Analytics Journey Owner

August 13, 2019
August 13, 2019
Malvern, PA, US
Job Requisition #126093

Description

Do you want to develop the journey vision and road map, and provide a deep understanding of business drivers and a committed focus on client needs? To lead and support the journey team, resolving delivery issues and ensuring outcomes are aligned with the targeted business case. To translate the vision into an actionable business case and delivery plan. To lead the execution of the delivery plan, articulating the impact of choices on meaningful metrics.

Requirements

In This Role You Will

  • Influences and collaborates within a team environment and cross-functional enablement teams to build journey transformations that drive significant change to the client experience.
  • Challenges the business to aim for a creative solution; ‘think out of the box’ and ensure premier solution designs. Adopts and drives experimentation to measure and implement integrated and proven solutions across multiple channels (web, email, print, phone, etc).
  • Leads and monitors health of journey family from end-to-end using internal and external metrics. Manages deliverables and KPIs of journey team and elevate help requests to alleviate roadblocks.
  • Ensures journey business outcomes are linked to business case drivers.
  • Generates and sustains strong business support by working with team members to help forge common understanding of the commercial decisions/impacts and the client propositions proposed. Drives connection across all appropriate stakeholders both within and outside of department to optimize journeys end-to-end.
  • Conducts analyses required to problem solve with the team on specific delivery, design, and strategic issues.
  • Supports program business analysis and systems thinking by preparing and reviewing ‘thought observations’, process/system maps, data analysis, and research findings.
  • Serves as subject matter expert supporting discussions with internal stakeholders and external clients.
  • Participates and influences ongoing business planning and departmental prioritization activities.
  • Performs other duties and participates in special projects as assigned.

Impact

Reimagine the investment experience

A World-class client experience is something that can only be defined by our clients. Being responsible for the development and delivery of advanced, actionable analytic products and services you will work to uncover difficulties and challenges a client may face and how they may differ across product lines. Using advanced analytics approaches such as predictive and prescriptive modeling your goal will be to bring tangible and significant business impact on Vanguard’s businesses and clients to drive overall efficiency.

Qualifications

What it Takes

  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • 8 or more years’ work experience, including 3+ years of leading large cross-functional/cross-regional teams on major interpersonal projects
  • Demonstrated ability to achieve results while working in cross-functional environment
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
  • Demonstrated experience and deep understanding of user experience best practices.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: ‘Do the right thing.’

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

August 13, 2019
August 13, 2019
Malvern, PA, US
Job Requisition #126093

Description

Do you want to develop the journey vision and road map, and provide a deep understanding of business drivers and a committed focus on client needs? To lead and support the journey team, resolving delivery issues and ensuring outcomes are aligned with the targeted business case. To translate the vision into an actionable business case and delivery plan. To lead the execution of the delivery plan, articulating the impact of choices on meaningful metrics.

Requirements

In This Role You Will

  • Influences and collaborates within a team environment and cross-functional enablement teams to build journey transformations that drive significant change to the client experience.
  • Challenges the business to aim for a creative solution; ‘think out of the box’ and ensure premier solution designs. Adopts and drives experimentation to measure and implement integrated and proven solutions across multiple channels (web, email, print, phone, etc).
  • Leads and monitors health of journey family from end-to-end using internal and external metrics. Manages deliverables and KPIs of journey team and elevate help requests to alleviate roadblocks.
  • Ensures journey business outcomes are linked to business case drivers.
  • Generates and sustains strong business support by working with team members to help forge common understanding of the commercial decisions/impacts and the client propositions proposed. Drives connection across all appropriate stakeholders both within and outside of department to optimize journeys end-to-end.
  • Conducts analyses required to problem solve with the team on specific delivery, design, and strategic issues.
  • Supports program business analysis and systems thinking by preparing and reviewing ‘thought observations’, process/system maps, data analysis, and research findings.
  • Serves as subject matter expert supporting discussions with internal stakeholders and external clients.
  • Participates and influences ongoing business planning and departmental prioritization activities.
  • Performs other duties and participates in special projects as assigned.

Impact

Reimagine the investment experience

A World-class client experience is something that can only be defined by our clients. Being responsible for the development and delivery of advanced, actionable analytic products and services you will work to uncover difficulties and challenges a client may face and how they may differ across product lines. Using advanced analytics approaches such as predictive and prescriptive modeling your goal will be to bring tangible and significant business impact on Vanguard’s businesses and clients to drive overall efficiency.

Qualifications

What it Takes

  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • 8 or more years’ work experience, including 3+ years of leading large cross-functional/cross-regional teams on major interpersonal projects
  • Demonstrated ability to achieve results while working in cross-functional environment
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
  • Demonstrated experience and deep understanding of user experience best practices.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: ‘Do the right thing.’

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to equal employment opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.

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