Business Contingency Specialist

The Personal Investor Continuity team is looking for a Business Contingency Specialist to help evolve its current offer to meet the growing need of the Advice business within the division. Vanguard's Personal Investor division serves close to 7.5 million clients. With $3 trillion in assets under management, Personal Investor offers investors a variety of advice solutions, educational tools, and financial products such as: ETFs, brokerage account trading services, mutual funds, education savings, and annuities. As our Advice segment continues to grow, so does the need for robust contingency plans and business resiliency to ensure reliable delivery of high-quality advisory services to our clients. This exciting and crucial role leads the contingency program directly aligned to the advice components of our Personal Advisor Services and Wealth Management sub-divisions. You'll also work in close conjunction with our enterprise Business Continuity within Global Risk & Security, as well as key business partners in Client Experience & Digital, Risk, Office of the General Counsel, and IT. You'll be responsible for Personal Investor’s Advice contingency strategy and driving our resiliency, crisis management, and contingency plan capabilities. If you have a proven track record of thought leadership, influence, and relationship management, then this role could be for you! Come play an integral role in changing the lives of millions by helping them achieve their best financial future!

What it takes:

• A growth mindset with a strong passion for contingency planning and business continuity.
• The ability to successfully maintain relationships both internally and externally with business partners.
• Excellent conceptual thinking and problem-solving skills.
• A willingness and ability to champion difficult topics and issues to drive continuous improvement.
• A desire to gain valuable experience while collaborating with enterprise business partners.

In this role, you will:

• Assist with the development and testing of business continuity and disaster recovery plans and emergency response. Provide direction on the operating strategies for the continuation of business within a recovery time objective. Act as a point of escalation for junior peers.
• Identify and quantify the potential impact of various disruptions and disaster scenarios. Make recommendations and elevate to management.
• Monitor and report on the compliance of business continuity processes, readiness, events and exercise results.
• Provide training, maintenance, and support for approved contingency planning tools and plans. Share information on enterprise continuity processes, standards and initiatives.

What you'll need:

• Minimum of five years related work experience, with experience in business contingency or disaster recovery management.
• Undergraduate degree or equivalent combination of training and experience. Computer sciences, Information Technology, or business-related degree preferred.
• Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) is preferred.

Special Factor

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.