred.

      About Vanguard

      We are Vanguard. Together, we’re changing the way the world invests.

      For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

      We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

      Inclusion Statement

      Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

      We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

      When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

      Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

      Our commitment to equal employment opportunity

      Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

      Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.

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