We asked 7 leaders from across Vanguard, “Why did you join Vanguard?”

Here’s what they had to say:

1. Christina Selby, Principal in Finance:

Our mission really resonated with me, and brings us all together to focus on what is best for our clients and crew.  It’s also an exciting time to be part of the company as we continue to grow and look at how we can continue to improve ourselves to serve our clients better. There are lots of opportunities to continue to learn and many options for a long term career here.

2. Steve Holman, Principal in Institutional Sales:

I joined Vanguard because I loved the people, culture, and the values and integrity of the firm; I felt I was going to get the support I needed to grow and develop as a professional; and I wanted to be part of an organization that was truly doing good for others.

3. Joe Davis, Global Chief Economist and Principal:

The mission, the culture and the humility of the senior leaders I’ve met, struck me as unique versus the other investment firms I had interviewed with.

4. Lisha Davis, Head of the Innovation Studio:

To work for the good guys in a challenging industry, to develop strong leadership skills, to be challenged and stretched in lots of areas and roles.

5. Kevin Jestice, Principal in Information Technology & Security:

I knew Vanguard well from interactions through my prior employer and held the firm in incredibly high regard. Two months before my first employment conversation I visited Vanguard’s Malvern, PA, campus. When I returned home, I shared with my wife that if I ever wanted to look for a new job, Vanguard would be at the top of my list. I told her that Vanguard’s client first mindset was pervasive and that I really admired their approach to leadership. Two months later a recruiter called and I was all in. It was honestly one of the best decisions of my life (after, of course, marrying my wife and having our family!).

6. Manuel Calero, Principal in Retail:

A friend of mine worked at Vanguard and suggested I look into this company with a unique ownership structure. I did my research and learned about how Vanguard is owned by the Vanguard funds, and in turn, the funds are owned by shareholders of those funds. Though straight forward, it took me some time to realize the significance of that ownership structure on every action taken and decision made by the company—and it’s crew. When I finally understood that because of that ownership structure, Vanguard would never have to trade off doing the right thing for its shareholders, I knew I had to be a part of the Vanguard family.

7. Jodi Miller, Principal in Retail:

1) The mission – the dual focus on clients and crew 2) The culture and crew. I find the crew genuinely kind, caring, values-based, intelligent and hard-working! 3) Transformation – we are doing really exciting things internally, for example, in our Retail Investor Group, that will ultimately help us better serve our clients and crew!

Are you ready to make it count this year? Search our opportunities.

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“The last two years have been intense. I had a baby, I started business school, I moved from New York City to Pennsylvania to start a new job at Vanguard. But when I think about it, I’m really happy. This has been the best career move and the way Vanguard supports its crew members to balance work and life has been amazing.”

Hear from Amrita T. as she shares her Vanguard story.

We sat down with seven leaders from across the organization to learn more about what sparks the strong sense of pride they feel in working for Vanguard. In this blog, you’ll hear directly from these individuals as they discuss how our client-first mentality and inclusive culture have shaped their professional experiences.

1. Christina Selby, Principal in Finance:

One thing I love about Vanguard is that everyone’s voices are being heard and taken into account as we make decisions and set strategy for the business. We want everyone to feel comfortable engaging, debating, and being an active member of our team.  The best thoughts come from a diverse team!

2. Steve Holman, Principal in Institutional Sales:

I truly believe that everyone at Vanguard is motivated to do what is best for our shareholders at all times, and we’ve had an incredibly beneficial impact to our investors and the marketplace overall. We’ve proved you can do the right thing and be very successful.

3. Joe Davis, Global Chief Economist and Principal:

I am proud of our mission – that we strive and exist to help investors with their long-term goals. Our culture and firm are aligned singularly to that mission. Not many firms around the world can say that.

4. Lisha Davis, Head of the Innovation Studio:

Vanguard is filled with kind people who are committed and share a common goal; our brand that’s growing to include things like innovation.

5. Kevin Jestice, Principal in Information Technology & Security:

For me, inclusion at Vanguard is about everyone being comfortable bringing their whole self to work and fostering an environment that promotes and appreciates differences. Everyone is unique and has real value to add in this world. Being inclusive is about appreciating that value and ensuring people are comfortable being themselves so they can achieve their full potential. The greater the diversity of backgrounds and ideas we bring to a challenge, the more creative and better the outcome.

6. Manuel Calero, Principal in Retail:

I came to this country and enrolled in school speaking no English, not knowing a single person, and generally didn’t have a clue about how the school systems worked. Almost every single teacher I had went out of their way to get to know me and guide me. Simply accepting me as just another student would have been ok, but they didn’t see that as an option. It was almost as if I was a family member they just had to help. I am forever indebted to those teachers from decades ago who reached out to me, and who taught me the importance of caring about and taking an active interest in others. They lived inclusion, which they knew to be a verb not an attitude or passive concept. To this day, I do my best to follow in their footsteps and set a similar example at Vanguard by doing as they did for me.

7. Jodi Miller, Principal in Retail:

Vanguard’s mission – always doing the right thing for our investors is at the core of everything we do.

Stay tuned to hear more from these leaders in the coming weeks.

Are you ready to make it count this year? Search our opportunities.

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When I started out on my own after college, like so many people I furnished my apartment with items passed down from family members—drinking glasses from my grandmother, dishes from my aunt, lamps from my parents, and a well-used sofa from my older brother. It was a great new adventure as I had my own place and I was now a “wise, all knowing adult.” One day some friends visited and laughed at the lamps. I knew the lamps were older, but they were still cool-looking and in good shape. But my friends were actually joking about the plastic wrap that was on the lamp shades. You know what I am talking about—that protective plastic covering that is on lamps in the store when purchased (and that remained on those lamps all those years). I was perplexed and thought, “EVERYONE has the original plastic wrap on their lamps. At least everyone from where I grew up left the plastic on. What’s wrong with these friends for thinking this was odd?” It was eye opening for me that, in fact, not everyone leaves the plastic wrap on lamp shades. Who knew?!?

I look back on this story with humor and great pride. Those covered lamp shades linked to the history of the people where I grew up in central New York State. The area had been settled by European immigrants who came to the United States to establish a better life for themselves and for their children. They worked hard to make it in the U.S. and experienced the Great Depression. Their past financial struggles gave them an appreciation for preserving and protecting their assets. Those lamp shades were a reflection of the culture and the values of my upbringing.

We all have our unique ways of doing things based on who we are and our previous experiences. Sometimes we may feel that our approach is similar to everyone else, and other times we may feel like the outsider, not fully understanding the norms of the group we are in. The opportunity for this variety of feelings is even more likely at work where we have the incredible opportunity to be around colleagues who come from various backgrounds and experiences. It’s the intertwining and interaction of all of us and all of our backgrounds that help create a diverse and inclusive environment.

For me a key element of inclusion is simply having a conversation and getting to know more about others, and being open to understanding and appreciating different approaches. I ask questions and try to get to know others and their story. I may not always fully understand or even agree, but I always walk away with a better appreciation. And, most often, I find I have more in common with other people than I could have imagined. In times I have felt like the outsider, I have always appreciated when someone took the time to welcome me, get know more about me, or seek my opinion. It was through these actions of others that I felt a greater sense of belonging and comradery.

So, the next time you run into someone with “plastic wrap on their lamp shade,” be curious. Strike up a conversation, and seek to know more about them. If you are like me, you will be amazed by what you learn.

-Ken O. (The Vanguard Group, Diversity and Inclusion, PA)

Whenever people asked me what I wanted to be when I grew up, my response was always, “I want to help people live a better life.” I had grown up as a competitive dancer, and was very accident prone, which meant I spent a lot of time in physical therapy. I would watch the therapists make such strides in people’s ability to move and began to think that is what I want to be–and ultimately led to obtaining my degree in kinesiology. So how in the world did I end up in finance?

My road to Vanguard began right after college graduation, when I was having an internal battle on what I wanted to do now that I was in the “real world.” I had told myself for some time that the only way I could help people live a better life was by becoming a professional in the medical field. But a friend proved that notion wrong when they introduced me to Vanguard. To say I was hesitant to join the finance industry is an understatement. Much of my college education was focused on classes like organic chemistry and biomechanics. But my friend assured me that my passion to help people live a better life directly aligned with Vanguard’s mission. With his support along with my family, I took a giant leap of faith, and I couldn’t be happier that I did.

Curious about our Client Services career opportunities? Start here

After my first week, I began to feel a sense of calmness and knew that a life-long career with Vanguard was in my future—and then came the licensing program. I had done a bit of studying prior to starting but I had no idea how big of a milestone obtaining my Series 7 and 63 securities licenses was. The nerves quickly came back as I began rereading the 600+ page book, where many of the terms seemed like another language. While there were many moments where I questioned if I could do it, I was always met with support from my leader, coaches, trainers, and peers. I couldn’t believe that I had only been a part of Vanguard for a few weeks, and so many people were invested in my success.

Fast forward 5 years later, I am now responsible for onboarding new hires into the Retail division of Vanguard, which you could say has brought my experience full circle. As an onboarding leader I get the opportunity to be the face of Vanguard for so many new crew–helping them acclimate to our culture and supporting them through licensing and training. I am their first point of contact, starting from the day they accept their offer and also act as a resource as they prepare for their first day at Vanguard. One of my favorite aspects of my job is getting to meet my crew at the end of their first day on campus. The buildup of excitement over the months finally becomes reality and I am able to spend some time answering questions and sharing insight that can help calm their nerves— something I can certainly relate to. I then get to spend the next few months guiding them through the licensing program where I meet with my crew daily to check in on their progress, recommend study strategies, and celebrate their successes. I always tell my crew that we will be going on a journey together, and while everyone is different, they can rest easy knowing that I will do everything in my power to support them through it. I appreciate that I can use my own experiences to relate to what my crew are going through and can be their cheerleader during the ups and a shoulder to lean on for any downs.

One of the most memorable experiences I have as an onboarding leader is when my first class had their final celebration to launch into their role. This means that their time with me in licensing and training is over and they get to officially begin supporting our clients. I had spent weeks preparing what I wanted to express to them and when I got up in front of the class (tears and all) all I could do was thank them for the journey they had taken me on It’s always a bittersweet day for me as I get to witness crew moving on to their next chapter within their careers, but I am always so thankful to be a part of it.

To say I love my job is an understatement… I get to be by my crew’s side as they face these exciting challenges, learn and grow in the industry, and eventually embark on a new path as they launch into their job.

-Annsley R.

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We sat down with five Vanguard recruiters to hear how they coach candidates through the interview process. In this blog, we share 12 ways that experienced professionals can prepare for a Vanguard interview – whether in person or over the phone.

Click to learn more about each recruiter and view their LinkedIn profile

1. What questions can applicants expect to get?

One of the most common questions you’ll hear is “tell me about yourself.” This one is tough to answer because it’s so open ended. We recommend keeping your answer to 3-5 minutes, share a couple of your strengths, what you’re working on, and what you’re learning. Practice it until you’ve got it down. It’s important to be able to demonstrate what has prompted your interest in this role. Why did you choose to apply at Vanguard? What attracted you to this position?

Teamwork is also huge at Vanguard, so expect questions around a time you worked well with a team, how you collaborate effectively, and how you motivate others and drive collaboration. Remember the key is what you did, not what the team did. If you answer every question with, “we did…” it’s tough to identify your individual impact.

2. What are the best ways for someone to prepare for those questions?

We have lots of websites and resources that will help you learn more about our company. You can check out about.vanguard.com or look at our pages on The Muse or LinkedIn. A really easy way is to watch our YouTube videos.

For teamwork-based questions, think about your specific strengths in group settings – do you offer insightful knowledge? Do you ask probing questions or challenge the team’s thinking? If you haven’t had team-based projects in the past, consider all the ways you interact with co-workers. Perhaps you encouraged someone’s idea in a team meeting. Maybe you created a tip sheet for peers when your office technology changed.

I always tell candidates to have a few situational examples ready. The most common being “Talk about a time when you had a problem/situation, what you did you do to identify and solve that problem/situation, and what was the outcome?” I think every hiring manager asks this question in some way, shape, or form. Make sure to carefully read through the job description and relate your answers to the responsibilities of the role you’re interviewing for.

Overall, consider–what are the positive results of your contributions?

3. We all know interviewing is tough, what are some insider tips you can share?

Sometimes when recruiters are quiet, the candidate may think they’re not doing well. Don’t mistake silence as disinterest and remember that your recruiter is taking notes and digesting what you’re saying.

If we ask you to give us an example of something to demonstrate your skills, know that your answers don’t have to be about a time you saved the day. It can be as simple as clearing up a miscommunication, coaching a colleague, or making a tough decision.

It’s also helpful to know that the recruiting process is much more than just the interview—it takes time behind the scenes. We may have to interview a large number of people, then we’re having conversations with hiring managers, and perhaps doing a second round of interviews. Timelines aren’t the same for every position either – some take just a few weeks, while others may take a few months. So don’t worry too much if you don’t hear anything right away.

4. What are some common slip-ups that prevent candidates from moving on?

When you answer a question, don’t add clarifiers like, “I don’t think this is a great answer,” or “This probably isn’t what you’re looking for.” Confidence is important, so don’t play down your experience.

A real deal breaker is unprofessional behavior – cursing, being impolite to the receptionist, or complaining about our security measures. And remember that an interview is a professional interaction, so be careful of using heavy slang or sloppy body language.

Showcase your talent in humble language. Although it’s probably just nerves, sometimes candidates will interrupt a lot or talk over the recruiter. That can give the impression that you don’t communicate well or aren’t courteous.

5. Is it OK for candidates to apply to multiple roles?

If the roles make sense for your skills and background, absolutely. We understand people may feel they are qualified for multiple positions, and really want to work here. Just make sure to keep organized and aware of each job you applied to by making a list of the titles and a few notes about the roles. This will help you prepare to speak about any role when a recruiter calls you.

You can also log into your talent account if you need details of the jobs. We do find it a bit concerning when we call someone for a phone screen and they can’t remember which positions they’ve applied to. During the phone screen, disclose if you’re already speaking with a leader or recruiter at Vanguard.

6. Is it frowned upon for candidates to apply to both leadership and individual contributor roles?

Not necessarily, but the things that make you stand out for each of those roles will differ. In the leadership space, we’re looking for people who are passionate about coaching and developing others, supporting their team, and helping direct reports move up. Leadership at Vanguard is about serving others. Individual contributors are still collaborative team players, but they also prove that they can make an impact independently.

7. Why do you ask about salary?

It’s really just to ensure we’re on the same page and able to match your expectations. Don’t feel you have to share your salary history, just give us a range that would work for you.

8. What advice would you give to someone who thought they did well, but then received a decline letter?

It’s one of the toughest parts of our job to have to decline someone who is really smart and talented. Certainly it can mean that you don’t have the experience or skills we’re looking for, but there are occasions when we have to decline someone awesome for another reason. In those cases, there was someone just slightly more qualified.

Do some self-reflection: do you still feel Vanguard is the place for you? If you think you met the qualifications, we would encourage you to apply again for another similar role. But still take the time to practice the interview and consider how you can make an even better impression.

9. We hear a lot about cultural fit. What does that look like at Vanguard?

First and foremost, you should believe in doing what’s right for our clients. That’s our mission  and it runs deep in our culture.

At Vanguard, you’ll fit right in if you are resilient and encouraging, you can demonstrate that you’re a team player and collaborate well, and you are open to feedback and like to learn. We also want people who have grit and can dig in when things get ambiguous. It’s key that you believe in–and contribute to–an inclusive environment.

10. What if the candidate realizes at some point during the process that they’re no longer interested in the role?

There’s nothing wrong with acknowledging that the role’s not a fit during the phone screen. Just the other day I had someone share that after our conversation, the role sounded more senior and he didn’t feel prepared for that level. That’s OK to say – we appreciate the candor.

11. In most cases, there will be a phone screen and in-person interview. How should candidates prepare for each?

Remember that a phone interview is a conversation, so be aware of the volume of what you share to allow the interviewer to ask follow-up questions. Be open for coaching and constructive feedback. The phone screen is just the first level, so bring your “A” game during the entire process.

Before you get to the on-campus interview, ask the recruiter what to expect during the next round, specifically the kinds of questions you should be ready to answer. Come prepared to discuss examples of your work experience and be ready to answer behavior based, or STAR formatted, questions. Review your interviewers’ profiles on LinkedIn to learn more about their background and understand more about the role prior to coming on-campus. And it may seem obvious, but arrive on time or call if you’re going to be late, dress professionally, silence your phone, and bring a pen and paper.

Feel comfortable working with the recruiter on what you’ll need to prepare for the in-person interview. I think it’s one of the most important aspects of our job as recruiters.

12. Any final advice?

Write down questions that you would like to ask the interviewer. Keep in mind that the interview starts the moment you enter the building and doesn’t end until you leave. Recruiters want to set up candidates for a successful interview so embrace the relationship and ask questions!

Most of all, take a deep breath and try to relax. Be confident and be yourself. We want you to do well!

More careers blogs you may have missed

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I come from a service-oriented family. From teachers and nurses to law enforcement and the military, my parents, grandparents, siblings, and even in-laws have all fields covered. So you can imagine how much of an oddball I was when I decided to pursue a career in finance after really enjoying my business classes in college. I had a personal dilemma of feeling like I needed to choose a career path that either put me or put others first. I graduated college in the midst of the global financial crisis, during which the reputation for most firms in the industry was at an all-time low. I pictured my future self sitting at a family dinner and talking about my day working with investments, and then hearing about family members saving lives or risking theirs for complete strangers. Talk about humbling.

Doing well while doing good

In researching companies with whom I wanted to work, Vanguard rose to the top after I spoke with a few crew members through mutual college friends. The biggest thing that struck me was the way they spoke about helping investors, genuinely putting others first, and the client and community-centered culture. I had a flashback to interviewing for another financial services firm where I was asked how many wealthy people I knew so that I could begin selling them products (Answer: Not many, and no thank you). At Vanguard, there seemed to be an opportunity to mix both ‘doing well’ in building a great career and ‘doing good’ for others through service.

My ‘day job’: Serving our clients

Fast forward eight years and Vanguard has given me the opportunity to help serve in both my ‘day’ and ‘night’ jobs. In my ‘day job’, I lead a team of investment analysts in our Personal Advisor Services group, where my team is responsible for building out the methodology used to construct and manage our clients’ portfolios. Each day, we work to solve complex issues that will ultimately impact our clients’ ability to reach their financial goals. Knowing what is riding on our success is a terrific motivating factor and our entire team is focused on the collective goal of doing the right thing for our clients.

I also get to see Vanguard’s financial advisors helping clients that need it most: those that don’t have the time, willingness, or ability to manage their money. I get to hear real stories about our crew making a difference in people’s lives by helping them achieve a goal or giving them peace of mind in volatile markets.

Interested in our Advice career opportunities? Start your search here.

My ‘night job’: Serving the community

In my ‘night job’, I am a member of the leadership team for My Classroom Economy, a completely free financial literacy program that enables educators to teach children financial responsibility. The program was developed by an incredible group of volunteers, many of whom were educators prior to working at Vanguard, and has reached over 800,000 students. I lead a team focused on building partnerships at the state and federal level, and pushing for district, county, and state-wide adoption of financial responsibility programs. Our ultimate goal is to ensure children receive the basic financial responsibility education they need, as having this skill has been proven to play such an important role in their lives.

Earlier this year, two peers and I went to Washington D.C. to meet with staff members in the Treasury Department, House, and Senate, in an effort to promote the importance of teaching financial literacy at an early age. We were frequently asked how much the program costs and, after saying it is 100% free, are asked “What’s in it for Vanguard, then?” The truth is that the program is powered completely by Vanguard volunteers, each and every one of us are driven to serve and make a positive difference in the community for no other reason than that it is the right thing to do.

If you’re currently seeking a job or choosing a career path, my advice would be don’t compromise on what is most important to you (your ‘non-negotiables’) and find a company you would be proud to represent. Doing this requires that you take the time to reflect on what you won’t compromise and do your due diligence to learn about the culture at prospective employers. My non-negotiables were working for an organization with a service mindset and for which there would be no conflict of interest between our success and our client’s success. I’m incredibly proud to represent Vanguard in both my ‘day’ and ‘night’ jobs, and I now have great stories to tell at the dinner table!

-Nick L.

It’s a new year, and for many that means new opportunities! If you’re ready to begin your job search or are already looking, these five blog posts can help set you up for success.

1. Tips and advice when interviewing for data & analytics jobs

Our very own data & analytics recruiter Brian Uff reveals what he looks for in candidates, tips for recent graduates, and ways you can prepare for your interview.

2. What NOT to ask a recruiter

This careers blog gives some tips on how to bring your ‘A’ game to the interview by reviewing these questions to avoid asking the recruiter—and some great alternatives.

3. 8 tips from an IT recruiter on how to ace your interview

Are you an IT professional with an upcoming interview? Sharon H., a Vanguard IT recruiter, provides eight tips to ace your interview in this blog.

4. Debunking 5 common LinkedIn myths

Do you have a LinkedIn profile? If the answer is no, what’s holding you back? In this blog, we set the record straight and debunk five common myths about LinkedIn.

5. Preparing For A Vanguard interview – Be a STAR

At Vanguard, we almost always include behavioral questions in our interviews. Learn about answering these questions in the STAR format and nail your interview!

Make your career count—search our opportunities.

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