Client Experience Scrum Master – Retail Journeys

LocationMalvern, PA, US

Charlotte, NC, US

December 3, 2019

Charlotte, NC, US
December 3, 2019
Malvern, PA, US

Charlotte, NC, US

Job Requisition #127827

Create the products that are changing an industry
We never stop working to make investing simpler and more successful for our clients. By promoting new ways of working, you’ll optimize products and keep our client experience improving at pace. Your work as a Scrum Master will not only give you true ownership of your products as you capitalize on a Lean Agile approach. It will change the way the world invests. Make it count.

In this role you will

As an Agile Scrum Master in Vanguard’s Client Experience program, you’ll work with a team that’s changing the way IT gets done at Vanguard. Client Experience lab teams are comprised of developers, designers, and data analysts who work together to own and solve a business problem. Our teams are encouraged to push the boundaries of the status quo and operate with enhanced speed and agility to deliver meaningful customer experiences in a rapid build-measure-learn manner. A lab scrum master should be able to navigate the organization, work diligently to clear the team's impediments, and enable the team to achieve and maintain a level of high performance.

With a focus on value delivery vs. project delivery, your understanding of agile frameworks and practices will be called upon as you coach and mentor your team so that its collective output improves sprint after sprint. You'll also have opportunities to share your best practices, tips, and techniques with other agile scrum masters across the lab teams.

Impact

Bring invention to investing

Focused on creating innovative user experiences, you’ll work with our marketing teams to deliver content for our website. Your fresh ideas will directly impact our marketing strategy and help us redefine the world of mutual funds. While your analytical approach to problem-solving, underpinned by strong organizational skills, will make you a valuable member of a collaborative team that shares ideas and solves problems in new ways. And at every stage of the process you’ll enjoy many opportunities to deepen your knowledge and widen your experience.

What it takes

  • Undergraduate degree in a related field or the equivalent combination of training and experience
  • 3+ years of Scrum Master responsibilities
  • Strong written and oral communication skills
  • Strong, demonstrated analysis and problem-solving skills
  • Strong planning and organizational skills
  • Ability to implement instrumentation to gather business-specific metrics around consumer usage patterns

Specializations that’ll make an impact

                •Agile software development

                •Utilize Kanban to drive LEAN process improvements

                •Full product life cycle

                •Systems analysis and design techniques

                •Quality assurance methodology and Inspections

                •Technical standards and deliverables

                •Estimating, including design, development/purchase, and installation

                •Thoroughly scoped functional requirements and documentation deliverables

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

December 3, 2019

Charlotte, NC, US
December 3, 2019
Malvern, PA, US

Charlotte, NC, US

Job Requisition #127827

Create the products that are changing an industry
We never stop working to make investing simpler and more successful for our clients. By promoting new ways of working, you’ll optimize products and keep our client experience improving at pace. Your work as a Scrum Master will not only give you true ownership of your products as you capitalize on a Lean Agile approach. It will change the way the world invests. Make it count.

In this role you will

As an Agile Scrum Master in Vanguard’s Client Experience program, you’ll work with a team that’s changing the way IT gets done at Vanguard. Client Experience lab teams are comprised of developers, designers, and data analysts who work together to own and solve a business problem. Our teams are encouraged to push the boundaries of the status quo and operate with enhanced speed and agility to deliver meaningful customer experiences in a rapid build-measure-learn manner. A lab scrum master should be able to navigate the organization, work diligently to clear the team's impediments, and enable the team to achieve and maintain a level of high performance.

With a focus on value delivery vs. project delivery, your understanding of agile frameworks and practices will be called upon as you coach and mentor your team so that its collective output improves sprint after sprint. You'll also have opportunities to share your best practices, tips, and techniques with other agile scrum masters across the lab teams.

Impact

Bring invention to investing

Focused on creating innovative user experiences, you’ll work with our marketing teams to deliver content for our website. Your fresh ideas will directly impact our marketing strategy and help us redefine the world of mutual funds. While your analytical approach to problem-solving, underpinned by strong organizational skills, will make you a valuable member of a collaborative team that shares ideas and solves problems in new ways. And at every stage of the process you’ll enjoy many opportunities to deepen your knowledge and widen your experience.

What it takes

  • Undergraduate degree in a related field or the equivalent combination of training and experience
  • 3+ years of Scrum Master responsibilities
  • Strong written and oral communication skills
  • Strong, demonstrated analysis and problem-solving skills
  • Strong planning and organizational skills
  • Ability to implement instrumentation to gather business-specific metrics around consumer usage patterns

Specializations that’ll make an impact

                •Agile software development

                •Utilize Kanban to drive LEAN process improvements

                •Full product life cycle

                •Systems analysis and design techniques

                •Quality assurance methodology and Inspections

                •Technical standards and deliverables

                •Estimating, including design, development/purchase, and installation

                •Thoroughly scoped functional requirements and documentation deliverables

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

LocationMalvern, PA, US

Charlotte, NC, US

Our commitment to equal employment opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.

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