Media Operations Manager

The Paid Media Operations Manager is an exciting opportunity for someone who thrives in a fast-paced environment, has a keen attention to detail, and a process improvement mindset. The ability to manage multiple media campaigns, working with both internal partners and our external agency partners, is critical to achieving success in this role. On any given day, you may be working closely with our in-house creative team to coordinate new creative assets that you will then deliver to our external agency for trafficking, or you may be working with one of the product teams on communication of a test plan to go into market. You will be the go-to person for digital creative spec requirements, digital creative best practices, and management of in-market creative mix. This role will be expected to drive business results by optimizing processes to improve the quality, efficiency, and effectiveness of the media intake and related processes. Additionally, you will be expected to build and maintain effective relationships and proactively foster communication to align on priorities to enable speed and achieving business results.       

Responsibilities:

• Support and coordinate all aspects of paid media campaigns to elevate paid media activities across Retail Marketing

• Work with external agencies to carry out marketing plans across channels, partners, tactics, and audiences for multiple product offerings

• Manage monthly in-market creative mix and ensure accurate alignment to product campaigns, test & learn objectives and compliance requirements. Includes coordination of advertising creative for agency trafficking of paid placements

• Partner closely with analytics teams to guide test and measurement plans to ensure follow through, enabling optimization of strategies and campaigns

• Opportunity to coordinate with other marketing channel teams to build alignment of paid strategies and channel marketing. Work together to continuously refine and optimize approach

• Support creative teams in meeting project deadlines and handle creative delivery processes to agency partners; establish end to end processes for best in class paid campaigns

• Lead Paid Strategies project management, serving as a partner to agile pod operational project managers

• Proactively identify, manage, and mitigate risks on paid strategies activities and elevate to media manager

Ideal candidate has:

• 1-3 years minimum managing digital advertising for clients with a focus in digital

• Ideal candidate will have experience at digital media agency with knowledge of digital creative specifications and tagging, performing QA, monitoring digital campaigns or media execution

• Detail oriented, a go-getter, quick learner, loves continuous improvement, can work independently

Special Factor

• Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.