Making technology accessible for all

My exposure to accessibility technology started much earlier than most. My father’s cousin used a wheelchair for her adult life and had limited control from her neck down; she was able to move one finger. She was one of the most intelligent women I knew, a college professor with degrees in Criminal Science, and a fantastic taste in movies!

My father was her unofficial tech support, so I was always aware of how important her computer and other tools were for her to go about her daily life. I thought watching her speed through Dragon Naturally Speaking, a speech recognition software that allowed her to move her mouse around on the screen and interact with her computer via her voice, was so cool! In fact, I referenced that experience in my college application essays. So, from a time pre-dating my career, I have associated technology with helping to improve lives.

While in college, I was introduced to Vanguard through my College to Corporate summer internship. Even though my role through that program had nothing to do with software development (which I was majoring in) or accessibility, it was still a lot of fun! I learned so much about Vanguard’s corporate culture, including the firm’s client-first mentality, how caring colleagues are, how supportive managers are on finding balance between work and life, and encouragement to take advantage of Vanguard’s many amenities. I was amazed to learn that one of my coworkers had recruited her son to come work at the same company when adults I knew spent so much time complaining about work; the contrast was vast.

Given the welcoming culture I experienced, returning was a no brainer. When I eventually found my way to a developer role at Vanguard, I attended an internal course for one week that provided a broad overview of the many systems, tools and technologies, and programs that we need to be aware of. I spent a half day learning about what was a relatively new program at Vanguard, their Accessibility Office. I was fascinated by the idea. My manager at the time suggested that I reach out to them and become an ambassador.

Since that time, the Accessibility Office, and its ambassador (now champion) program, has continued to expand, and I have enjoyed being along for the ride. Along with trainings, I have also attended events for Global Accessibility Awareness Day and other accessibility related concepts. Just this year, I have signed up to become certified through International Association of Accessibility Professionals. For me, accessibility closely aligns to Vanguard’s mission – to take a stand for all investors (among other things). It’s important we make sure that all our tools are accessible to everyone.

In addition to my participation in the Accessibility Office, my role as an ambassador has offered me opportunities in my day-to-day job to introduce others on my team and beyond to accessibility concepts and help them integrate accessible implementations. We started small, with reviews of various applications, and the creation of prioritized backlogs to ensure that we could continuously improve our client experience. One occasion that stands out is when we adjusted the color contrast on pie charts on our pages. Upon implementation, one of my colleagues expressed gratitude for our work, as they personally are color blind. This was unexpected and truly demonstrates the positive impact we are having on the lives of others.

As I became more experienced with accessibility, I started to act as a subject matter expert for not just my team, but other teams in my product family and program as well. I am always happy to help when my fellow crew members reach out to me and ask for the best way to make an input, table, or chart more accessible, because I truly believe that every little bit helps! In the last few years, I have started giving overviews to my department about what accessibility is and how to implement it in their daily lives. I have received countless, positive feedback from participants, who were excited to jump in and start making their applications accessible to everyone.

The latest step in my accessibility journey took place in early January of this year when I accepted a role in the Accessibility Office. So, not only has accessibility shaped my childhood and early career, but it continues to shape the future of my work. Vanguard’s accessibility journey is far from finished, and I am looking forward to helping Vanguard continue to strive to give ALL investors the best chance for investment success.

-Noel K.