Advice from crew Archives - Vanguard Careers

Five back to school best practices

September 11, 2019/in Advice from crew, Career opportunities Entry-Level Phones, Technology /by fanwar

Five back to school best practices

Are you a college student ready to explore what the corporate world has to offer? Will you be attending a career fair this year and are unsure of what to expect? If you’ve answered yes to these questions, Vanguard’s University Recruiters have five tips to consider before leaving your dorm room and heading to the big event.

1. Be your whole, unique self when speaking with recruiters. It’s undoubtedly scary visiting multiple booths and interacting with a number of individuals who could be influential in the decision-making process when it comes to your career. Remain true to yourself and you’ll end up exactly where you are meant to be. – Shea H.
2. Before approaching a career fair booth, make sure you’ve completed research on that company. Incorporating this knowledge into your elevator pitch can go along way and help you stand out as a candidate. – Lucy W.
3. When speaking with recruiters at career fairs, avoid jumping right into your elevator pitch. First pause and take a moment to ask them one or more of the following questions: “How are you today?” How are you enjoying our campus?” “Is this your first time visiting us?” This is a natural way to build rapport. As they then ask you questions about you and your interest in their company, provide your story. Stories connect people. For example, “Well, I originally hail from Massachusetts but I’ve been enjoying studying here in Philadelphia. I’ve always had a passion for math and money. It all started when I was in junior high helping my parents with organizing their bills; now I’m the President of the Financial Planning Club on campus. I am really interested in learning more about your College to Corporate Internship program. From your website, I understand that it would position participants for success in this field.” – Ayana P.
4. Don’t just look at the job you want, but look at a company’s culture to find the right fit for you. This could ultimately make or break your first full-time working experience. – Joe J.
5. Body language speaks volumes, so make sure yours conveys your interest when speaking with a recruiter at a job fair. Use a firm handshake when introducing yourself and again when ending a conversation. Additionally, maintain eye contact and smile. These simple acts will exude confidence and leave a positive impression with everyone you meet with. – Erika F.

Interested in learning more about opportunities at Vanguard? Please visit our Events page to see if we will be at your campus career fair. Our recruiters look forward to meeting you!

If you enjoyed this post, check out more from our #LifeatVanguard Blog. And if you’re ready for a more rewarding, engaging, meaningful career, search our opportunities at www.vanguardjobs.com.

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Kicking off my Vanguard career in Client Services

September 4, 2019/in Advice from crew, Career opportunities, Day in the Life career, careers, careers in client, careers in client services, client, client services, exploring, exploring careers, exploring careers in client, exploring careers in client services, financial, relationship, retail, services /by marcin

Kicking off my Vanguard career in Client Services

Our Client Relationship Associates are the voice of Vanguard and assist all types of investors with meeting their financial goals. This role is the foundation for successful careers across financial services in advice, sales, relationship management, leadership, and more. In this blog series, crew in our Retail Investment Group share their perspectives on career choices, teamwork, and how they contribute to Vanguard’s mission.

Exploring careers in Client Services – Retail Services

Exploring careers in Client Services – Personal Advisor Services

Make your career count—search our opportunities

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Preparing for a Vanguard interview – Be a STAR

August 21, 2019/in Advice from crew action, answer, answering star, answering star questions, coupons, customer, example, experience, expired coupons, interviewer, project, questions, role, skills, star, star format, star questions, stars, time, types of questions /by fdoerr

Preparing for a Vanguard interview – Be a STAR

Have an upcoming interview with us? You’ll need to know more about the STAR format – also known as behavior based interviewing – and how to prepare for these types of questions.

What are STARs?

In interviews, Vanguard hiring teams often use the STAR format, which focuses on Situation/Task, Action, and Results. This method helps us to better understand your skills, experience and working styles and how they relate to the role you’re applying for. To effectively answer these types of questions, describe the Situation or Task, the Action you took, and the Results of your specific actions. Here’s an example:

Interviewer: Tell me about a time when you had a tough client. How did you improve the relationship?

Candidate: When I worked at a retail store, we had a regular customer who wanted to use expired coupons. We can’t take expired coupons and the customer wasn’t happy about it. (Situation) I showed him how to get coupons on his phone (Action), so he would have access to our most current deals anytime he came in. We found a discount that he could apply that day (Action) and by the time he left the store, the customer was pleased and stated he would be back. (Result) I learned from that experience that you can always find a solution, even if you can’t give the customer exactly what they want.

The right details

Another trick to answering STAR questions effectively is to avoid generalities. Consider the difference in these two answers:

Before: “I had a rough project. I spoke with the person who wasn’t doing their work and it got better.”

Better: “I had a team project in my marketing class where one person wasn’t completing their tasks and was holding everyone up. I approached my classmate privately and asked if he needed help. He admitted that he didn’t understand the project and wasn’t sure where to start. I offered to show my teammate an easy way to complete his research and gave him a few simple resources that could bring him up to speed. After our conversation, my classmate made a complete shift. He finished all his work, before the deadline, and we got an A on our project.”

Notice in the above examples that the interviewee gave just the right amount of detail to make the story clear, without rambling. And consider how many skills this candidate just succinctly demonstrated – team player, problem solver, strong communicator, among others.

Listen for the details

When answering STAR based questions, listen carefully to what your interviewer is asking. For example, if you are asked for one example, don’t give two. If the interviewer asks a question you dislike, don’t jump in with unrelated information or a question you prefer to answer. Taking either of these avenues shows that you can’t follow directions. You may also run out of time to answer other questions that will demonstrate your skills and applicable experiences.

Identify your STARs

You don’t have to have lots of job experience to share something relevant. Some good places to uncover STAR examples include: classwork, interactions with professors, clubs, sports, part time jobs, or volunteering.

Interviews are professional interactions, so avoid inappropriate stories. And it’s not just what you say, but how you say it. Slang or fillers (such as like, um, uh) can reduce the power of your words and lessen their meaning.

Final thoughts

The key to answering STAR questions is to call out past successes that apply to the role you’re interviewing for. Make sure the end result of your example is a win for all parties involved.

Also, the experiences you choose for STARs don’t have to be awe-inspiring. Leadership during team sports, problem-solving with a professor, or clear communication while volunteering can all demonstrate that you have the skills and experiences to flourish in your future role.

If you enjoyed this post, check out these Vanguard interview tips. And if you’re ready for a more rewarding, engaging, meaningful career, search our Client Services opportunities at www.vanguardjobs.com.

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A conversation with Chief Information Officer, John Marcante

June 26, 2019/in Advice from crew, Day in the Life, Our mission, Voyage to Vanguard career, information, vanguard /by manjunath

A conversation with Chief Information Officer, John Marcante

In this video feature, Vanguard Chief Information Officer, John Marcante, and IT Delivery Manager, Kelly Rumbaugh, sit down for a conversation to discuss their journeys to Vanguard, what excites them about innovative technologies as well as advice for individuals interested in pursuing a career in the industry.

Curious about our Information Technology career opportunities? We’ve got you covered.

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Family comes first

June 12, 2019/in Advice from crew, Crew benefits, Culture 2018, appointment, appointment mom, care, doctor's appointment, family, home, knew, know, leader, leave, mom, needed, new leader, personal life, returned to work, time, vanguard, work, working at vanguard /by manjunath

Family comes first

I’d been working at Vanguard for about eight years when my mother, and best friend was diagnosed with Stage 3 Urothelial Cell Carcinoma. As you can imagine, this turned my family’s world upside down as my mom is the heart & soul of my family unit.

My mom, who had cared for me, my brother and my dad, all (or most of) our lives was now the one who needed care. This was a role no one in my family, except my mom, had really ever done. I knew I would play a key part in my mother’s appointments as my family wasn’t sure what questions to ask or notes to take. Needless to say, having served in auditor-type roles most of my Vanguard career, I was well prepared for the challenge.

During the first quarter of 2017, while my personal life was turned on its head, a new leader was assigned to my team. I was experiencing changes both at Vanguard and in my personal life. My first one-on-one was conducted through video conference from my parent’s house. It was during that conversation I finally said the words out loud…my mom had cancer. Not knowing how my new leader would respond, I waited.

He took a moment and said, “Family comes first,” a concept I heard Vanguard was known for but never experienced firsthand. To my relief, my manager and I worked out a flexible schedule so I could attend all of my mom’s chemotherapy treatments.

Kristin and her mom dressed in panda costumes

My mom’s 68th birthday in our matching red panda onesies

My first leave occurred in July 2017, for mom’s surgery to remove the cancer cells. Knowing I could assist in her care, this was my first experience with Vanguard’s Family and Medical Leave Program (FMLA). I took the steps necessary to ensure that everything would go smoothly, and it did.

I was nursing my mom back to health, with my dad and brother and other extended family by my side. Every morning, I went straight into mom’s bed where we spent hours talking, laughing and praying. During that leave, I wore many hats, some included: Doctor, nurse, caretaker, therapist, chef, butler, and chauffeur. Before I knew it, the two months had passed & I was back to work.

When I returned from leave, I was notified that my team was undergoing changes. I had a new team and leader. Like the leader before, she was caring and understanding. She went out of her way to help support me, and therefore, my family.

Having been home for the holidays, I asked mom if she needed me to stay. She was hesitant; worried that her diagnosis that was now Stage 4 was affecting my work. Always a mother. But she did ask me to stay. I went back through the seamless FMLA process and was back at home, supporting my family by the first week of 2018.

The first day of that leave we found out that the cancer metastasized in mom’s liver. She was given six months to live… A time frame no spouse, son, daughter, mother, sibling, or friend is ready to hear or accept. However, a few weeks after that appointment, mom was on an upswing responding positively to her new treatment. My mom, our family, was going to win this fight.

Woman holding a certificate, A purple heart award

Mom graduating from chemo for the first time on my Vanguard work anniversary

I returned to work in early February of 2018 in hopes of making a career move. I wanted to challenge myself now more than ever considering the flexibility Vanguard had given me. Then, my perfect job appeared. I was hesitant to apply, worried that a new department and leader wouldn’t be willing to work with me through this trying time. With that in mind, I went for it and luckily I did, because I began an exciting new journey at Vanguard.

Having the same insecurities I’ve had before, I explained my home situation. My new leader exceeded my expectations even more so since I had only just gotten the job. She didn’t know me, but she didn’t need to. She knew what I needed.

Shortly after starting my new job in June 2018, my mom stopped responding to treatment and my family was overwhelmed. I needed to be home as taking care of mom had become a full time job that did not include sleep. For a third time, I submitted for FMLA. Another straightforward and successful process.

I was on leave from the end of July 2018 until Labor Day. I did my best to remain optimistic. Mom surpassed the six month expectation her doctor gave her in January. Every moment with her beyond six months was a blessing but I wasn’t naive; things looked bleak.

We had mom’s palliative care appointment the Friday I returned to work. The night I arrived home, I knew things were bad. During that appointment, mom was admitted to inpatient hospice care though she had been using their home services for months. I was told she may not make it the 15 minute ambulance ride. My world was falling apart.

Picture of Kristin and her mom and brother

My brother, mom & I visiting the casino with dad

Saturday morning, September 8, at 12:08 AM EST, after a year and a half of fighting, my mom passed away, unable to beat the courageous battle all cancer survivors and victims have to go through. More than anything, I wish this blog was ending differently, not only for you, but for me…for my family.

From that experience, here’s what I can tell you: If I wasn’t working at Vanguard, I don’t know how different this story would have been. I don’t know if I would have been at every chemotherapy appointment. I don’t know if I would have been at every doctor’s appointment. I don’t know if I would have been as available to my family. I don’t know if I would have been able to be home.

However, I was working at Vanguard. I was able to be there when my family needed me the most. I was able to go to every doctor’s appointment. I was able to be available for my family. I was able to be home. I was able to take multiple leaves of absence through FMLA. I was able to use personal leave to handle my mother’s affairs. I was able, and that – that is a blessing.

Picture of a gorup holding a sign to support Kristin's mom at a Memorial walk event

Hospice of the Sacred Heart Memorial walk

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Bridging the gap between college and your career

I guess it shouldn’t have surprised me. There I was, a college senior, in the midst of the “Decade of Decision” and I had been stumped. Less than one year from that moment, I would graduate with a bachelor’s degree in Accounting and begin a new stage of life. Yet the number of forks in the road ahead was truly dizzying! Should I go straight into a graduate program? What about work experience? Should I pay my dues at a Big 4 accounting firm? Did I even want to work in accounting? In short, I wondered how to bridge the gap between being a recent college graduate and becoming a successful professional.

With so many options to choose from, I was grateful for the recommendations of wise mentors who had successfully sailed the seas ahead that I too would soon face. As I was looking into graduate programs, one mentor explained that graduate school could be much more meaningful after a few years of work experience at an industry leading company that shared my personal values. He also encouraged me to show some initiative and attend a career fair at a larger university nearby. His counsel was full of good intentions, so a classmate and I packed our bags. (Who doesn’t love a good road trip?) That career fair helped me connect with my current employer: Vanguard.

Curious about our Client Services career opportunities? Make it count at Vanguard.

Meaningful Work

From the moment I shook hands with my recruiter, I felt a sense of meaning behind Vanguard’s mission—to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Finding a company with a strong purpose was important to me. Before Vanguard, I had the opportunity to volunteer as a service missionary for two years in Chile, where because of our strong core purpose and values, we were able to truly make a difference. At Vanguard, my position in our Retail Investor Group provides an opportunity where I see that purpose come to life in my daily interactions with clients. I find it very satisfying to apply the skills from my college days and accounting background as I explain complex topics related to investing. Helping clients in situations where they need guidance has proved to be my career sweet spot. I also developed a passion for teamwork during my college basketball career. My time at Vanguard has taught me that the only thing better than helping people reach their financial goals is to do it alongside peers and leaders that you really admire.

Balance

Gaining work experience is a top priority during this stage of my life, but it certainly isn’t the only focus! I enjoy spending time with my family, seeing new parts of the world, and volunteering in my community. Finding a balance between these different priorities wasn’t a new task, but I wondered what the balance would feel like once I graduated from college. Some career alternatives required a commitment to long hours at work, but Vanguard seemed to mirror my values with a focus on work-life balance. The time I spend at work is extremely engaging, but it’s my work at home that demands the best of me. Pair that work week with a generous paid-time-off package and finding that elusive balance becomes reality. I was also fortunate to qualify for paternity leave in June of 2018 after the birth of my daughter. That time helped me support my wife as we welcomed our little girl to the world.

Opportunities to Advance My Career

One thing I love about Vanguard is the variety of career paths available for crew (nautical theme intended) including Financial Advisor, Team Leader, and more. Networking is strongly encouraged, and time is provided for attending a variety of career-focused events like department overviews. A recent example was put on by our Hispanic/Latino Organization for Leadership and Advancement (HOLA) group and focused on the skills required to become a successful specialist. Every month, I take time to sit down with my leader who takes an active interest in helping me prepare for my next career move. I’ve discovered that my favorite moments include time to cultivate meaningful relationships with Vanguard’s clients, so I plan to expand on that in the years ahead. I’m also excited to pursue the Certified Financial Planner ™ (CFP ®) designation as I serve clients in more substantial ways.

Working at Vanguard has been essential to my professional growth in these years following my graduation. The purpose behind my work, balance between my other interests, and opportunities for additional development have made this a rewarding decision. If you find yourself in a similar situation like me in your final years in college, know that you’re not alone! In the information age, “analysis paralysis” can be a real obstacle. The encouraging thing is that you can make a great decision even if your information is incomplete. As you evaluate the different paths ahead, be sure to lean on the advice of mentors. Do your best to research options that are most important to you, like matching your personal values and doing work that you find meaningful. Once you have that figured out, trust that with some hard work and the right opportunities, you can turn any path into a rewarding career. The most important part of this stage of life is to keep moving forward. As you do, you’ll be amazed at how naturally you progress from recent graduate to successful professional.

-Josh F.

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That company down the street that doesn’t give advice? Think again.

May 15, 2019/in Advice from crew, Career opportunities, Crew benefits, Culture, Day in the Life, Our mission advisor, crew /by manjunath

That company down the street that doesn’t give advice? Think again.

Meet Deji A. He is a Financial Advisor Manager who shares how he found the right fit in Vanguard. Deji’s strong client focus and passion for developing his crew have remained a priority throughout his career.

Watch his full story below:

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Starting your new job on the right foot

May 8, 2019/in Advice from crew address, confirm, continue, expectations, fact, know, leader, list, office, plan, questions, role, sense, set, share, step, suggestions, tasks, team, time /by manjunath

Starting your new job on the right foot

Congratulations, you got the job! Now, make a great impression from day one. Whether you’re waiting for your start date or already in your role, use this checklist for suggestions for each step in your new role, starting from the first day you officially join your team. As you go through the list, don’t put too much pressure on yourself to blow it out of the water right away. In fact, it may be best to just observe and ask questions before offering suggestions or taking charge. And know that it’s OK to be a little nervous.

Day one

Be prepared to talk about yourself a little–practice a brief overview of your background and be ready to share a fun fact about yourself!” Keep it to a minute.
Confirm your hours and any scheduling expectations with your leader.
For your first day, consider giving extra attention to your appearance and attire.
If your leader or a peer doesn’t do it, introduce yourself to your team.

Week one

Get the lay of the land–find the kitchen, meeting rooms, and best places to park.
Identify main contacts around the office for things like office supplies and IT support.
Don’t hesitate to ask questions. Intellectual curiosity is a great trait to display!
Confirm that you are added to key meetings–team meetings, client check-ins, etc.
Document what you’ve learned and any gaps in your understanding.
Once you have a sense of the dress code, it may be a good time to update your wardrobe.
Don’t forget to celebrate–you survived your first week!

Weeks two to four

Set up time with team members and other partners to get to know them and their working styles.
Do, or continue to do, some light reading about the industry, the company, or your role.
Set goals for yourself and list all the things you want to know more about.
Think about how to best organize your work and structure your day.

Month six

Confirm that you have a strong sense of your leader’s expectations.
Reflect and address your opportunity areas.
Create a plan to address any challenges you’re experiencing in the role.
Discuss your performance with your leader, even informally.
Celebrate your successes!

Some of these tasks should continue beyond six months (you should never stop learning or reflecting!), so a great next step is identifying which tasks to include in your ongoing development plan. And when someone new joins your team, you’ll have some great tips to share.

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Vanguard leaders share what inclusion means to them

We asked 7 Vanguard leaders what inclusion means to them.

Here’s what they had to say:

1. Christina Selby, Principal in Finance:

Everyone’s voices being heard and taken into account as we make decisions and set strategy for the business. We want everyone to feel comfortable engaging, debating, and being an active member of our team. The best thoughts come from a diverse team!

2. Steve Holman, Principal in Institutional Sales:

Inclusion to me means that I never have to question if I belong; what makes me unique is embraced by others, and we spend our time celebrating what links us together rather than focusing on everything that makes us different from one another.

3. Joe Davis, Global Chief Economist and Principal:

Feeling that I could walk into any meeting and be comfortable sitting at the table, and that my voice would be heard. Others may disagree with my perspective, of course, but others are not offended if I take a different respectful view.

4. Lisha Davis, Head of the Innovation Studio:

People feeling safe to be themselves, to voice their ideas and concerns, and to feel like they’re helping to shape our culture.

5. Jodi Miller, Principal in Retail:

Being approachable to all crew and open-minded to all ideas and perspectives that our crew bring forward.

6. Kevin Jestice, Principal in Information Technology & Security:

For me, inclusion is about everyone being comfortable bringing their whole self to work and fostering an environment that promotes and appreciates differences. Everyone is unique and has real value to add in this world. Being inclusive is about appreciating that value and ensuring people are comfortable being themselves so they can achieve their full potential. The greater the diversity of backgrounds and ideas we bring to a challenge, the more creative and better the outcome.

7. Manuel Calero, Principal in Retail:

I came to this country and enrolled in school having no understanding of the English language, not knowing a single person, and generally did not have a clue about how the school systems worked. Almost every single teacher I had, in spite of having nothing in common with me, went out of their way to get to know and guide me. Simply accepting me as just another student would have been okay, but they didn’t see that as an option. It was almost as if I was a family member they were inclined to help. I am forever indebted to those teachers from decades ago who reached out to me, and who taught me the importance of caring about and taking an active interest in others. They lived inclusion, which they knew to be a verb not an attitude or passive concept. To this day, I do my best to follow in their footsteps by doing as they did for me here at Vanguard.

Are you ready to make it count this year? Search our opportunities.

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You got the job, now make a smooth transition

April 24, 2019/in Advice from crew, Training & education career, ends, help, job, know, leader, note, peer, plan, position, projects, projects and tasks, role, step, tasks, wait, wrap /by manjunath

You got the job, now make a smooth transition

Congrats, you got the job! After weeks of interviewing, prepping, and anticipating, the long wait is finally over. You’ve given notice at your current job, you’ve accepted your new job offer, and set a start date.

Now what?

Wrap up. Whether you disliked your old job or are just moving to a new opportunity, make sure to leave on good terms and help to wrap up loose ends. Make a plan with your leader on what you should tackle before you go and what needs to be deferred for your successor. A good task to complete before you go? Collect procedures, resources, projects, and tasks that can help new hires get a handle on their new position. A few examples: What meetings should they attend? What are all the projects and tasks they’re responsible for? How will they be measured?

Communicate. Let your direct manager take the lead on the plan, just make sure the right stakeholders are aware that you are exiting your role and when. Let everyone know your goals for your remaining time in job and indicate any contingency plans.

Manage expectations. On that note, accept that you simply cannot get to everything in two weeks. Some projects and tasks will not be completed and will have to wait for the next person to fill your role or a current peer to take them on. Do your best, but don’t overexert yourself. There’s a new challenge on the horizon!

Address the administrative stuff. Don’t forget the odds and ends like turning in keys, cleaning out your desk, returning your laptop, or filling out paperwork. Contact your HR department to see if they have a checklist for those vacating a position or leaving the company.

Say goodbye. This is a little different from the communication piece because this step is less about setting timelines and more about saying farewell to your beloved co-workers. Want to take it a step further? Send an email or handwritten note to those who have influenced your career or made a difference in your life. Add them on LinkedIn to stay in touch.

As a final caution, avoid taking your last two weeks as a vacation. Chances are, you’ll just be hurting a valued peer or damaging your own reputation. And you never know when you’ll encounter a former colleague or leader in the future.

Stay tuned for our blog on Kicking off your new role.

Curious about our career opportunities? We’ve got you covered.

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Kicking off my Vanguard career in Client Services

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Preparing for a Vanguard interview – Be a STAR

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A conversation with Chief Information Officer, John Marcante

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Family comes first

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Bridging the gap between college and your career

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