Product Owner – Site Search

The Personal Investor Public Site serves as the front door to the Retail business. We aim to position Vanguard as the leading and obvious choice as your investment partner by delivering site experience that speak to the individual investor’s mindset and seamlessly guide them towards the product, service or information that best helps them meet their financial needs. We are a 150+ member product family with 9 agile teams and supporting functions aligned to a common strategy and focused on delivery and optimization of site journeys and experiences in support of fostering meaningful and relevant relationships with our investors.

In this role you will lead the strategic vision, product strategy, and roadmap for Personal Investor’s search experience, translating the needs of our authenticated and unauthenticated investors to intuitive business and product requirements. This is a unique and exciting opportunity to bridge client and prospect journeys, embrace and implement new technical capabilities, and delve into personalization all while partnering closely across Marketing, CXD, PI Tech, and MarTech.

You will guide a cross-functional product team, championing a best-in-class wayfinding experience to help our investors research, find, and complete their tasks. You will deep dive into topics like AI/ML, natural language processing, taxonomy/tagging, audience segmentation, and intent-based signals. You will need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders. Your impact will reach far beyond our clients and our business to set new standards for the industry.

Core Responsibilities:

1. Leads product management activities for multiple products, or one strategic product.

2. Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.

3. Coaches product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.

4. Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.

5. Leads the planning, development and implementation of new products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.

6. Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.

7. Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.

8. Participates in special projects and performs other duties as assigned.

Qualifications:

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of five years related work experience. Two years of  leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.