CFP Archives - Vanguard Careers

Posts

An advisor’s take on the importance of genuine curiosity

March 3, 2021/in Advice from crew, Day in the Life Financial Advisor /by marcin

An advisor’s take on the importance of genuine curiosity

I introduced my dad to Uber for the first time on a winter night late last year, heading home from dinner in Philadelphia’s Chinatown. My dad sat in the front passenger seat and by the time he had buckled his seatbelt, he was already talking to the driver, who replied to my dad’s questions in monosyllables. I felt for our driver: my dad was blissfully unaware that Uber rides are best conducted in mutual silence. Little by little, our soft spoken driver started opening up. He told my dad about his house in south Philly. He told my dad about his wife’s amazing cooking. He told my dad about his twin babies, their names and how they’d chosen them, and what they meant. This took place in fifteen minutes, and by the end of the ride as we said our goodbyes and apologized for disturbing his peace, the driver said, ‘That’s OK, I’m actually very talkative’.

This is par for the course for my dad, a physician who brought home a new story about his patients’ lives every night of my childhood. Nothing fails to capture his interest: tell him about your carpentry business, pet Chihuahua, granddaughter’s school project, cross country move, wacky theory, or favorite fishing spot. He will ask you another question, and probably another after that. Far from being tangential to their medical care, these conversations are my dad’s path to treating his patients best. He builds trust naturally because of his genuine curiosity about other people. In return, his patients are more willing to share information with him and follow his advice.

At Vanguard, I work in Personal Advisor Services, partnering with our managed clients to help them make the best financial decisions and meet their goals. Recently, our entire advisor team in Arizona, Pennsylvania, and North Carolina had the pleasure of hearing a presentation by Mitch Anthony, a preeminent financial planning author and speaker who focuses on what he calls “life-centered financial planning”. Mitch shared an anecdote about a financial advisor who was held in particularly high regard by his clients. Mitch asked the advisor to distill his career success into one word, and the advisor replied “curiosity”.

Ah-ha! Over the years, I have often thought about the similarities between my job and my father’s. In both of our fields, we build relationships and share expertise as a means to help people live better lives. But it isn’t just that both positions share an analysis of client or patient needs, a reliance on technical subject matter expertise, and the communication of recommendations. What jumps out at me most is that I, too, leave work reflecting on all of the stories I’ve heard from my clients.

Last year, I was finally able to convince a particularly frugal couple to upgrade their truck (ten years old instead of twenty). Though they’d recently received a large inheritance, they were determined to be good stewards of what their parent’s generation had built from the ground.

Last month, a seventh generation Texan who rents out the farmhouse passed down from her great- great-grandparents told me that her tenants are out of work because of COVID-19. She’s giving them a break on their rent, because she’s ‘been there’.

More recently, I’ve had encounters with the following individuals: a client who found meaning in training therapy dogs after a career in public service; a newly retired client in a race against the seasonal clock to build a greenhouse for his wife’s flower garden; a client who described the Inherited IRA Required Minimum Distribution as an annual Christmas gift from her late father.

What I think of as “genuine curiosity” is not the same as small talk or nosiness. The only agenda is to learn about another person in order to better understand them. As Mitch Anthony described to us in his presentation, this understanding is key in evaluating what our clients are trying to achieve and personalizing the best way for them to get there. Given two clients with the same situation on paper – similar fixed income, debt, and savings levels – nine times out of ten I will come up with a different investment recommendation after speaking to them.

Another overlap between my dad’s career and my own is that we came to our chosen professions via a winding path. He studied religion and was preparing to go to divinity school when he changed course. I began to learn about personal finance only after joining Vanguard. I am a bookworm and a people person, and the idea of being a financial planner hooked me within days of arriving on campus. After studying for my Series 7 and 63 exams, I wanted to learn more and help our clients more directly. I was accepted to an eighteen month program to become a Vanguard advisor which involved training courses, shadowing tenured advisors, and taking my Certified Financial Planner™ exam.

Since becoming an advisor, the magical part of the job hasn’t changed. It always comes down to two things: learning about my clients, and collaborating with my colleagues. The advisors I work alongside are incredibly diverse in terms of their academic, cultural, and professional backgrounds, as well as their personalities and communication styles– we have extroverts, introverts, and a lot of good-natured crew across our three sites. It’s hard to overstate the value of this variety when it comes to helping other human beings with their money, in particular because we seek input from each other and our business partners in technology and methodology on a constant basis.

Across this diversity, I would argue that genuine curiosity is something that all of Vanguard’s advisors share. We are sounding boards, problem solvers, and teammates with each other and with our clients. If this is a field that you have ever considered (or haven’t considered, yet!), I would encourage you not to dismiss it simply because you didn’t tell your Kindergarten class that you wanted to become a financial planner. Being a financial advisor at Vanguard has allowed me to build strong relationships, have a positive impact, and constantly learn – I can’t imagine being anywhere else.

-Mary T.

More career blogs you may have missed

An advisor’s take on the importance of genuine curiosity

March 3, 2021/in Advice from crew, Day in the Life Financial Advisor /by marcin

An advisor’s take on the importance of genuine curiosity

I introduced my dad to Uber for the first time on a winter night late last year, heading home from dinner in Philadelphia’s Chinatown. My dad sat in the front passenger seat and by the time he had buckled his seatbelt, he was already talking to the driver, who replied to my dad’s questions in monosyllables. I felt for our driver: my dad was blissfully unaware that Uber rides are best conducted in mutual silence. Little by little, our soft spoken driver started opening up. He told my dad about his house in south Philly. He told my dad about his wife’s amazing cooking. He told my dad about his twin babies, their names and how they’d chosen them, and what they meant. This took place in fifteen minutes, and by the end of the ride as we said our goodbyes and apologized for disturbing his peace, the driver said, ‘That’s OK, I’m actually very talkative’.

-Mary T.

More career blogs you may have missed

#LifeAtVanguard

Culture, Diversity & inclusion, Voyage to Vanguard Specialized Leader

Serving on the Women in ETFs U.S. board

Culture, Training & education

My personal development journey through Vanguard Toastmasters

Culture, Diversity & inclusion

Proud sponsor for Reaching Out MBA

Culture, Our mission, Voyage to Vanguard

A legacy of educators

Crew benefits, Culture, Day in the Life

How Vanguard has supported my career as a first‑time Mom

Crew benefits

Support group "breaks down the stigma"

Career opportunities, Culture, Day in the Life

Women’s History Month 2022

Crew benefits

Vanguard’s innovative benefits support your well-being your way

Culture, Diversity & inclusion

Making technology accessible for all

Culture, Diversity & inclusion

Vanguard’s enhanced Total Rewards package

Culture, Diversity & inclusion

Living my passion in diversity recruiting

Advice from crew, Culture, Day in the Life

Our top careers blogs from 2021

Advice from crew, Career opportunities, Culture

Making the leap to a second career—again

Culture, In the community

Every ____ counts

Crew benefits, Culture

Gratitude for friends and colleagues

CFP Personal Financial Advisor licensing study

Studying for the CFP® exam? Don’t run out of gas

About 10 years ago, before ‘distance-until-empty’ technology was standard in vehicles, I had a couple of friends who often played the ‘gas light’ game. The rules of the game are simple: Reset your vehicle’s tripmeter once your gas light goes on, and see how many miles you can go without running out of gas. Because MPG can vary for each vehicle, my friends never played against each other, but rather the game was always them vs. their car. Interestingly, there’s no way to win the ‘gas light’ game. Either you eventually go to the gas station to refuel, or you run out of gas and lose the game. Consequences of losing the game included calling a loved one, explaining why you ran out of gas, and then humbly asking for their help.

Studying for the CFP® exam is a lot like playing the gas light game. Each study module is its own challenge where you must push yourself to the limit and increase your knowledge, but you must know when to give yourself a break and refuel. You must understand that it is a lot like planning for a wedding, not a toddler’s birthday party, and the inability to pace yourself appropriately can cause one to get burnt out and ‘lose the game’.

Another key similarity between studying for the CFP® exam and the gas light game: There is no way to win the game. “What?! Don’t I get credit for passing the exam?!” Well, yes, but that’s not the end. If you’re like me, it is more of an enabler towards the ultimate goal: Helping people who need help. What matters most is what you do with the knowledge and how you use it to positively impact people’s lives, and there is no end to that, but rather it can be a life-long calling.

CFP Personal Financial Advisor licensing study

Interested in our Advice career opportunities?

Start your search here.

So, I bet you can guess what my motivation was for wanting to pass the CFP® exam. What is your motivation? What is the very specific, extremely tangible reason why you yearn to be a CFP® Professional? I strongly believe that you must have a confident, consistent answer to that question, because you’ll need that ‘light at the end of the tunnel’ amidst your long study sessions. What else might you need? Here are a few things for you to consider:

Leverage a professional education provider and trust their process. At Vanguard, we have a program where we partner with a professional education provider, and they have a myriad of resources that improve one’s ability to be successful. If your company does not have a formal partnership established, do some research and ask for corporate sponsorship through a provider of your choice.

Know your learning style and study habits. I cannot stress enough that this is, in my opinion, the most critical piece of one’s study strategy. You must know your learning style and what works for you. This allows you to be efficient and spend your time learning how you learn best. For me, self-study is key, and a classroom environment isn’t as effective. For you, it is likely something different. Adjust your learning style as appropriate.

Set a study schedule and get buy-in from your support system. I have five young kids. NOTHING is getting accomplished at home. For me, study time started in the office at 6:00am each weekday before my work day began. Whatever it is for you, make sure those supporting you during this journey, both at home and at work, know your study schedule and agree to help hold you accountable to it.

Final encouragement: If I can do it, anyone can do it. I hadn’t studied for a formal exam in over 10 years, and my fifth child was born a month and a half before exam day. That means my study skills were rusty, and I wasn’t getting enough sleep when I needed it the most. You’ll likely have your own challenges, but if you hold on to that motivational reason and persevere, you’ll be well on your way to positively impacting people lives. Just don’t run out of gas.

-Matthew B.

CFP Personal Financial Advisor licensing study

Certified Financial Planner Board of Standards Inc. owns the certification marks CFP®, CERTIFIED FINANCIAL PLANNER™, in the U.S., which it awards to individuals who successfully complete CFP Board’s initial and ongoing certification requirements.

More careers blogs you may have missed

The Brain of an Engineer, the Heart of an Advisor

Financial Advisor Gary reveals why he changed his college major from architecture to finance and how he never looked back.

Redefining Success at Vanguard

Financial Advisor Daniel writes about how he found a career in advice at Vanguard, and how he’s able to balance his love for travel and his career.

A Lifetime of Opportunities to Lead, Grow, and Impact Others

Follow Célestine’s journey from finding her core purpose to returning to her roots as a leader at Vanguard.

Exploring Careers in Client Services – Personal Advisor Services

Crew members Tiana and Darrell share their perspectives on career choices, teamwork, and how they contribute to Vanguard’s mission in Personal Advisor Services.

I Moved 2,000 Miles to Be a Vanguard Advisor

Jon, a Senior Financial Advisor, moved from Michigan to Arizona to start his career at Vanguard. He wanted to do something different with his life and make a bigger difference—he answers “Why Vanguard?” in this blog post.

« All News

My dad sparked my investment passion; Vanguard fueled it

August 1, 2018/in Day in the Life, Training & education /by fdoerr

My dad sparked my investment passion; Vanguard fueled it

My father was a payroll clerk by trade, but his true passion was investing. When I was growing up in the 1980s, every weeknight at 6 o’clock my dad watched The Nightly Business Report on PBS on our only TV. Needless to say, this was before the internet and CNBC (I know, I’m dating myself), so it was really the only way you could find out what happened in the markets before you read it in the newspapers the next day.

I vividly recall how my dad used to hoot and holler whenever good news boosted one of the stocks he owned, even though he regularly invested through up and down markets, reinvested the dividends, and held his stocks for decades. His passion sparked my interest in pursuing an investment career, which began at another investment firm performing research and oversight of institutional money managers. While I was aware of Vanguard and even owned some Vanguard mutual funds, at the time I had the impression that Vanguard was “just” an index shop, and not a “real” investment firm.

Boy, was I wrong.

My introduction to Vanguard

About nine years ago, I began to pursue an opening in Vanguard’s Oversight and Manager Search team. The more research I did on Vanguard, the more I realized that it was truly a world-class investment firm – active and passive, equity and fixed income. The crew I met with were smart yet humble, and the investment research was insightful and balanced.

I joined Vanguard in 2009 as a Senior Investment Analyst in the Portfolio Review Department, on the team that provides oversight of Vanguard’s investment managers and funds. I was able to learn about a lot of different investment approaches from not only Vanguard internal managers, but from the roughly 30 other world-class investment firms Vanguard partners with like Wellington, PRIMECAP, and Ballie Gifford.

Senior Investment Analysts 2013

Vanguard around the globe

One day in 2013, I was on my way to the Galley (the on-campus cafeteria) when my department head pulled me into his office and said, “We’re thinking of sending you to Hong Kong.” My reply was, “I was thinking of getting a sandwich.”

Ten months after that conversation, my wife, three kids, and I moved to Hong Kong where I was tasked with building Vanguard’s investment product function for Asia—designing and launching Exchange Traded Funds (ETFs) and mutual funds, and educating clients about them. It’s where I learned about the ETF ecosystem and retirement systems for Asian countries.

Asia Product and Investment Team 2017

After three years in Asia, I returned to our headquarters in 2017 to lead Vanguard’s Defined Contribution Advisory Services (DCAS) team. Ever wonder how a company decides which funds to offer its employees in their 401(k) plan? And how they oversee those funds? Well, our team of investment professionals delivers investment perspectives, evaluations, and custom portfolios to help those companies and their consultants do just that.

DCAS- ugly sweaters and curling!

A common thread

My three roles at Vanguard are very different and none of them are in the Investment Management division, but the one common thread was each requires a strong degree of investment acumen for success. Fortunately, Vanguard provides a ton of resources and support for crew to develop and deepen their investment acumen, from paid support for the Chartered Financial Analyst (CFA®) and Certified Financial Planner™ (CFP®) programs, free mobile access to the Wall Street Journal and other industry news sources, numerous internal investment training sessions, and more. As long as you bring a “growth mindset” and an intellectual curiosity, there’s no limit to your development.

I’ve seen Vanguard’s investment research, analysis, and portfolio management become more sophisticated and global over the years. But our investment philosophy has remained steadfast since our founding more than 40 years ago: set an investment goal, diversify your portfolio, keep your costs low, and stick to a plan —strikingly similar to my dad’s approach.

-James M.

If you’re seeking an environment where you can make a difference and develop professionally, check out our career our opportunities at www.vanguardjobs.com.

« All News

An overview of the Financial Advisor Development Program

November 3, 2017/in Career opportunities, Training & education, Voyage to Vanguard advisor, career, career as a financial, career as a financial advisor, cfp®, cfp® certification, cfp® exam, clients, fadp, financial, financial advisor, financial planning, found, job search, new program, program, support, support and resources, vanguard, vanguard's advice /by fdoerr

An overview of the Financial Advisor Development Program

Like many college students, my senior year involved tackling my job search. As a finance major with a concentration in financial planning, it was important that I found a job in this industry, while also connecting with a company that would support my desire to pursue the CFP® certification. I wanted to work face-to-face with clients, as helping people was one of the main reasons that I chose a career in financial planning. Working for a company that valued their employees and cared about career progression was another necessity.

In the midst of my job search, a Vanguard representative attended one of Virginia Tech’s Financial Planning Association (FPA) Student Chapter Meetings and presented on a new program they were offering for financial planning students – the Financial Advisor Development Program (FADP). I learned that FADP was a two-year accelerated rotational program created for recent college graduates interested in pursuing a career as a financial advisor. I quickly found that FADP sounded like the job for me.

The first three months of the program are dedicated to achieving the proper licensing requirements, FINRA Series 7 and Series 66 licenses, with substantial support and resources provided by Vanguard. Not only did Vanguard provide support and resources to help me prepare for the CFP® exam, but they even paid me for the six weeks of studying leading up to the exam. I would receive the CFP® certification in two years (as opposed to the industry standard of three years) through the Apprenticeship Pathway experience exception.

This program gives participants a well-rounded education, mentor relationship and hands-on experiences before they start their career as a financial advisor. In addition, the overall environment I found at Vanguard assured me I had found everything I wanted in a company. Every person I met wanted to make a difference in people’s lives. When I got the call that I had been chosen for the program, I excitedly accepted.

Fast forward a few months to June, when I began my career with Vanguard as an FADP participant. I was glad for the opportunity to be around people who were going through the same experience of studying for the CFP® exam. I grew close to my coworkers very quickly and found that having their support was a key component to staying motivated. Together, we all benefitted from the support and guidance of both the FADP leadership team and our assigned mentors – experienced CFP® professionals. Starting a new position in a brand new program can be pretty overwhelming, and having so many friendly faces on your side is very beneficial.

With the testing phase behind me, I am currently in the program’s first rotation within Vanguard’s Business Development Group. In this role, we communicate with clients in hopes of bringing them to Vanguard. We will uncover clients’ needs and educate them on what Vanguard has to offer. During the second rotation, I’ll help Vanguard’s high net worth clients in Flagship Services, serving existing clients who work with a financial advisor at Vanguard and focusing on deepening my relationship management skills. The third and final rotation will take place in Vanguard’s Advice department, Personal Advisor Services (PAS), creating opportunities to learn Vanguard’s Advice methodology and demonstrating how our advice offer can help clients looking for guidance with their portfolio. I am excited to begin speaking with clients and helping them to get on the right track with their financial success. I am confident the knowledge and experiences I’ll gain from FADP will set me up for success as a financial advisor and I’m looking forward to all that is to come!

-Sara Beth W.

If you’re seeking an environment where you can make a difference and develop professionally, check out our career opportunities at www.vanguardjobs.com.

Posts

An advisor’s take on the importance of genuine curiosity

Recent Posts

Share this entry

More career blogs you may have missed

An advisor’s take on the importance of genuine curiosity

Recent Posts

Share this entry

More career blogs you may have missed

Studying for the CFP® exam? Don’t run out of gas

Recent Posts

Share this entry

My dad sparked my investment passion; Vanguard fueled it

Recent Posts

Share this entry

An overview of the Financial Advisor Development Program

Recent Posts

Share this entry