Senior UX Designer

Senior UX Designer

Vanguard’s Financial Advisor Services division is looking for a highly motivated product designer to lead end-to-end design for a custom-built platform. Be a part of a growing UX team designing products that will enable our internal Sales organization with smart, integrated, and intuitive solutions through the application of service design and user research methods. Become an integral part of a multidisciplinary product team, consisting of a Product Owner, UX Strategist, Scrum Master, developers, and data analysts.

In this role, you'll:

• Define complex problems by applying qualitative and quantitative research, conceptualization, information architecture, and interaction design principles to execution.

• Establish a vision for digital products within the Distribution Capability product family

• Work through a design discovery process to visually model key capabilities for product teams to bring into their backlogs.

• Assist product manager and product owners in the creation of roadmaps that includes prioritization schema and a proposed schedule for introducing new features and capabilities.

• Use a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyze data and client feedback to make critical design decisions.

• Enumerate the user experience features of competitors’ products that represent a threat to sustainable competitive advantage. Stay up-to-date on the latest technology, products, and features available to customers.

• Utilize human centered design methods to plan, facilitate, and synthesize outcomes from design thinking workshops.

• Employ narrative storytelling techniques in developing materials for presentation to stakeholders and leadership.

• Design and maintain user-centered, empathy-driven design artifacts (personas, archetypes, mindsets) based on user research, that are detailed and specific enough to guide design decisions.

• Develop and leverage a professional network to foster collaboration across the enterprise, to support company-wide initiatives, and to improve the ability of the department in resolving issues.

• Participates in special projects and performs other duties as assigned.

What it takes:

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

• Minimum four years industry/field experience.

• Interactive web design experience.

• Advanced knowledge in user-centered design principles, visual design, user behavior, and interactions.

• Ability to lead a design project from concept to completion.

• A high degree of creativity, empathy, passion, and problem-solving ability.

Specializations that make an impact:

• Experience solving complex communication problems and designing world-class experiences for large-scale programs.

• Excellent communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization.

• Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.

Special Factor:  This role is part of our hybrid work model with three days a week in our offices to foster collaboration and relationship building. While Mondays and Fridays are remote, fully remote work is not available for this position. Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.