Internal Sales Desk Manager
Location(s) Malvern, PA, US .
Work model Hybrid
Date posted 10/27/2025
Job requisition 171931
Lead an internal sales team to achieve strategic business goals related to the given market, channel, or territory. Drives growth through analyzing trends, guiding the team on sales approaches, and partnering with various teams to build business.
Core Responsibilities
-  Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. 
-  Supports the development of sales related goals. Monitors and communicates progress toward goals and ensures the team is working through partnership with external sales. 
-  Analyzes Voice of Client, market trends, and opportunities for continuous improvement across the internal sales team. Recommends changes to end-to-end processes to meet changing business needs. 
-  Assesses the impact of market events or Vanguard initiatives on the training needs of internal sales crew. 
-  Ensures team develops and maintains relationships with clients in a given market segment. 
-  Analyzes call statistics and client feedback to triage problems and measure success of the team. 
-  Resolves the most complex client issues that are escalated by implementing systematic solutions and controls. Shares internal partner and client feedback with the team. 
-  Partners with other departments as necessary to move clients to the next stage of the sales process. 
-  Participates in special projects and performs other duties as assigned. 
Qualifications
-  Five years related work experience. Three years prior internal sales experience preferred. Prior supervisory experience preferred. 
-  Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. 
-  This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties. 
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Our commitment to you
Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.
Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:
Financial wellness
We’re committed to enabling your financial success and provide competitive offers and programs.
Physical wellness
We’re committed to providing benefits that support your physical health and wellness.
Personal wellness
We’re committed to providing resources that help support the full scope of your life.
Our commitment to equal employment opportunity
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.
Our commitment to equal employment opportunity
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.
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