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Bridging the gap between college and your career
I guess it shouldn’t have surprised me. There I was, a college senior, in the midst of the “Decade of Decision” and I had been stumped. Less than one year from that moment, I would graduate with a bachelor’s degree in Accounting and begin a new stage of life. Yet the number of forks in the road ahead was truly dizzying! Should I go straight into a graduate program? What about work experience? Should I pay my dues at a Big 4 accounting firm? Did I even want to work in accounting? In short, I wondered how to bridge the gap between being a recent college graduate and becoming a successful professional. With so many options to choose from, I was grateful for the recommendations of wise mentors who had successfully sailed the seas ahead that I too would soon face. As I was looking into graduate programs, one mentor explained that graduate school could be much more meaningful after a few years of work experience at an industry leading company that shared my personal values. He also encouraged me to show some initiative and attend a career fair at a larger university nearby. His counsel was full of good intentions, so a classmate and I packed our bags. (Who doesn’t love a good road trip?) That career fair helped me connect with my current employer: Vanguard.
Meaningful Work
From the moment I shook hands with my recruiter, I felt a sense of meaning behind Vanguard’s mission—to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Finding a company with a strong purpose was important to me. Before Vanguard, I had the opportunity to volunteer as a service missionary for two years in Chile, where because of our strong core purpose and values, we were able to truly make a difference. At Vanguard, my position in our Retail Investor Group provides an opportunity where I see that purpose come to life in my daily interactions with clients. I find it very satisfying to apply the skills from my college days and accounting background as I explain complex topics related to investing. Helping clients in situations where they need guidance has proved to be my career sweet spot. I also developed a passion for teamwork during my college basketball career. My time at Vanguard has taught me that the only thing better than helping people reach their financial goals is to do it alongside peers and leaders that you really admire.
Balance
Gaining work experience is a top priority during this stage of my life, but it certainly isn’t the only focus! I enjoy spending time with my family, seeing new parts of the world, and volunteering in my community. Finding a balance between these different priorities wasn’t a new task, but I wondered what the balance would feel like once I graduated from college. Some career alternatives required a commitment to long hours at work, but Vanguard seemed to mirror my values with a focus on work-life balance. The time I spend at work is extremely engaging, but it’s my work at home that demands the best of me. Pair that work week with a generous paid-time-off package and finding that elusive balance becomes reality. I was also fortunate to qualify for paternity leave in June of 2018 after the birth of my daughter. That time helped me support my wife as we welcomed our little girl to the world.
Opportunities to Advance My Career
One thing I love about Vanguard is the variety of career paths available for crew (nautical theme intended) including Financial Advisor, Team Leader, and more. Networking is strongly encouraged, and time is provided for attending a variety of career-focused events like department overviews. A recent example was put on by our Hispanic/Latino Organization for Leadership and Advancement (HOLA) group and focused on the skills required to become a successful specialist. Every month, I take time to sit down with my leader who takes an active interest in helping me prepare for my next career move. I’ve discovered that my favorite moments include time to cultivate meaningful relationships with Vanguard’s clients, so I plan to expand on that in the years ahead. I’m also excited to pursue the Certified Financial Planner ™ (CFP ®) designation as I serve clients in more substantial ways.
Working at Vanguard has been essential to my professional growth in these years following my graduation. The purpose behind my work, balance between my other interests, and opportunities for additional development have made this a rewarding decision. If you find yourself in a similar situation like me in your final years in college, know that you’re not alone! In the information age, “analysis paralysis” can be a real obstacle. The encouraging thing is that you can make a great decision even if your information is incomplete. As you evaluate the different paths ahead, be sure to lean on the advice of mentors. Do your best to research options that are most important to you, like matching your personal values and doing work that you find meaningful. Once you have that figured out, trust that with some hard work and the right opportunities, you can turn any path into a rewarding career. The most important part of this stage of life is to keep moving forward. As you do, you’ll be amazed at how naturally you progress from recent graduate to successful professional.
-Josh F.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
10 years at Vanguard: our culture
In this roundtable video series, five tenured Vanguard crew members talk about how and why they started their careers at Vanguard more than 10 years ago. The panel delves into topics such as Vanguard’s culture of continuous improvement, client-centered global expansion, career advice, and the relationships they’ve built over the past decade.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
10 years at Vanguard: coworkers and friends
In this roundtable video series, five tenured Vanguard crew members talk about how and why they started their careers at Vanguard more than 10 years ago. The panel delves into topics such as Vanguard’s culture of continuous improvement, client-centered global expansion, career advice, and the relationships they’ve built over the past decade.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
3 tips from my midlife start at Vanguard
Are you ready to return to work after being a full time parent or caregiver? Or are you looking for a new career? Do you like to help people? If you answered yes, then please listen to my story about my midlife start at Vanguard. I joined Vanguard 10 years ago, and had been a full time mom and part time worker and volunteer before that. Joining Vanguard was a big jump for me, but the time was right for this move—my kids were approaching high school and their school days were longer, so I had the time. Although I was ready, I was still scared.
Don’t be afraid of…the exams
I interviewed for a few positions after applying online and interestingly enough, the one that most appealed to me was the Client Relationship Associate position, an entry level job that was client-facing. I was offered the position, but I had two securities exams to take before I could start serving clients. Vanguard offered support, at-work study time, and classes to ensure that I passed. Despite this, I was still scared—I had been out of school a long time—and how could I, at age 45, memorize financial formulas?
Luckily, I had majored in Psychology in college and remembered how memory works. So, although the usual study strategy is to do all the reading, then study for and take the practice tests, I recalled that older or busier minds work differently. They need to start the self-testing sooner—the in and out of information commits it to memory better. Cramming doesn’t work in midlife! My mind was already juggling too much—kids, eldercare, grocery lists, volunteer work, etc. It was painful to score a 10% on the first practice test, but I hadn’t finished the reading yet so I kept going, and my score kept increasing. I passed the securities exams and started my job on time. I used the same strategy to pass the CFP® exam at age 49.
Don’t be afraid of…starting over after a gap.
Although I had been out of the workforce for some time, I had a decade of experience before I started my family. And, I really appreciated the structure of the Client Relationship Associate role. It allowed me to return home at the end of the day without work in my briefcase, and I could be present for my family at night. No logging on to do work at midnight—my job was done at the end of each day.
Don’t be afraid of…reaching for the next level.
After two years in the Client Relationship Associate role, my kids were in high school, they were more self-sufficient, and after school sports kept them longer at school, so I applied for a Sales Analyst role supporting high-net-worth sales executives. I got the job and haven’t looked back. In my 10 years, I have worked in sales, new account onboarding, and in IT testing new web pages. My current job is as a Financial Advisor, and I love advising my clients. My kids are now out of college and on their own, and I have a fabulous job that I love. And it all started with braving that first exam.
-Polly A.
More careers blogs you may have missed
Redefining Success at Vanguard
Financial Advisor Daniel M. writes about how he found a career in advice at Vanguard, and how he’s able to balance his love for travel and his career.
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Vanguard’s Support in My Family’s Adoption Experience
Perry blogs about how he and his family were supported by Vanguard through their adoption experience.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Why I Love Being a Working Mom
In this blog, Schuyler discusses working at Vanguard and what happened when her baby came earlier than expected.
Thriving in Transitions
My Vanguard career began during a transition. A transition that involved moving to a new town and starting a life together with my now husband, Chris. As I prepared for the move, and for leaving my job, I knew I was looking for a company where I could grow and develop a lifelong career. That goal landed me in a Client Relationship Associate role in Vanguard’s Retail Services group. As soon as I walked through the door on my first day, and began learning more about Vanguard, I connected with the core values of the company: to enable investors to achieve investment success. I loved talking to a variety of clients about how to invest their hard earned money in hopes they could someday achieve their investment goals—it made me feel like I was making a difference for them. Being new to the investment industry, the support and guidance from my early leaders solidified my interest in giving back the same support to other crew on their Vanguard journey. I’ll never forget contemplating my next career step, just a year or so into my new role one of my colleagues told me, “You should become a team leader–you would be a great leader.” This resonated, because I naturally care for others and want to help them succeed. Who knew a simple compliment could be a turning point for my career?
I worked hard the next few years to become a Vanguard leader; I attended trainings, connected with mentors and coaches, and met with crew all over the firm. Then, I was ready to apply for my next role, a leadership role. I felt empowered, excited and ready to take on the challenge. I landed a team leader role in Brokerage Services and was…terrified! I went into the challenge with all I had and luckily came out the other side as a successful leader with a team of high performing crew. Phew. Being a team leader was an awesome journey and it led me to yet another transition in my career…back to an individual contributor role when I least expected it.
I remember the call like it was yesterday, a former colleague from my Brokerage Services days had earned a promotion in a new role. Her role was going to become available and she thought I’d be a great fit. I was super curious to hear why she had thought of me, as I wasn’t actively seeking a new opportunity at that time and didn’t know her very well. We ended up having lunch to talk about the opportunity and the rest is history. A few weeks later, I was moving on to a new division after 5 years in our Retail division. I cried. I was so overcome with emotion on that last day (also because my team decided to package my 5 year anniversary celebration with my going away celebration), I was feeling so many emotions. Happiness, sadness, gratitude. I was happy, scared and most importantly, I was ready.
On my first day in my new division, Financial Advisor Services, I felt this electric energy and excitement. I made a few quick friends and was assimilating into my new role quite nicely, when suddenly I found out that after 3 months in the job, I was pregnant with our first child. Did I mention that we were in the throes of wedding planning too? “OMG. What am I going to do, how are we going to raise a child!? What about the wedding? How do I tell my boss? How is this all going to play out?” I was in panic mode, a huge life transition was happening at the same time as another huge life transition, at the same time as a career transition. I had to figure out a plan, and fast.
Ultimately, once I had some time to digest this new information, talk with some of my support network, I practiced resiliency and reframed my mind and thought—I can do this, I am grateful for this, this is meant to be. In a recent session I attended, Wharton Professor Adam Grant, talked about resiliency in transitions and how they are means of catapulting into success. When he said this, I reflected back to these days.
Fast forward to the end of my maternity leave, I had been home with our son, Will, for 4 wonderful months. He was the perfect baby, and slept, ate, and traveled well. I was loving my new job as his mom. As I prepared to return to work in the role that I had left, another serendipitous situation arose. A promotional opportunity within my current team. Initially, I thought, “I am so not doing that to myself, I am not ready, I already have no idea how I will juggle work with all my new responsibilities at home…” The excuses were pouring out of me. Quickly, I realized I had to check myself and take a step back to look at the broader picture and think about what I really wanted and could achieve. I decided to go for the job, and it has proved to be one of the best career decisions I have made. That role that helped me to push myself harder than ever before.
After a few years in that role, and enrolling in an MBA program, the leadership spark returned and I was ready to get back to my true passion, leading people. Thanks to a vast network of coaches and mentors, and the experience I had gained over the past 5 years, I earned a new role. However, I was due with my second son about 4 weeks later and was in the midst of my MBA program. This time I thought—no big deal. I can handle this! I took 6 months off with Ben and enjoyed every moment with him, knowing that when I returned to my brand new job, I would figure it all out with the help of my amazing husband, classmates, colleagues and managers.
As I reflect on my career, I realize how the moments when the walls felt like they were going to come crashing down have turned into my most memorable and successful moments both in my personal life and in my career. In times of change and transition we can choose to let it break us down or chose to grow with the change and use it as a catapult to success. There have been some tough times during each of the transitions but through those pivotal moments, I’ve learned and grown the most. I am proud to say I have used them as a trajectory for success and look forward to what exciting changes and opportunities are ahead of me.
-Kristen S.
More careers blogs you may have missed
Solving Problems and Innovating through Data Science
Driven by Vanguard’s mission, crew member Amir shares his career journey through technology and data science in this careers blog.
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Vanguard’s Support in My Family’s Adoption Experience
Perry blogs about how he and his family were supported by Vanguard through their adoption experience.
Remembering Vanguard’s heritage through our History Center
In this blog, we take some time to reflect on Vanguard’s past four decades with a virtual tour of our History Center and a sneak peek into our mission and business.
Why I Love Being a Working Mom
In this blog, Schuyler discusses working at Vanguard and what happened when her baby came earlier than expected.
Leading the life I want–at home and in the office
This past summer was my 25th work anniversary at Vanguard. When I joined Vanguard 25 years ago, I was fresh out of college. I was driven, eager, and inspired to make a difference in the world. 25 years later, those same traits apply, though instead of being fresh out of college, I’m married, a mother of 3, and a Vanguard veteran. As I reminisce about Vanguard, we had under $130 billion in assets, occupied only three buildings in Malvern, PA, and had a walk-in center for clients in downtown Philadelphia when I started. I am amazed at how quickly the years have flown by, and am grateful to work for a company which aligns with my values and where I have been able to lead the life I want to. As a math and business double major, I knew early in my undergraduate studies that I would find a career where I could solve problems, learn from others, and connect with people. While I started my career in Client Services, I spent the majority of my tenure working with fixed income securities: from trading, to portfolio management, and now compliance. When I started on the trading desk I had a steep learning curve and was fortunate to have so many leaders invest in my development to learn all aspects of portfolio management. I had the opportunity to conduct competitive analysis when we launched new funds, help build an internally developed trading system, build external relationships, and manage portfolios to ensure we maintained a stable net asset value (NAV) on our municipal money market funds and met compliance regulations. Over the years, my responsibilities grew until I became an assistant portfolio manager. Making the decision to take a risk and try something new wasn’t easy. I had been involved with municipal money market and bond funds for 17 years. I knew that if I had learned how to manage portfolios, I could learn other aspects of the business. In my current role in Compliance, I mainly support our fixed income funds. I get to work with global peers, and am in a role where I can leverage my fixed income background and work with investments from a different angle. I have been able to lead large regulatory projects, be an international buddy as new crew joined offices abroad, relocate to Vanguard’s Scottsdale office, build out a global investment training curriculum, and learn what it takes to provide advice on complex regulations. Outside of my day job, I’ve been able to inspire the next generation by helping to recruit talent to Vanguard, leading the Arizona Career Development team (a group of people who help crew figure out career options at Vanguard), and by mentoring and coaching crew. Although I do not currently serve as a formal leader, I’ve been able to inspire crew by listening, asking questions, being available, and sharing tips and lessons I have learned over the years.
And then there is life at home…..
My husband and I had three kids in two years and quickly learned the true concept of zone defense. When my kids were young we both worked full time and my husband’s role had him on the road 70% of the time. I was in the routine of work, being a nursing mom to twin boys, and feeling exhausted from the lack of sleep and chaos of life. As it so happens, I was giving a shareholder a tour of the trading desk, who repeated to me a line I had often heard, “your life is not a dress rehearsal, so make sure you are living it the way you want to. When you are my age and you look back, you will treasure most the legacy you left and impact you have had on your children.” The next day, my ten month old son, Ben, looked up at me with his big brown eyes and gave me a look that said, “Mom, why are you leaving me?” And for me, that was it! I re-evaluated what I wanted and decided I really wanted more time with my kids. But, if possible, I also wanted to continue working and really didn’t want to give up doing something I loved. I am grateful Vanguard and my leader supported me to work three days a week on the trading desk when my kids were little.
As my kids have grown I have been able to lead my daughter’s Girl Scout troop and coach team sports. Since moving to Arizona I’ve continued my involvement in my community by volunteering at a local food bank, becoming a board member of the National Association of Women MBAs, and most recently joining the advisory board of my alma mater, the Le Moyne College Madden School of Business. As to what the future holds, if I can help my three teenagers find their passion and continue to inspire the next generation, what else can I ask for? I am leading the life I want!
-Andrea S.
Office of the General Counsel, Bring Your Daughter to Work Day 2018
More careers blogs you may have missed
Vanguard Women Break Down Investment Acumen Myths And Perceptions
In this blog, we recap an event hosted by Vanguard’s crew resource group Women’s Initiative for Leadership Success (WILS) where they had a panel discussion with three female senior leaders in Investment Management to help breakdown investment acumen myths and misconceptions.
The Family I Never Expected
Read about how Tiffany found her home away from home in Vanguard’s Black Professional Network (VBPN).
What is a VTO day?
In this blog, learn how Vanguard crew member Jessica spends her volunteer time off day and how her coworkers have supported her service efforts.
Fighting for my daughter. Advocating for myself.
Crew member Meg reveals her journey to Vanguard and how she’s been supported through life’s challenges.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
10 years at Vanguard: career progression and advice
In this roundtable video series, five tenured Vanguard crew members talk about how and why they started their careers at Vanguard more than 10 years ago. The panel delves into topics such as Vanguard’s culture of continuous improvement, client-centered global expansion, career advice, and the relationships they’ve built over the past decade.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
Finding the support I needed at Vanguard
A refreshing change of scenery Recently, I took the time to sit back and reflect on my experiences in the workforce as a whole and realized I’ve been pretty fortunate. I have worked in various fields – while not necessarily ideal since I’ve always wanted to work in finance, I still never worked in a role or for a company I didn’t enjoy. However, last year while working in the telecommunications field and with six years of military experience under my belt, I decided that I would finally do all I could to get into the financial industry. I joined Vanguard in September of 2017, and not only has it been a refreshing change of scenery in a new field, it’s been everything I’ve hoped for and more. An excellent support system As a Client Relationship Associate, there were a few daunting things I had to face to jump start my career – taking the Series 7 and Series 63 exams, and refreshing my finance knowledge from my accounting studies in college. I was fully prepared to go home each day and study like my career depended on it – because frankly, it did. This is when I first noticed the depth of Vanguard’s support. My fellow new hires and I were provided study materials free of cost and given a plethora of time to be able to study, ask questions, take classes, review scenarios, and everything else we needed. I passed both exams on the first try – despite not having a finance degree! Now, as I approach a year as a successful Client Relationship Associate at one of the largest firms in the world, I’ve started to pursue growth opportunities both professionally and personally—some of which include helping our local communities. I’ve had the opportunity to participate in the holiday giving season through Vanguard, and we’re also provided a volunteer time off day in which we get to help our communities while being paid! Professionally, I’ve been able to meet with fellow crew members in different departments and see a day in their lives, pick their brains about what’s needed to succeed in their role, and view them in action. My team leader Jake has been essential in not only lending his network to get me in contact with different departments, but also in getting me the free time to explore other roles at Vanguard. These sessions have been very important and have helped me identify next steps and roles I’d like to pursue at Vanguard.
The journey continues
With the free time to observe other departments combined with seeing how my team leader has helped me on my journey, I’ve figured out that I want to pursue either a financial advisor or leadership role. I’ve enjoyed seeing the way our leaders develop crew members through coaching and mentoring, and watching how our advisors add value to our clients’ lives by helping them accomplish their goals. It is my hope to continue to build even deeper and more meaningful relationships with my colleagues and our clients, as well as to further develop my skills in my career. Whether it be in leadership or as an advisor, I will continue to be a steward of Vanguard’s mission to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success, all while fostering this same passion with the crew and clients I work with.
With Vanguard’s flexibility and support, I have full faith that I’ll be able to succeed and in a timely manner. As my journey continues, I’m excited to know I have Vanguard’s support and would encourage others to be unafraid of using all of the wonderful resources available to you. I know that I will be able to attain the career I want at Vanguard.
-Rod M.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
Fighting for my daughter. Advocating for myself.
My mom loves to tell anyone who will listen, that from the moment I could crawl, I was running toward something. I was a head strong child, full of energy, always ready to tackle a new adventure. What I couldn’t have known then was that this enthusiastic approach to life would prepare me for what was to come. While working for a large bank, ready to take on a new phase of my career, a friend of mine encouraged me to check out this place called Vanguard. Boy, am I glad she did! You see, my interview was scheduled when my daughter was just six weeks old. I was told I’d need to come in to the Scottsdale office, and should prepare to spend 4-5 hours on site. Like most moms away from her child for the first time, I sobbed in the car. Doing my best “superman pose” to build confidence, I wiped my running mascara and walked into the building. I broke all of the rules in that interview. I talked about my daughter. I was candid about why I was pursuing a new career with a new company. There was no posturing or positioning. They got to see the real me. Knowing this was not a “best practice” approach, I was very confident walking out that there was no way they’d hire me. Two days later, I was offered the job! I was thrilled, and singularly focused on launching a career at a company I believed in, never considering what was about to happen next. Dylan was just a baby when I began my career at Vanguard. She became the light of my life, and taught me what unconditional love can be. She is quite possibly the most charismatic (and strong willed) person I’ve ever met. She is filled with a love for life and adventure. She is also quick to tell you when she wants something, especially when you aren’t delivering. She has an incredible desire to be heard, and always has a story to tell. But as she missed milestone after milestone, I learned what it meant to be a mama bear and a fierce advocate. We were at the end of our rope searching for answers. Dylan had been suffering from seizures, aggressive behaviors, and was severely behind developmentally. After years of searching, we finally found a doctor who agreed that there was a problem and the new chapter in our lives began. We had finally gotten our answer – Neurodegeneration with Brain Iron Accumulation – or NBIA, a life threatening degenerative disease with no treatment or cure.
My priorities shifted again as I balanced what had become a highly demanding career with my role as a mother, an advocate, and a partner to my husband. As the feeling of hopelessness began, I had to push it aside. I became the Chair of the NBIA Disorders Association, where I combined the talents and skills I’d learned as a Vanguard professional along with my uncontrollable desire to help my daughter, and put them to work so that I could make a difference for Dylan and all those affected by an NBIA disorder. I was so focused on my daughter and maintaining my professional momentum that I was distracted from what was going on with my own health. Something was very, very wrong.
Change is rarely easy, but I knew now was the time to take the leap into a formal leadership role and also prioritize taking care of my health. While it was a very difficult decision to step away from the Relationship Manager role I loved, I knew the demanding travel schedule was putting a strain on my family and on my body. I’d been supported in such incredible ways during my journey, and knew my path would one day lead me into leadership. I applied for, and was offered, the role of leading a team of high-net-worth Sales Consultants in our Retail division.
As I prepared to transition into my new role, I took some time off for the holidays. Each year we visit my dad where he lives on a mountain and enjoy a beautiful white Christmas. I had suffered from increasingly challenging elevation sickness (or so I thought), which had become progressively worse each year. This time it was so bad, I could not stop from passing out over and over again. Worried, my husband packed us up and got us off the mountain and I immediately began to feel normal (or as normal as I can be). Although feeling better, a persistent cough kept me from sleeping. I went to an urgent care doctor, who thankfully paused to ask questions, learned about my extensive travel habits, and ordered an x-ray. Although he thought it was likely pneumonia, he directed me to the ER to rule out a pulmonary embolism.
Five days later, I went home with a diagnosis that scared the hell out of me (what are the odds that both Dylan and I have rare diseases?) – lymphangioleiomyomatosis (LAM), an extremely rare lung disease that affects approximately 3,000 women around the world. This disease causes my lungs to be riddled with “innumerable” cysts which obstruct my airways and make it impossible to breathe normally. I was told I would need supplemental oxygen 24/7. I was told I wouldn’t be able to travel by plane. I was told that a double lung transplant was inevitable, and soon. I was overwhelmed.
My world had just shifted. What was I going to do? I’d just accepted this new job. Would they even want me now? Terrified, I called my new leader to share the news. I braced myself for his reaction and disappointment. It didn’t come. What I thought would be an awkward discussion, wasn’t. He quickly subsided my worries. He barely knew me, yet reassured me that he hired me for a reason, and that reason hadn’t changed. He showed me that he genuinely cared about my wellbeing, both in his words and his actions, even after I had to tell him that coming back to work wouldn’t be easy. I’d now be on oxygen 24/7, would be taking drugs that would make my immune system obsolete, I’d have countless hours of tests and appointments, and I might need a transplant that could take me out of work for months or more. My new leader didn’t flinch. He said “Ok. We’ll get through this together. Focus on you. I’ll focus on getting you back to work,” and he did. That day my new leader embodied what it means to be a leader at my company, Vanguard. This approach to leadership isn’t formed by rules, policy, or procedure. It is formed by culture–a culture of authentic caring for others, demonstrated with both words and actions.
Then the reality set in for me. I was going back to work, in a new department, and I’d be wearing oxygen…on my face. Nowhere to hide. I was terrified! How many times was I going to have to tell the story? I’d barely begun getting comfortable with the idea myself, let alone trying to comfort those around me. I’d begun experiencing the stares when my family was out. Would these new colleagues stare or judge me, thinking I had done this to myself somehow? Would they think I was contagious and avoid me?
Just as I began to question if I’d made a terrible mistake, I received a call from my local senior leader. She let me know she had planned a New Year’s celebration in her home for the leaders in our group and asked if I would join. My first reaction? Not a chance. I told her I was afraid of people’s reactions. Instead of minimizing my concerns, she empathized. Caring as always, she asked how she could make it comfortable for me. So I went, and guess what? Everyone was wonderful. This party was exactly what I needed. These people got to see my new reality for the first time in a social, and very safe, setting. The result? When I returned to work, it was old news. They’d already asked their questions, and I was quickly getting comfortable in sharing my story. We had moved on and the tube on my face was old news. Amazing. What I learned here was twofold: how important the role as a leader can be for people, and that when you have the courage to open up about what you need, people willingly and enthusiastically offer their help.
It’s been over a year since my diagnosis. I’ve begun to truly accept my new reality and have found my rhythm. I still require oxygen 24/7, and am working to find solutions that keep my oxygen levels high enough to continue doing the activities I had once taken for granted. While I could spend hours fixating on the countless activities I can no longer do, or worrying about what I may become exposed to that will put me in the hospital, I re-center myself and focus on being present in the moment and find joy in the things I CAN do. The joy of being a mom, the joy of being a wife, and the joy of working for a company and leading a team that I love.
Dylan is still my sweet, charismatic little girl, trying desperately to be understood and fight her own disease. I am still the mama bear fiercely advocating for her every need, and learning to advocate for my own. I’m in a role and part of a business that is thriving. I have a stellar medical team, and am afforded the opportunity to speak at conferences with my doctor, raising awareness for all rare disease patients. Transplant isn’t something we expect next week or next month, or next year. My circle of friends, while much smaller, is stronger than ever. I’m home every night to cuddle with my daughter before bed. For now, I am grateful for every moment and I’m grateful for all of the people who have been there and offered support, encouragement, and sometimes a swift kick in the behind. When the tough days happen, and they do happen, I repeat my mantra, “Keep on keepin’ on.” I put a brave face on for the world.
My advice to others facing their own battle? Be candid about what you need. Work for a company that values you and where you can be part of a community that will support you along your own journey. Remember that you have the power to find joy in even the worst situations. Finally, take a breath, put one foot in front of the other, and “Keep on keepin’ on.”
-Meg T. D.
For more information about LAM, check out thelamfoundation.org and for more information about NBIA Disorders, check out nbiadisorders.org or NBIAcure.org.
If you’re seeking a supportive environment where you can make a difference and develop professionally, check out our career opportunities at www.vanguardjobs.com.
Preparing for a Vanguard interview – Be a STAR
Have an upcoming interview with us? You’ll need to know more about the STAR format – also known as behavior based interviewing – and how to prepare for these types of questions. What are STARs? In interviews, Vanguard hiring teams often use the STAR format, which focuses on Situation/Task, Action, and Results. This method helps us to better understand your skills, experience and working styles and how they relate to the role you’re applying for. To effectively answer these types of questions, describe the Situation or Task, the Action you took, and the Results of your specific actions. Here’s an example:
Interviewer: Tell me about a time when you had a tough client. How did you improve the relationship?
Candidate: When I worked at a retail store, we had a regular customer who wanted to use expired coupons. We can’t take expired coupons and the customer wasn’t happy about it. (Situation) I showed him how to get coupons on his phone (Action), so he would have access to our most current deals anytime he came in. We found a discount that he could apply that day (Action) and by the time he left the store, the customer was pleased and stated he would be back. (Result) I learned from that experience that you can always find a solution, even if you can’t give the customer exactly what they want.
The right details
Another trick to answering STAR questions effectively is to avoid generalities. Consider the difference in these two answers:
Before: “I had a rough project. I spoke with the person who wasn’t doing their work and it got better.”
Better: “I had a team project in my marketing class where one person wasn’t completing their tasks and was holding everyone up. I approached my classmate privately and asked if he needed help. He admitted that he didn’t understand the project and wasn’t sure where to start. I offered to show my teammate an easy way to complete his research and gave him a few simple resources that could bring him up to speed. After our conversation, my classmate made a complete shift. He finished all his work, before the deadline, and we got an A on our project.”
Notice in the above examples that the interviewee gave just the right amount of detail to make the story clear, without rambling. And consider how many skills this candidate just succinctly demonstrated – team player, problem solver, strong communicator, among others.
Listen for the details
When answering STAR based questions, listen carefully to what your interviewer is asking. For example, if you are asked for one example, don’t give two. If the interviewer asks a question you dislike, don’t jump in with unrelated information or a question you prefer to answer. Taking either of these avenues shows that you can’t follow directions. You may also run out of time to answer other questions that will demonstrate your skills and applicable experiences.
Identify your STARs
You don’t have to have lots of job experience to share something relevant. Some good places to uncover STAR examples include: classwork, interactions with professors, clubs, sports, part time jobs, or volunteering.
Interviews are professional interactions, so avoid inappropriate stories. And it’s not just what you say, but how you say it. Slang or fillers (such as like, um, uh) can reduce the power of your words and lessen their meaning.
Final thoughts
The key to answering STAR questions is to call out past successes that apply to the role you’re interviewing for. Make sure the end result of your example is a win for all parties involved.
Also, the experiences you choose for STARs don’t have to be awe-inspiring. Leadership during team sports, problem-solving with a professor, or clear communication while volunteering can all demonstrate that you have the skills and experiences to flourish in your future role.
If you enjoyed this post, check out these Vanguard interview tips. And if you’re ready for a more rewarding, engaging, meaningful career, search our Client Services opportunities at www.vanguardjobs.com.