Enterprise Macintosh Operations Analyst

Scottsdale, AZ, US
Charlotte, NC, USWayne, PA, US

September 11, 2018
The Mac Operations Analyst will support the stand-up of Mac as a Service within Vanguard, enabling developers, new hires, and the Mac community, to reach feature parity with the Windows endpoint environment.

Duties and Responsibilities:

  • Intermediate-level technical support of Mac OS X and Mac OS Software issues.
  • Support the rollout and maintenance of newer Mac OS X versions and applications.
  • Work with and support training and knowledge sharing of Mac support best practices with Tier 1 support organizations
  • Primary customer and support organization POC for technical and service escalations
  • Ensure security of the Vanguard environment through implementation of and adherence to best practices for Mac client and infrastructure security.
  • Provides intermediate-level technical infrastructure support services for issues elevated from other support and technical service organizations
  • Plans and implements new technologies and major releases for the Mac environment including but not limited to: JAMF Infrastructure, Mac OS X, and other enterprise Mac applications. Provides capacity management and forecasting for the infrastructure, and Lifecycle road mapping for all relevant technologies and products.
  • Use ITIL best practices for Incident and Problem management and resolution.
  • Fields calls to the Workplace Services Operations hotline
  • Oncall and off-hours support

Education & Qualifications:

  • Bachelor’s degree in IT preferred, but not required
  • Minimum of 3 or more years of experience diagnosing and solving problems in an Mac environment
  • Intermediate knowledge of the MacOS (Tier 2 Experience)
  • Basic to Intermediate knowledge of JAMF Pro
  • Experience of bash scripting or other programming languages used for automation
  • Experiencing in developing and/or supporting Mac imaging processes
  • Ability to work under pressure and handle multiple problems simultaneously
  • Effective written and verbal communication skills
  • Knowledge of at least one scripting language, and familiar with MacOS-specific command-line tools.
  • Production/Enterprise experience with Mac Security

**Vanguard is not offering visa sponsorship for this position***