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Archive for category: Crew benefits

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Two ways to prioritize future health & financial needs when considering a career change

January 4, 2023/in Crew benefits /by jblackwell

Two ways to prioritize future health and financial needs when considering a career change, from the head of global total rewards at one of the world’s leading asset managers


For the past few years, we’ve all weathered a series of increasingly complex challenges. A global pandemic, social and economic crosswinds, and newly flexible work arrangements have had direct implications for how we view work, our careers, and our livelihoods.

According to recent data compiled by the Bureau of Labor Statistics, the proportion of individuals unemployed in September who voluntarily left their jobs stood at 15.9% — a thirty year high. At the heart of this historic exodus is a unique focus on the role our workplaces play in our physical, emotional, and mental well-being.

That’s why great benefits have never been so important in determining whether we continue to stay with our current employer, or join the millions that have sought out a new job in a labor market that is flush with opportunity. In my role leading Vanguard Global Total Rewards since 2019, I’ve seen firsthand the value that a range of employee benefits can have in making a profound impact during the moments that matter most to our crew (employees), such as managing mental health issues, becoming a parent, or embarking on retirement.

While the sparkle of unlimited paid time-off, on-site yoga classes, free lunch, and other unique perks may catch your eye if you’re considering a career move, also recognize and consider benefits that will have a significant impact on your health and financial wellness. Out-of-the-box perks may have some allure and can certainly be additive to our lives, but it’s important to avoid getting swept up in the moment without also considering the long-term value of “traditional” benefits such as industry-leading retirement packages and health savings plans. Indeed, failing to do so could have a lasting effect on your future financial freedom.


Looking for the Right (Retirement) Match

Contrary to today’s popular belief, stellar employee benefits aren’t just about solving for present-day needs – they’re also about setting you up for future success. The Federal Reserve reports that a quarter of American adults have no retirement savings. And, of those with savings, only 40% are on track for retirement.

The amount needed to save for retirement depends on several individual factors, including expected retirement age, lifestyle, savings, and retirement income. However, a good rule of thumb is to save at least 12-15% of your pay to meet retirement goals.

So, what does this mean if you’re considering a career move? It’s critical to understand that while many prospective employers offer a retirement savings plan, not all plans are created equal. In fact, employer matches, non-matching contributions, eligibility, and vesting schedules can vary greatly.

According to our research, most company 401(k) plans offer a match between 3% and 6% of participants’ salary, with an average match of 4.5%. Out of those retirement plans, only 36% provide both an employer match and additional employer contributions.

When evaluating your next career opportunity, you will be well-served by researching and evaluating a future employer’s retirement savings plans and their ability to deliver on your long-term financial goals.
As a company whose mission is to help investors achieve investment success, Vanguard, for example, offers our crew (employees) a generous match and contribution program which has resulted in retirement savings plan balances over 2.5x the national average, according to How America Saves 2022.


Maximizing Flexibility and Savings with an HSA

While no one wants to think about future health needs, thinking proactively will help ensure you’re well prepared when the time comes. It’s expected that an average couple will need nearly $300,000 in retirement to pay for out-of-pocket healthcare expenses alone, according to Employee Benefit Research Institute. As rising healthcare costs and inflation continue to be a cause for concern, a health savings account (HSA) can be a great option if you’re looking to avoid dipping into your retirement accounts to fund healthcare expenses.

An HSA operates as a tax-advantaged savings account outside of a workplace retirement plan where you can save money to pay for medical costs now and in the future. Importantly, all interest earned is tax-deferred, and withdrawals are tax-free for eligible medical expenses. These tax advantages, combined with an HSA’s continuous rollover and the ability to invest the balance, make it a great vehicle to supercharge your retirement savings.

But similar to a company’s retirement benefits, the value of an HSA can depend on a few factors, including employer seed contribution and match. Both can boost your ability to fund healthcare expenses and long-term retirement savings goals.

While HSA contributions are on the rise, you should increasingly be asking prospective employers how their health benefits will set you up for future success. According to Willis Towers Watson’s 2021 Best Practices in Health Care Employer Survey, of financial services firms that contribute to an HSA, only 9% offer an HSA contribution match. To note, Vanguard contributes up to $2,450 in annual HSA contributions to individual enrollees, which is approximately 5X the median contribution provided by other financial services firms, according to the Willis Towers Watson 2021 survey.


Benefits For Your Future

As this newfound focus on overall well-being shows no signs of slowing down, benefit packages and perks will assuredly remain a critical factor in the decision to remain with a company, or sign the dotted line with a prospective employer. Factors such as company culture, compensation, vacation days, and unique perks are important considerations when considering your next career move – but they should not come at the expense of your future health and financial needs.

While retirement could seem to be a far-away concern – effectively planning and financially preparing for it can (in most cases) only be accomplished in advance, and is often fundamental to fostering sound physical, mental, and financial well-being now and in the future.

Amid a robust and deliberate talent market, it’s mission critical to consider retirement when making a final decision. Understanding your all-inclusive benefits, both now and for your future can help provide peace-of-mind now, plus safety, security, and fulfillment for years ahead.

-Alexandra G.


This article originally appeared on Fortune.com

Disclosure
HSA tax implications: You will be responsible for paying any federal, state, local, or foreign taxes on a nonqualified distribution or withdrawal. Nonqualified withdrawals made before age 65 may be subject to a 20% federal penalty tax.


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Our top careers blogs from 2022

December 14, 2022/in Advice from crew, Crew benefits, Culture, Day in the Life, Diversity & inclusion /by jblackwell

Our top careers blogs from 2022

The end of the year is often a time when we reflect on all that’s been accomplished in the last twelve months. 2022 was another unique year with lots of new and exciting highlights. From new benefit offerings, to exploring new cities and changing careers, we’ve pulled together our top five stories for you. Whether it’s your first read or you’re revisiting a favorite, we hope you enjoy!



Vanguard’s Innovative Benefits Support Your Well-Being Your Way

In this blog, we introduce Vanguard’s new FlexFund benefit. This forward-thinking offer first started in the tech industry, and Vanguard is one of the first financial institutions to adopt it.



Vanguard Dallas: Join Our Team of Advisors

In this blog, Luke H. shares what he is most excited about serving as a leader at our new Vanguard site in Dallas, Texas.



My Experience at Last Year’s Grace Hopper Conference

In this blog, Kimberly W. shares her experience attending the Grace Hopper Celebration in 2021.



Why We Changed Careers

In this blog, several crew open up about their experiences in changing careers and joining Vanguard’s Client Services and Operations group.



Join Vanguard’s Global Risk and Security Division

In this blog, Principal and Chief Information Security Officer, Manish Nagar, shares insights into the work GR&S is responsible for, his personal career experiences, and Vanguard’s new footprint in Dallas, Texas.



Feeling inspired? Make your career count with Vanguard. Search our opportunities.

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How Vanguard has supported my career as a first‑time Mom

May 11, 2022/in Crew benefits, Culture, Day in the Life /by jortega

How Vanguard has supported my career as a first–time Mom

As I sat down at my desk to write this blog, I landed upon a “puff” baby snack. Rather than feeling frustration at the crumbs, I was surprised to find myself smiling- because I’m learning that balancing work and motherhood can be messy… but beautiful too.



Leading an ultra-high net worth wealth management business and sponsoring the launch of a private investment product, all with an infant on my lap, was not how I pictured my career. Given my degrees in the arts, a career at an investment management company didn’t even seem in the realm of possibility. So, the idea of doing it all while holding my baby would never have occurred to me- outside of a random fantasy about living a functional version of Diane Keaton’s Baby Boom boardroom scenes.

Yet, my arts background has made me comfortable with and invigorated by ambiguity—I find joy in the strategy needed to launch a business solution—as it provides me with the opportunity to create. So, when I got the beautiful surprise of my first child shortly after I’d been given one of my biggest career opportunities leading a heavily investment-focused project, I was excited… and then I panicked about whether I could balance my new normal.

Thankfully conversations with my bosses and mentors helped me realize that I could be a good mom and keep my career going. I’m still amazed that amidst the biggest assignment of my career, I was able to take a fully paid four-month maternity leave and return to pick my work up right where I left off.

Now in my mid-forties, I often find myself cuddling my infant daughter (and at times feeding her puff baby snacks, thus the crunch as I sat down today) during work meetings about Vanguard’s Family Office Wealth Management business, Family Legacy Services, and Private Equity …and I love it. The quirky mix warms my heart. I’m forever grateful to work for an organization that never denied me career opportunities, even as I balanced the joyous shock of my dream-come-true life event of becoming a mother. Vanguard has never wavered on its commitment to help me learn and grow, and to present awesome career opportunities as I lean in.

As a working mom, who cares passionately about her career and utterly adores (and never wants to miss a moment of) her daughter, Vanguard is the place I want to be. A life of baby puffs and big presentations works for me.

— Talli H.

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Support group “breaks down the stigma”

May 9, 2022/in Crew benefits /by nitesh
Black man sitting on bed and thinking

Support group “breaks down the stigma”

For many, mental and emotional health problems can be a taboo subject, particularly in the workplace where conditions like stress can be common. However, at Vanguard the topic of mental health and wellness is emerging as an issue for open discussion—and healing—thanks to a group in the U.S.



Addressing the need
The COVID-19 pandemic brought many mental and emotional issues to the forefront, caused by anxiety, depression, uncertainty, or life circumstances, including caring for children, parents, other family members or friends, or even the unfortunate loss of a loved one.

“What the pandemic did was further enable people to admit that ‘it’s okay to not be okay,’” said Jamie C., senior manager. “However, mental health issues existed before, and we wanted to talk about them and break down the stigma.”

And this is exactly what Jamie aimed to do when she began the Breaking Down the Stigma mental health and wellness group in the U.S. in February 2021. With the encouragement from Vanguard’s Human Resources division, a support group formed that continues to grow and help those in need of a safe haven to discuss mental, emotional, and behavioral health concerns affecting them and their loved ones.

For Jamie, the initiative was born out of personal experience. “Having a very close relative with mental health problems, I dealt with these issues my entire life,” said Jamie. “I knew others could benefit from mutual support, as I did.”


The stigma begins to break
The Breaking Down the Stigma group meets twice per month virtually and provides a forum where anyone can raise a topic and discuss whatever is on their mind.

“While the group is not the forum to receive diagnosis and treatment, it is an inclusive complement to our existing benefits,” said Torrey W., an HR business partner and advocate for the group.


The impact
The group uses word of mouth to create awareness and encourage participation. For those involved, Breaking Down the Stigma has made a positive difference.

“It’s very important to have a support group like this in my workplace. People need a voice and a platform to talk about what’s on their minds, especially on matters outside of the workplace.”—Josephine U.

“The level of mutual support is incredible. There’s always a non-judgmental shoulder for everyone.”—Russ D.

“One year ago, my life completely changed when I became a full-time caregiver for a loved one. This group helped me through every month. I brought my tears and my smiles. It was my support system.”—Deborah L.

Now marking its first anniversary, the group has doubled its membership, and its compassionate purpose continues. “There’s always someone to turn to,” said Jamie. “There’s always support.”


Our commitment
Vanguard offers several options for crew who would like to speak to a professional.

  • Lyra offers U.S. crew in-person, live video, live messaging, and self-led care options to help you deal with stress, anxiety, depression, and other common issues. Lyra’s mental health coaches can help you pinpoint what you’re dealing with and support a range of challenges including stress, anxiety, burnout, grief, relationship challenges, loneliness, perfectionism, life transitions, mild depression, and more.
  • Teladoc’s licensed therapists and psychiatrists are available by video to crew enrolled in one of Vanguard’s health plans from 7 a.m. to 9 p.m., seven days a week.
  • Lifeworks, for crew outside of the U.S., offers counselors and other resources to support your well-being.

Learn more about Vanguard’s enhanced Total Rewards package.

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Vanguard’s innovative benefits support your well-being your way

March 23, 2022/in Crew benefits /by nitesh

Vanguard’s innovative benefits support your well-being your way

With a workplace that supports thousands of crew members, designing a comprehensive, best-in-class benefits package requires creativity and a willingness to innovate. This is especially true in the well-being space. That’s why we introduced FlexFund for our U.S. crew in 2022. With FlexFund, crew can make use of this offer in a way that’s personal, highly flexible, and customized to their well-being needs.



What is FlexFund?
FlexFund, powered by Level, is a $1,500 annual stipend program that allows crew to choose the benefits that matter most to them.

This benefit is different from others because it is money that Vanguard sets aside specifically to support crew well-being—whatever that may look like. Crew can spend their dollars freely on the categories below. While we’ve included some examples of the various perks, there are even more that crew can explore.


Physical and Emotional Wellness
• Fitness subscriptions
• Fitness equipment
• Gym memberships
• Emotional wellbeing apps
• Resiliency training

Lifestyle/Convenience
• House cleaning service
• Lawn moving service
• Laundry service
• Transportation

Family Care
• Childcare
• Elder care
• Pet expenses

Technology and Mobility
• Entertainment subscriptions
• Cell phone data plan
• Personal technology device

Financial Wellness
• Tax prep service
• Identity theft service
• Debt/credit counseling service


FlexFund in action
The flexibility doesn’t stop there. Crew can choose to spend the entire amount on one category or across many. These expenses that one chooses can change over time as each crew’s lives change. Even the payment process makes it easy for crew with three flexible ways to pay; digital card, hard card, or reimbursement from a personal card via a modern app.

This forward-thinking offer first started in the tech industry, and Vanguard is one of the first financial institutions to adopt it. Because FlexFund is meant to be responsive to crew needs, the benefits team regularly collects crew feedback about their experience and the kinds of options they would like to see. The list of eligible expenses will change over time based on the feedback and trends.

As for the feedback received thus far, here is what some crew had to say about the FlexFund:

What a great and absolutely flexible way for Vanguard to provide the crew with those little pleasures that help us all from a physical and mental wellness point of view. – Louise K.

Really excited about this one — I love how diverse and practical the options are! Relevant to a range of life circumstances (relationship or parenting statuses too) and more. Feels so useful in making a felt difference in life’s day-to-day. – Rebecca H.

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long tree lined path

Gratitude for friends and colleagues

November 23, 2021/in Crew benefits, Culture /by jortega

Gratitude for friends and colleagues

If navigating challenging scenarios was a course, the COVID-19 pandemic created a master class opportunity for everyone. Unprecedented is the word used most to describe the past 18 months and while it is typically used to describe responding to increased business challenges, the course of the virus and community needs, I’d like to offer an alternate way to think about it. The past 18 months have been unprecedented in the way that friends, family, and colleagues have genuinely shown up for each other. It is the silver lining that I hope doesn’t fade as we see some normalcy just around the bend.



This year, I’ve thought a little bit more about gratitude at work. In the past, gratitude at work was aligned with my team excelling in their roles, knocking a project out of the park, a colleague supporting me as I navigated a tough stakeholder management situation, or covering a meeting for me. All things that are much appreciated, but the gratitude I feel now runs deeper. Over the summer, I learned that my mom was going to have major surgery. I knew I needed some support while I’d be managing a busy career and addressing concerns about my mother’s health. A colleague reminded me that our Vanguard benefits plan includes expanded access to mental wellbeing benefits and encouraged me to sign up. I was equipped with tools and tactics to help me thrive. I feel fortunate to work for a firm that supports crew with a suite of benefits that addresses all aspects of employee wellbeing.

As the surgery date drew near, I was grateful for the distraction of a very busy work schedule but knew that I would need to take some time off. As someone who has always taken pride in being a shoulder for others to lean on, I felt uncomfortable asking for help.

Me and Mom

Me and Mom

Over the next two weeks as I took time off work to care for my mom (and my dad as he was caring for my mom), I can safely say that I have never felt my heart so full of sheer gratitude.

I’m grateful that Vanguard supports caregiver time off so that I could be there for my family when they needed it most. I’m grateful for my friends who checked in on me all hours of the day. I’m grateful for my teams who not only called with messages of support, but also kept the business running smoothly during one of our busiest seasons. Most of all, I will forever be grateful for the talented surgeons, doctors and wonderful nurses that were there every step of the way. 90 days post-surgery and my mom is doing great!

I think back on this journey with gratitude, and I’m reminded of a quote from Albert Schweitzer and I’m grateful for the sparks in my life.

“At times, our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.” – Albert Schweitzer

– Tamara T.


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Celebrating our crew scholars

July 15, 2021/in Crew benefits, Training & education /by manikantashetty

Celebrating our crew scholars

Vanguard supports crew members wishing to further their education and build job-related skills by offering reimbursement for eligible programs through the Vanguard Academic Assistance Plan. The Plan provides reimbursement up to $9,000 per calendar year for tuition, books, and certain credit-based exams for undergraduate and graduate education programs. In 2020, over 600 crew participated in the program.



We congratulated those that recently graduated and shared with them a personal poem.


Though this year has been mostly onscreen
You made it look easy and keen.

You persevered because you’re the best
You made it through—you passed the test!


So don your caps and gowns and don’t be late
Because now it’s time to celebrate.

Vanguard sends congrats and a cheer
To the graduates of 2021—hear hear!


Pictured are a few of our crew who submitted their recent graduation photos.



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Take a breath: Upcoming wellness events

May 19, 2021/in Crew benefits, Culture all /by deepikasharma

Take a breath: Upcoming wellness events

Your well-being matters

Let’s be real for a minute—the last year has not been an easy one. The global pandemic has redefined the concept of well-being at home and at work. Whether you’ve had to adjust to virtual school, working where you live, socially distanced or virtual holidays with loved ones, or any of the other ways the last year has changed how we go about our lives, we could probably all use some time to focus on what our minds and bodies need.

May is Mental Health Awareness Month, and Vanguard, along with our well-being partners, is hosting several events to further support the well-being of crew.


Virtual Wellness Expo: How our well-being vendors support crew

Mental health is more than just acknowledging how you feel. In order to aide crew in their holistic mental health journey, our well-being vendors have come together to create a three-day expo. The event features wellness focused on a variety of topics, including:

  • Understanding the relationship between food and mental health.
  • Doing desk yoga.
  • Assistance in practicing mindfulness.
  • Getting to know each of the vendors and how they can support crew.

A special panel with our vendors will give crew a quick overview of how each of the well-being vendors can assist in their wellness journey. Two of our partners are hosting webinars centered on the topic of resilience:

  • The first workshop presents a path to resilience via​ practical, research-supported tools designed to help crew develop healthy ways of coping with their emotions, cultivate an optimistic mindset, utilize the power of social support, and move forward toward new goals more effectively. Combined, these tools can promote quicker recovery from life’s setbacks, and even inspire personal growth.
  • In the second webinar, crew will see how building resilience can help make daunting tasks seem doable and bring a sense of energy and optimism to difficult situations, which is especially critical for those serving as a caregiver. In honor of Mental Health Awareness Month, this webinar will serve to provide strategies and practices crew can integrate into their daily lives.

Prioritizing mental health

We encourage taking advantage of our new services, especially if crew or a loved one:

  • Never really considered using mental health care resources, but are feeling stressed, anxious, or depressed and want to feel better.
  • Considered using mental health care resources in the past, but have never tried it. One new vendor makes the process easy and can connect individuals with a resource quickly.
  • Had disappointing experiences in the past. Finding a good counselor can be a little bit like dating, it can take a few tries to meet the right person. Our approach tailors recommendations to personal needs, goals, and schedules.

“At first, I thought I didn’t have an issue with working from home and dealing with the pandemic. I was wrong. You don’t realize the mental toll it takes on you, from the isolation to lack of boundaries between work and home. I took advantage of Vanguard’s new services and was able to talk to someone who could help me work out the tornado going through my brain and focus on having a clearer mind.” – Anonymous crew member.

Vanguard offers a variety of resources and programs to support crew health and wellness goals. We’re invested in our crew and in creating an environment where everyone can thrive.

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Take Our Daughters and Sons to Work Day

April 21, 2021/in Crew benefits, Culture all /by rumpamala

Take Our Daughters and Sons to Work Day

April 22 is Take Our Daughters and Sons to Work Day. Prior to having kids, I always imagined myself bringing my adorably cute, super well-behaved child(ren) to my workplace and giving them a glimpse of what mom does every day.



Fast forward to March 16, 2020, when a stay at home order was put into effect for Pennsylvania. Overnight, everyday became ‘bring your kids to work’ day. Spoiler alert: it was not as glamourous as my pre-kid self envisioned. It was downright hard. Reflecting on the past year with my husband, who has also been working from home full-time during this period, I recall good times, bad times and hilarious times. Vanguard has been there for us every step of the way and I couldn’t be more grateful to work for a company that has proven time and again how much they value their employees.


For some perspective, I have three children: an eight-year-old, a four-year-old and a one-year-old. I have had at least one child home each day during work hours for over a year (379 days to be exact as my daughter started back at school full time on Monday, April 5). Here are some highlights that we’ve shared together:


The Good Times

  • Having multiple family meals together each day.
  • Watching my youngest son grow up before my eyes and being present for milestones like sitting, standing and walking.
  • Being a part of my third grader’s education and truly understanding what she is working on each day.
  • Learning that my four-year-old can nap at any time, in any place – if he’s tired he closes his eyes and goes to sleep.
  • Appreciating the divide and conquer approach to household responsibilities that I have with my husband.


The Bad Times

  • I lost my four-year-old one afternoon and after 20 minutes of panic and frantic searching, we found him sound asleep under the couch.
  • Not only do I play the role of Vanguard professional and mom, but I also hold the title of housekeeper, lunch lady, referee, playmate, teacher, orthodontist and enemy number one (sometimes all in the same day).
  • Personal space and quiet time cease to exist.


The Hilarious Times

  • When asked what I do for Vanguard, my four-year-old replied that I talk on the computer phone (not entirely wrong).
  • I have gotten really good at ignoring the noise around me. On a call one day, one of my kiddos was trying to get my attention by repeating the word “mom” over and over. I was in the middle of presenting a topic and as soon as I finished, I asked if anyone had any questions. Without missing a beat, one of the participants on the call said, “I think someone has a question for mom.”
  • My one-year-old learned how to hang up calls on my headset – that was fun.

I can’t think of anyone who would say this past year has been easy. Employers have had a real opportunity to step up for their employees, and Vanguard has done so in a big way. It is OK if my kids pop on video calls to say hi. It’s OK if I need to reserve my lunch hour to make sure my kids are fed. It’s OK if I must step away from a meeting to help my child. Vanguard has welcomed my children into the mix with open arms, and I have never had to make excuses for having a life outside of work.

-Schuyler T.

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Vanguard’s enhanced Total Rewards package

March 31, 2021/in Crew benefits all /by deepikasharma

Vanguard’s enhanced Total Rewards package

Vanguard’s Total Rewards Package provides benefits for the unique needs of each of our crew members. Over the past year, it has become even more evident that these needs are ever-changing and different for each person. We continue to offer expanded benefits to fit various definitions of family and work-life balance, and aim to provide crew with the tools, resources, and programs they need to operate at their full potential – in both work and life.



“Every crew member is in a different place when it comes to their needs, wants, and thoughts on how their employer should support them from a benefits perspective. To navigate these differences, we think through our crew members’ own journeys on an individual level to truly understand how they experience our benefits program, which helps us identify where we might – or might not – be meeting their needs today.” -Amy W., Benefits Manager


Benefits and Well-Being

Healthcare

  • A medical program that leads the market in both design and cost subsidy. Medical costs are subsidized significantly above competitive benchmark.
  • Long-term savings opportunities with access to a Health Savings Account (HSA), allowing crew to take advantage of tax efficiencies now and investment opportunities for the future.
  • Coverage and enhanced advocacy support for fertility services that supports all families (same-sex, opposite sex, transgender, and single-by-choice families), including crew wishing to delay pregnancy.
  • Enhanced coverage for transgender and gender-nonconforming individuals, which aligns with the World Profession Association of Transgender Health (WPATH) Standards of Care in 2021.

Financial

  • Competitive pay that aligns with market practices, and rewards crew contributions through annual incentives that align client outcomes with crew and company performance.
  • Vanguard’s Retirement and Savings Plan (RSP) remains one of the premier defined contribution arrangements with a benchmark participation rate (97%), high average balance (3x national average) and diversified investment offerings. Our crew in the United States are immediately eligible to participate and Vanguard provides a generous match program to ensure our crew are retirement ready.
  • Tuition assistance for student loan repayment and an academic assistance program for crew fostering growth inside and outside the office.
  • Vanguard’s Dependent Scholarship Program assists crew members in funding a dependent child’s post-secondary education.

Wellbeing/Lifestyle

  • Generous vacation and volunteer time off, with a flexible work week for many positions.
  • Parental benefits that include paid time for birth parents and non-birth parents, as well as financial support for adoption and surrogacy.
  • Wellness centers with on-site health clinics and fitness centers in our Malvern, Charlotte and Scottsdale locations. In response to COVID-19, these services have shifted to virtual platforms so crew can take advantage of them in our remote environment.
  • Digital platform and therapy solution to provide care for emotional and mental health—how, when, and where it’s needed, at no cost.
  • A new program that offers personalized support to help caregivers tackle the often complex logistical and administrative tasks associated with caring for a loved one. A dependent care FSA and paid family care leave are also provided.

Lastly, COVID-19 presented a unique opportunity for us to enable our strategy and develop new programs to support crew needs in this unprecedented time:

  • New time-off programs that provided sick, caregiver, and childcare leave for crew who are balancing new care responsibilities.
  • Enhanced access to medical care which removed cost barriers to seeking care for COVID-19 and covered telemedicine visits through Teladoc at 100%.
  • Virtual wellbeing options that offered virtual fitness classes and a weekly schedule of mindfulness and resiliency drop-in sessions.

“Helping our diverse crew members thrive means that our benefits strategy needs to be an evolution to meet changing needs and preferences. The program is built on a strong foundation of core benefits like health care, time off and retirement, but also includes many other value-based benefits like education assistance, enhanced mental health support, and solutions to aid caregivers. Our intention is to ensure each program aligns to one of our guiding principles – whether it’s offering a specific digital tool to improve user experience, or simply because it’s the right thing to do for our crew. Crew feedback is an important part of this process as it helps us shape our benefits program, now and into the future.” -Amy W., Benefits Manager

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