IAM Production Support Analyst (Product Owner)

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the  global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly-engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

In this role, you will:

• Provide guidance and direction for a technical team responsible for the support of applications, databases, and systems. Direct and coordinate technical procedures to resolve production issues after evaluation. Provide infrastructure configuration services on multiple platforms in the test environment.
• Lead the monitoring of production systems for alerts, outages, and system issues. Research issues and perform root cause analysis to minimize risk. Manage the expectations and requirements of business and production support teams.
• Set service level agreements and ensure that support requests are resolved within the service level agreement timeframe. Resolve elevated issues and communicate the resolutions.
• Write and update production support documentation, policies, and procedures.
• Lead improvement efforts and direct changes.
• Operate as an advanced technical partner and maintain strong working relationships with business partners.
• Proactively expands knowledge of systems and shares best practices.

What it takes:

• Minimum of five years related work experience, with two years of Information Technology experience.
• IAM experience required (SailPoint preferred).
• Product Ownership experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Degree in Computer Science or Management Information Systems preferred.

Special Factors

Sponsorship

Vanguard is offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.