UX Design Manager

UX Design Manager

Your mission starts with you!

In this role, you’ll lead a team of dedicated UX designers with a growth mindset as they work to transform our Institutional B2B products. Beyond developing an amazing group of people who have hybrid/diverse backgrounds, you’ll define processes and set best practices while enjoying a great team culture and supportive leadership. You’ll also be joining a team, that, in the words of one of the members, “is a bunch of nerdy sweethearts who care about making great products using human-centered design methods.”

As UX Design Manager, you’ll be part of UX leadership. You’ll partner with internal and external strategy and technology organizations to lead research for client-facing digital experiences informed by client needs, market trends and the latest technology. At the core of this role, your leadership and decisions will directly impact client outcomes.

Core Responsibilities

• Directs design team in defining and implementing an inspiring, holistic product vision and design strategy to build delightful experiences for our users.

• Develops and inspires design team by building a learning culture that drives aligned autonomy and mastery of design best practices

• Oversees the design team on day-to-day operations of project deliverables, and problem resolution

• Manages design team workload to ensure crew are actively engaged and time is managed effectively

• Hires FTE and contract designers, sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures

• Defines and documents UX principles & methodologies, processes, and best practices

• Ensures a holistic experience across our product ecosystem, looking for opportunities to leverage and scale experiences

• Develops and leverages the professional network to foster collaboration across the enterprise, to support company-wide initiatives, and to improve the ability of our organization in resolving issues

• Actively researches and stays abreast of innovations within and outside the industry which could provide opportunities

What it takes

• Minimum seven years related work experience, including at least five years UX management experience

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field

• You’ve trained and coached UX/UI designers in best practices for user experience design and provided guidance, training, and motivation

• You’ve helped cultivate the design culture of the team and the company, including championing user-centric design thinking and maintaining a collaborative design process

• You’ve defined the design goals and strategy for program-wide initiatives, including resource planning and estimating work

• You’re familiar with design system creation and use and you’ve used a brand style guide to inform design decisions

• You’re expert in new product development discovery and definition methodologies (double-diamond)

• You’re well-versed in integrating design teams into agile environments using lean methodologies and have worked collaboratively with strategists, researchers, developers, project and product managers, and other stakeholders in an agile framework

• You can analyze data and user feedback to make informed critical design decisions and substantive, data-informed arguments to sell a strategic user experience vision

• You can come up with new ways of addressing challenges quickly and communicating the solutions in a memorable, impactful way

Additions that will make an impact:

• Advanced knowledge in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience, and accessibility)

• Experience with Design Thinking methodologies and facilitation

• A high degree of creativity, empathy, passion, and problem-solving ability

• A working style that is rooted in ownership, passion, teamwork, and collaboration

• Empathy for customer needs but you can also consider technical constraints and business goals

• Passion for inclusive design and accessibility–you design with ALL users in mind

• Experience with measurement planning (business, analytics, and UX metrics) to ensure products are meeting goals and outcomes

Special Factors:

• Portfolio or work samples required.

• Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.