Each year on March 8 we celebrate International Women’s Day (IWD) to honor the achievements of women, in a variety of fields, throughout history and across nations. March also happens to be Women’s History Month in the United States.

In recognition of both International Women’s Day (IWD) and Women’s History Month, Vanguard’s Women’s Initiative for Leadership Success (WILS) hosted events and programs focusing on a bold theme: “Break the Bias.” The mission behind this year’s theme was to demystify and confront one major bias against women in corporate environments across all industries: the gap between women and men being perceived as strategic thinkers.

Through live speaker events, career progression programs, and company-wide discussions, crew engaged with each other across virtual platforms. Many also participated in a #BreakTheBias campaign by posting photos striking the IWD pose to show their commitment to calling out gender bias and stereotyping.

Lastly, WILS also took this opportunity to recognize and celebrate “women we admire” through a spotlight series. Take a moment to read the insights these crew members shared about their personal career experiences in being strategic thinkers and best practices for breaking gender biases.

Nitu G.
Product Architect in Europe

Nitu opens up about the importance of building a collective vision: “As architects, a lot of our work requires shaping the longer-term strategic architecture vision. For me, formulating a strategic vision can only happen when you take the time to talk to stakeholders and subject matter experts, and take a genuine interest in understanding what they do, what our clients do, and the challenges they face. It’s important to keep focused on understanding the bigger picture and uncovering the core challenges so that you can then collaboratively and strategically figure out what needs to be achieved. Collaboration is the key to shaping your own thinking and that of others. I always remind myself that having strategic vision is meaningless unless it can be driven forward. The best way to do that is for everyone to be part of the same journey and build the vision together.”

Danielle C.
Co-head of PAS High Net Worth Advice and Advice Support Group

Offering guidance to those interested in strengthening their strategic thinking skillset, Danielle shares, “Strategic thinking comes down to how you approach making decisions and considering trade-offs. A few tips: 1. Start with growing your experience working with data. Then, determine how to use data to tell a compelling story. 2. Frameworks, like hypothesis trees, are helpful to tell a story and show how you came to a decision. Read books and articles on decision-making and hang onto memos and presentations on the subject, as you never know when they will come in handy. 3. Think about altitude, time, and scope. 4. Finally, verbalize your thought process. Don’t keep all that great strategic thinking locked up inside your head! Communicate clearly and transparently to your peers, directs, and leaders. This helps bring your stakeholders along.

Ayana P-B.
Head of Emerging Talent and Diversity Recruiting Strategy

Touching on this year’s IWD theme, Ayana shares, “The “break” in break the bias implies interruption. To interrupt patterns of behavior takes humility, courage, and an openness to both learn and teach. For women on a path to develop strategic thinking and break the bias, I’d encourage you to speak up and shine your light to the fullest! Show your expertise, share your knowledge, actively listen, and dynamically engage. You can and will make an impact and add tremendous value by being your authentic self, not questioning your seat at the table, and showing up prepared to lean in.”

Michelle L.
Senior Portfolio Manager in Vanguard’s Investment Management Group

When speaking about women in investment management, Michelle says, “It’s no secret that investment management has long been a male-dominated profession. The first bias we need to break is that women can have and build successful careers in the investment management industry. As a representative of WILS for Vanguard’s Investment Management Group, a strategic area we continue to focus on is our outreach to young women and girls on careers in investment management, as societal biases start very early. It’s empowering to help young women and girls see opportunity in investment management among their bright futures, particularly where bias or lack of role modeling may have chartered a different path for them.

Linda A.
Head of Financial Planning and Analysis and Corporate Accounting in Australia

For women looking to become stronger strategic thinkers, Linda encourages, “Be proactive. Understand the business strategy, understand the challenges faced by your leader, peers, and crew within the organization. Apply a risk culture mindset, collaborate with internal and external stakeholders to bring different perspectives and insights, and don’t be afraid to voice your ideas.”

Vanguard is opening a new office in the Dallas-Fort Worth (DFW) area in Texas. In alignment with the firm’s commitment to making advice more accessible and affordable for investors, the new location will be dedicated to supporting all aspects of its growing advice businesses. Recently, we spoke with some of the crew members at the new site and had a chance to ask them questions about what they are most excited about. In this installment of a three-part series, we hear from Luke H.

What makes Vanguard stand out in the financial services industry?
Vanguard’s investor-owned structure is something that always stood out to me. The driving force behind everything we do is our clients. How many companies are actively looking for ways to lower costs so they can give more back to their clients? We are truly fiduciaries for our clients; we put their interests at the forefront of all that we do.

What are you looking forward to most with Vanguard’s new footprint in Dallas?
Dallas and the surrounding areas are full of advisors and other professionals who share Vanguard’s mission statement, even if they have never heard ours. Most advisors get into the profession with the intention of taking a stand for all investors, to treat them fairly, and to give them the best chance for investment success. With Vanguard opening an office in Dallas, advisors will have the opportunity to align their ethics with their chosen career.

What skills and competencies make a financial advisor at Vanguard successful?
In my mind, a successful advisor must have empathy and strong communication skills. They should be able to put themselves in a client’s shoes and understand that their life, family, and finances are unique and important to them. Being able to communicate with a client in a way that creates trust is critical. There are clients who require assistance with budgeting and understanding how their decisions impact their financial futures. Some messages are difficult to deliver. Demonstrating empathy and proper communication will support clients in achieving their financial goals.

How will Vanguard support a financial advisor’s career growth?
One of my favorite things about Vanguard is that they truly care about their people and invest in our development. Before I was an advisor, Vanguard put me through a Certified Financial Planner™ program so I could obtain the credentials necessary to fulfill my dreams of becoming a financial advisor. I participated in the program with other Vanguard crew members, and I was given time that was helpful for me to master the materials and pass the required tests. Once I became an advisor, I was presented with the massive trove of resources that Vanguard prepares to ensure our advisors are educated on the latest changes and events in the industry. Vanguard also gives advisors access to third-party news publications to stay on the cutting edge. If that wasn’t enough, Vanguard also offers an academic assistance program to help you achieve goals like obtaining a Master’s degree or other formal education and certifications. Each week, advisors have dedicated time to spend on learning and growing. Vanguard doesn’t just talk about development, they give you the time, resources, and investment to do so.

More about Luke: With an undergraduate degree in Finance, Luke started his career at Vanguard in 2011 in Client Services. He held multiple roles before moving to the Personal Advisor Services (PAS) group as a financial advisor. In this position, he learned how to speak collaboratively about Vanguard’s methodology and assisted many clients with taking the necessary steps to help reach their financial goals. Luke has since transitioned to leadership, where he currently serves as an advisor manager. He has helped launch the Dallas site virtually but will be moving to Dallas before the campus opens its doors in 2022.

Are you interested in joining our team in Dallas, Texas? Check out our Advice opportunities today!

At Vanguard, a career in client services provides our crew with an opportunity to see and experience first-hand Vanguard’s unique business model, and how our clients are at the center of everything we do. For this blog, we sat down with crew who recently changed careers to join our Client Services and Operations group and asked them to share more about this personal decision as well as lessons learned and advice for job seekers who might be looking to make a similar move.

What was your former job, and what did you like about it?

For a decade, I was a bartender and server at a country club. From there, I spent four years as a teacher and then pivoted to working in finance, helping public school employees set up their retirement plans. The common thread across these experiences is my affinity for engaging with people on a personal level and providing a service or assistance. – Michael W.

I served as Director of Operations at a small national frozen yogurt franchise. I really enjoyed developing store managers, making operational decisions, and leading at a broader scale. After having spent the previous six years as a store manager at a multinational coffeehouse chain, I valued learning a new industry and new skills as part of a small business team. – Anne Marie C.

What led you to make a career change and pursue an opportunity at Vanguard?
My role as a financial advisor at my prior firm did not offer the type of structure and guidance that helps me thrive. Vanguard is a company that provides reasonable flexibility and solid support. – Michael W.

After about a year, I found myself burned out always being on-call and really longing for a deeper connection to mission and vision. As I started looking for a new opportunity, I really had not considered the financial industry. Once a recruiter reached out from Vanguard’s temporary work force, I did some research and knew that Vanguard was the place for me. I would discover my path once I got my foot in the door. – Anne Marie C.

Can you talk a little bit about what it was like for you to make this move?
Vanguard is my first experience working in an office, which brought its own challenges and opportunities. The first several weeks were spent in a classroom style training on campus, which helped that transition tremendously. – Michael W.

At first, it was overwhelming. I did not have a background in finance and had very little knowledge of investing outside of contributing to my employer sponsored 401(k). Learning a new industry and essentially starting my career over was a big step for me, but I knew in my heart it was the right decision. I’m grateful for the relationships I made early on in my department. They have remained a critical part of my success today. – Anne Marie C.

What are some of the transferrable skills and experiences you’ve carried over from your former job to your current role?
Clear communication with colleagues and time management have helped, along with a desire to help others. Although I am no longer providing financial advice, familiarity with the field has been beneficial. – Michael W.

The skills and experiences I gained in the service industry and prior leadership roles were easily transferrable. Client relationship management, problem solving, and people development were three critical skills that I was able to leverage right away. – Anne Marie C.

How have things changed for you since coming to Vanguard?
I’ve experienced camaraderie and a consistently encouraging environment in the professional workspace. On a more personal note, my role with Vanguard provides a structured schedule, and that affords me the ability to dedicate my time and attention to interests outside of working hours as well. – Michael W.

Professionally and personally, I have thrived. My incredible leaders have given me room to develop, while also seeing my outside business experience as an asset. Because of this, I’ve been able to take advantage of amazing career development opportunities, including leading new teams and programs for my department. I found a company that lives out my personal values and, although the change has caused me stress at times, I know that l am where I am supposed to be. Moreover, I have been able to leverage the industry knowledge I have gleaned at Vanguard to make better financial decisions for my family, which is priceless. – Anne Marie C.

What would you say to someone who is currently considering a career change?
I feel confident telling friends, family, and others that I work for Vanguard. Though my current role is not client-facing, my work positively impacts clients on a daily basis as I support our business operations. More tangibly, Vanguard takes steps to support crew by encouraging career growth and providing excellent benefits. – Michael W.

Don’t count yourself out of opportunities. Find the company you want to work for and start somewhere. You might find yourself surprised at what lies ahead. – Anne Marie C.

Interested in a career in Client Services? Check out our Client Relationship Associate opportunities today!

Many of our new crew members launch their careers in Client Services, as it provides them an opportunity to see and experience first-hand Vanguard’s unique business model, and how our clients are at the center of everything we do. We recently sat down with crew who have served in our Client Services and Operations group to learn more about what initially attracted them to Vanguard and what keeps them feeling fulfilled in their roles. In this final installment of a three-part series, we highlight the experience of Stella O.

When I was a young girl, I immigrated to the United States. My mom wanted to build a new and better life for herself. And though she was suddenly exposed to better economic opportunities, I watched as she struggled with managing her personal finances. This led me down a path of wanting to learn how to manage my money responsibly, and unlike her, I had the opportunity to study personal finance in high school and university.

Even with these advantages, I still didn’t know how to invest. After my formal education, I was simply trying to survive. I entered the workforce with student loans during the Great Recession of 2008. It wasn’t until 2013, when I became part of a dual income household with a full-time job, that I was finally able to pay off my debt and establish financial stability.

Eventually, there was enough cash in the bank that my husband and I started exploring ways to make it grow. That’s when I stumbled upon a blog that was geared toward investing for millennials. It explained the four percent rule, as well as how someone could save enough money, watch it grow through investment options, and find financial independence. This was my first experience learning about brokerage firms, and the blog specifically suggested Vanguard as their institution. This was all new to me, and even though I didn’t really know what I was doing, I opened my first account with Vanguard in 2018.

In 2020, my husband and I sold our home and began to consolidate our assets. We opened a joint brokerage account and signed up for Personal Advisor Services. At this point, I began to wonder how Vanguard was managing our money, so I decided to go straight to the source and applied to work here.

Even though I didn’t have a background in finance, Vanguard took a chance on me. While I studied for my licensing exams, they paid me a full-time salary with benefits, which showed me they valued my time.

I received training for each new role, was provided coaches and support throughout the process, and during the busiest time of year, the organization offered strong incentives.

Further, among four of my team leaders, three have been women. Vanguard is intentionally creating an inclusive and diverse atmosphere that has traditionally been dominated by men. I believe it is breaking barriers for everyday Americans just like me, by offering us a seat at the table.

Working at Vanguard has given me access to a world most people aren’t exposed to. It has given me access to a language in personal finance most people aren’t comfortable speaking, and this experience has built confidence and empowered me to help others.

Working in the financial industry has its challenges, but it can be rewarding to speak with clients and listen to their stories. Moreover, it has given me the opportunity to reflect on my own experiences, and I feel excited to provide our investors with information that will help guide them as they begin their own financial journeys.
— Stella O.

Interested in a career in Client Services? View our Client Relationship Associate opportunities today!

Want to hear from more crew? Please check out our first and second installments of this series.

A career change from ballet to finance doesn’t seem like a natural progression but it is in my experience. When I share my background with people, I’m often asked, “How did you end up at Vanguard?”. The truth is, after I stopped dancing, I had no idea what I wanted to do. The only thing I knew was I wanted to try something completely new and with a company that valued passion and hard work.

During a career fair at the University of Utah, I spoke with a recruiter who shared that Vanguard appreciates candidates with diverse backgrounds who are willing to take on fresh and challenging opportunities. Even though I was scared, I took a chance and passed along my resume. The rest is history.

In February, I will celebrate my six-year work anniversary with Vanguard and I couldn’t be more proud. This company has allowed me to develop myself professionally in ways I could have never imagined. For instance, I have served our clients on the front lines, taking calls and guiding them through investment decisions. Further, I led a team in our Client Care group and most recently, I joined the recruiting team in our Human Resources division. My position as a recruiter has truly brought me full circle, as I always hoped I would have the chance to serve in a role that is so integral in many people’s careers.

How ballet helped me in my professional career

Ballet taught me many things, but I have highlighted a few that have particularly helped me flourish:

• Resilience– In ballet, you hear the word “No” a lot. Maybe I didn’t nail my audition that day or get the part I wanted. Did I let it get to me? Sure, a little, but what really mattered to me was how I was going to move forward. I let each failure become motivation for me to get better. How can I practice harder, get stronger, make sure I’m always at my best? If I wasn’t learning, I wasn’t growing. The same has applied to my time at Vanguard. Sometimes I don’t get the promotion or perhaps a meeting didn’t go quite how I planned. Because of my background, I am always able to pick myself up and reflect. Asking for feedback is also key. Sometimes others observe something you don’t and it’s important to me to have the humility to ask so I can continually improve.
• Creativity– As a dancer and a lover of the arts, I have always had a creative mind. When I started at Vanguard, I was unsure how that would translate. It became very apparent early on that it would prove to be extremely helpful in my career. Since I didn’t have a traditional background, I asked different questions and saw things through a unique perspective. Every day in my role I’m asked to solve complex issues and I rely on my creative thinking to help come up with solutions.
• Discipline– As a dancer, and especially one that studied classical ballet, discipline is engrained in you. From the way you present yourself, to timeliness, and organization. Throughout my career that discipline has helped me to stay focused when I was studying for my licensing exams, remain patient while navigating my career path, and even stay organized when managing multiple competing priorities.

How I’ve used my story to help others

The most rewarding part of my role as a recruiter is connecting with people who are thinking about a career at Vanguard. I want every potential candidate to know that we value their unique background. I love being able to share my own experience with others in hopes that it might inspire them or give them the confidence to take a leap.

-Allison G.

Note: Photo courtesy of Nathan Sweet photography

The end of the year is often a time to reflect on all that’s been accomplished in the last twelve months. 2021 was another unique year and we pulled together the top five career stories for you. Whether it’s your first read or you’re revisiting a favorite, we hope you enjoy!

Vanguard’s enhanced Total Rewards package

Vanguard’s Total Rewards Package provides benefits for the unique needs of each of our crew members. Over the past year, it has become even more evident that these needs are ever-changing and different for each person. We continue to offer expanded benefits to fit various definitions of family and work-life balance, and aim to provide crew with the tools, resources, and programs they need to operate at their full potential – in both work and life.

Coming out- On repeat

On National Coming Out Day, Shawn H. opend up about how coming out is not a once and done experience—It’s ongoing.

How Vanguard supports long-term career growth

Vanguard supports the long-term career growth of our crew through an internal mobility process, as well as mentorships and upskilling resources. In this blog, Chelsea M. shares insights into our offerings as well as feedback from key stakeholders who have benefited from them.

Jun Oh’s perspective: Vanguard’s MBA Development Program

Recruiting for MBA students is an extremely competitive landscape. Decisions are based on prior work experience and role compatibility, geographic variances, industry preferences, total compensation, benefits, and more. So, what is it about Vanguard’s MBA Leadership Development Program that has both attracted and retained this high-potential talent? We took a deeper dive into this question and asked Vanguard crew members who participated in the MBA Leadership Development Program to recap their experience and share what initially attracted them to Vanguard and what keeps them feeling fulfilled in their roles. In this second installment of a three-part series, we highlight the experience of Jun Oh Y.

The call that changed it all

In this blog, Rebecca H. opens up about her journey to Vanguard and professional development opportunities she has received as a crew member.

Feeling inspired? Make your career count with Vanguard. Search our opportunities.

Sometimes the best career moves are also the scariest. That’s a lesson I’ve learned twice. My first job out of college was as a newspaper reporter and I loved it, at least at first. After a dozen years, I’d grown weary of deadlines and wary about the prospects for my industry. Luckily, Vanguard was hiring for writers in its marketing and communications department.

I knew Vanguard by reputation because I’d specialized in covering personal finance and investing. The firm’s clear-eyed, long-term approach seemed vastly better than the feverish mentality that prevailed during the late ‘90s dot-com bubble. As a reporter, I had a front-row seat to witness the wealth destruction caused by Wall Street performance chasing and lack of diversification when that bubble burst.

Fifteen years ago this December, I landed a job as a writer for Vanguard and felt fortunate to be part of the “crew.”

The scoop on switching careers

I also felt culture shock.

I’d moved away from what I had thought would be a lifelong profession and was now working for one of the world’s largest investment firms, something I had never envisioned. How would I fit in?

Discovering that there were many others at Vanguard who’d made similar transitions helped ease my worries. (Indeed, company founder John C. Bogle himself had done a short stint as a “cub” newspaper reporter.)

I chatted with a former veteran wire service reporter who assured me that it wouldn’t be too long before I, like him, viewed joining Vanguard to be one of the best career decisions I’d ever made. In such a supportive environment, it didn’t take long before my fears melted away. It was an exciting time because there was so much to learn. I threw myself into getting up to speed, taking night classes and reading Mr. Bogle’s numerous books.

The more I learned, the more I noticed a change in my interests. I’d joined Vanguard thinking I’d always be a writer and editor. But as time went on, what really grabbed my attention was investing and learning about ways to build and safeguard wealth. One of my colleagues had experienced a similar transformation and left his writing job to become a Certified Financial Planner ™ for Vanguard Personal Advisor Services. But to me, such a big change seemed too daunting. How could I pursue a second, second career at this point?

Me and Nate.

How Nate changed my point of view

And then life—as it often does—took an unexpected twist. In 2014, our son Nate was born and forever changed the way I look at everything. Nate has Down syndrome, and the first two years of his life were one health care crisis after another. He underwent open heart surgery at five weeks. Right around his first birthday, he was diagnosed with leukemia. Thanks to spectacular care by nurses and doctors in our community, Nate has made a full recovery and is now as healthy as any seven-year-old I know.

Of course, I was profoundly affected by this experience. Among other things, I had a new perspective on what qualified as scary and difficult. Making another career change no longer seemed undoable.

And becoming a financial advisor now had an additional appeal. I was especially passionate about the opportunity to help clients who have loved ones with disabilities meet their unique financial challenges. From my own experience, I know that providing for children or other relatives with disabilities is often a family’s biggest single financial concern.

So, for the second time in my life, I took the plunge into an entirely new career. Fortunately, one of the distinctive aspects of Vanguard’s culture is an openness to trying new paths. This is true at any stage, whether you’re a veteran like me or a relative newcomer. Although I had no experience as a financial advisor, I was welcomed into a Vanguard-sponsored program to prepare for the rigorous CFP® exam.

My son Nate.

A beginner all over again

Just like when I first joined Vanguard, I benefitted from tremendous support both in terms of formal training and informal coaching and encouragement from managers and colleagues.

Even with all the help, it wasn’t easy. I spent countless hours studying and had to contend with the stress of learning entirely new systems while adjusting to working directly with clients for the first time. Although I’d been with Vanguard for a long time, I was back to the uncomfortable feeling of being the “new kid” in school. If you’re contemplating a career change, don’t underestimate the challenges.

But don’t underestimate the payoff either. Today, I’m enjoying the fruits of my labors and feel more engaged in my work than I have in years. As a financial advisor, I can impact my clients’ lives for the better every day. And because I’m still relatively early on the journey, I feel like opportunities to keep learning are boundless.

It’s a time of year when many people reflect on what they’re thankful for. For me, it’s that I didn’t let fear stop me from going after a new career.

Lessons learned from two career switches

• Talk to your network. Before you make a leap, it’s vital that you speak to as many people in your prospective field as possible. You should also get advice from current trusted colleagues. Best of all, find someone who made the same transition you did. I got invaluable advice from a Vanguard writer who became a financial advisor.
• Value what you already know. The skills from your old job will translate in surprising ways into your new career. Asking good questions and taking impeccable notes is obviously key to success for newspaper reporters. It’s true for financial advisors, too.
• ‘Scaries’ will fade. Twice now I’ve been through the anxieties that go along with a career change. My experience also taught me the fears fade and the excitement builds. Better to experience temporary “Sunday Scaries” than lasting regret about not going after what you’d really like to do.

-Ted G.

Ted is a high net worth financial advisor for Vanguard Personal Advisor Services.

Certified Financial Planner Board of Standards Inc. owns the certification marks CFP®, CERTIFIED FINANCIAL PLANNER™, in the U.S., which it awards to individuals who successfully complete CFP Board’s initial and ongoing certification requirements.

Preparing for an interview can be nerve-wracking but don’t fret, we’re here to help. In this video, Vanguard recruiters Erika F., Hannah A., and Danielle M. share some of their tips to help you succeed in your virtual interview.

Click here to learn more about job opportunities at Vanguard.

Many of our new crew members launch their careers in Client Services, as it provides them an opportunity to see and experience first-hand Vanguard’s unique business model, and how our clients are at the center of everything we do. We recently sat down with crew who have served in our Client Services and Operations group to learn more about what initially attracted them to Vanguard and what keeps them feeling fulfilled in their roles. In this second installment of a three-part series, we highlight the experience of Courtney G.

Tell us about your voyage to Vanguard.

My journey to Vanguard started taking shape early on in my career. After graduating from Arizona State University with a bachelor’s degree in Journalism with an emphasis in Accounting, I held roles at both public and private sector firms. I learned to build and manage cash forecast models and to use the information to deliver on better money management tools and recommendations for successful business results. Although I was developing skills that would support continued career success, I did not feel fulfilled in my work. I wasn’t connecting with people and I wanted to use my knowledge to help others.

I took some time off to evaluate my career objectives and began looking for a better job fit. In my search, I came across Vanguard’s mission statement, “To take a stand for all investors … to treat them fairly … and to give them the best chance for investment success.” At the time, the investment industry was somewhat intimidating to me, but I wanted to learn more. I was quickly drawn to Vanguard’s culture and the meaning behind the company’s mission statement. In December, I will be celebrating five years with Vanguard! Not only have I continued to build my investment acumen through internships and by obtaining additional licenses and credentials, but most importantly, I am making a difference in investors’ lives. As my voyage continues, my passion grows, and I look forward to new opportunities to help others towards their goals of investment success.

Why did you choose to launch your career in Client Services?

The reason I chose to launch my career in Client Services is because it felt like the right space for me to have conversations with clients and talk about something we all think about… retirement! I don’t feel like I am much different from my clients who want to make sure they are saving enough for the future, investing in a way that makes sense, and navigating more complex areas once we’ve reached retirement.

What have been the most rewarding aspects of your role?

The most rewarding aspect of my role is sharing with my clients what makes Vanguard unique. The experience many investors have had before coming to Vanguard consists of focusing on returns and reacting to market volatility. What I’ve found satisfying is having that first conversation with a client about Vanguard’s time-tested methodology for investment success. Helping my client see that outside distractors are not where we focus our energy. Our focus is on our client’s financial goals, a balanced portfolio, keeping costs low, and the discipline to make decisions with confidence. I love sharing the holistic approach of creating a plan to live by so that you aren’t just “hoping” for success but “planning” for success.

Another aspect of my role that I find fulfilling is sharing with my clients that we don’t work on commission at Vanguard. I ensure they know that my fiduciary responsibility is to recommend options that are in their best interest.

How has Vanguard supported your professional development and career advancement?

Vanguard is a company that is goal oriented. From our investment methodology to the career development of crew members, setting goals is in our DNA. I remember just over a year ago, I declared my interest to move into a sales role. I wanted to cultivate relationships with my clients that would have a positive impact on their investment journey. However, I lacked the skillset to transition from a client service role into a sales position.

I discussed my interest in sales with my leader who encouraged me to apply to the “Accelerate to Sales and Advice Program,” which I affectionately refer to today as ASAP. What I loved about ASAP was the opportunity to join a cadre of like-minded peers across Vanguard’s domestic sites who shared a desire to enhance their sales acumen and learn about the Miller Heiman (MH) Framework from the ground up. Over the course of twenty-four weeks, we concentrated on four primary areas of MH: Open, Discover, Satisfy and Close. Here, we go beyond the numbers and graphs, and focus on why investing is important in our clients’ lives. As a sales specialist I earn the privilege to open deeper dialogue with investors and uncover their needs and their deeper needs. The deeper needs or the “Need behind the Need” (NBN) are discovery moments where the client begins to recognize, observe and see things differently. They can also be identified as “Positive Defining Moments” (PDMs) which create authentic connections and bring value to the client experience at Vanguard. This client immersed MH approach takes the focus off the seller and redirects it to the client, where it belongs. The conversations that manifest are impacting our clients’ lives and the way they invest.

The ASAP program was thoughtfully constructed and very rewarding for me. Upon successful completion of these four areas, I launched into a senior sales role that I love. It’s been an exciting journey and I’m humbled to be part of a company that values the development and advancement of their employees, which in turn, creates a better, positive client experience. Thanks to the ASAP program, I have found a deeper passion in my work that creates excitement in my role with every client experience.

Interested in a career in Client Services or Sales? Check out our opportunities today!

Please check out our first installment of this series to learn about Don’s experiences within Vanguard’s Client Services and Operations group.

Recruiting for MBA students is an extremely competitive landscape. Decisions are based on prior work experience and role compatibility, geographic variances, industry preferences, total compensation, benefits, and more. So, what is it about Vanguard’s MBA Leadership Development Program that has both attracted and retained this high-potential talent?

We took a deeper dive into this question and asked Vanguard crew members who participated in the MBA Leadership Development Program to recap their experience and share what initially attracted them to Vanguard and what keeps them feeling fulfilled in their roles. In this final installment of a three-part series, we highlight the experience of Antonia S.

What was the biggest thing that drew you to Vanguard as you were seeking full-time opportunities?

Company culture and development opportunities are two very important attributes of a post-MBA employer. While recruiting in business school, I was determined to work at a company where employees felt like they were being cared for and actively being developed into their best selves. After 7-8 pre-Super Day information interviews, it was clear that these were genuinely the top reasons crew and leaders not only came to Vanguard, but also why they stay.

Vanguard’s MBA Leadership Development Program is rotational in nature, and also unique in that they solicit the business to understand where the needs are for MBA talent. So one experience can be different from another. What teams were you able to support during your 15 month rotation?

My first rotation in the MBA Leadership Development Program was in Organizational Consulting Services, followed by a rotation in Enterprise Advice, and then our Retail Investor Group. I launched on the Enterprise New Ways of Working team.

What were some roles/responsibilities that your day-to-day consisted of?

In my first rotation, I served as Organizational Effectiveness Consultant on our Organization Consulting Services team. During this rotation, I had a bird’s eye view of what was going on across all 11 of our divisions from an organizational strategy and design perspective. As a result, I had the opportunity to influence organization strategy, design, in-take processes, and training in change management.

Next, I served as an Advice Strategist on our Enterprise Advice – FAS Use Case team in my second rotation. It was in this rotation that I really accelerated my overall investment management acumen, specifically in the financial planning space. Additionally, it was there that I was introduced to the methodology of New Ways of Working. This rotation was also a stretch opportunity for me as I was the only woman of color on my team, did not have extensive technology experience, and the team was headquartered away from Malvern’s main campus.

In my final rotation, I served as a Business Project Manager on our Retail Investor Group’s Blueprint Transformation team. This rotation was unique because the entire team was working from each of our US offices. Consequently, I spent the majority of my time working remotely with crew from our domestic sites implementing strategies around New Ways of Working.

What was the most significant project you worked on?

As I launched into our Project Management Office team for Enterprise New Ways of Working, we were evaluating a new vendor that would provide a tool that gives the enterprise easier access to team intelligence and information. I was able to take this initiative through all phases: research, pilot, testing, and ultimately deploying it into all divisions. I remember how rewarding it felt when the feedback came in from our testing phase, and crew were really enjoying using it. This was an enterprise-wide shift, so to leave an imprint at that scale will always be something I remember.

What was the most impactful takeaway from the rotational program?

Relationship management. This was crucial to understand and build expertise in. Honing my relationship management skills allowed me to get my job done more efficiently, whether I was responsible for building a team, getting a message across to the enterprise, or just checking in with someone. It has allowed for continuous, open, and honest feedback throughout my career at Vanguard, and it has given me access to having a seat at the table to make decisions.

What was the biggest challenge you faced?

For me, it was tackling the infamous ‘imposter syndrome.’ As a career switcher entering into a rotation program, I was truly excited by all of the opportunities I could take part in, so much that I always selected roles that were completely new to me with the hope of developing new skills and experiences. With the steep learning curves that come with each new rotation, you can imagine the frequency and intensity of self-doubt that hit every time. Fortunately, between and post each rotation, participants are given ample time to reflect and engage with their managers and mentors. It was through these intentional engagements that I was able to better recognize and track my personal progress. Additionally, it did not hurt to have great peers and mentors who were also intentional in providing meaningful feedback on my progress and strengths.

What is keeping you fulfilled in your current role at Vanguard?

The Man in the Mirror effect – based on the famous song, which essentially says: If you want the world to be different, if you want it to be a better place, the change needs to start with you—the person in the mirror. In this case, Vanguard is the man/person/organization in the mirror right now. We have been making great strides to change pertinent aspects of our businesses, products, services and culture to continue taking a stand for all investors, giving them the best chance for investment success and doing it in the most inclusive way possible.

One of my most recent memorable experiences was during our company-wide ‘real talk’ sessions hosted by the Vanguard Black Professional Network (VBPN) this past year. Our real talk sessions included topics ranging from social justice reform to white fragility to micro-aggressions in the workplace. In my entire 10+ year professional career, I had never had the opportunity to take part in such triggering, yet vulnerable conversations as these at work. VBPN provided safe and productive environments for members of the Vanguard community to talk about race, social economic status, family background and mental health, all during one of the most traumatic periods of our country’s history. Importantly, these conversations have not stopped there—they have effectively transcended managerial, team, department, and divisional level conversations. Just this past February, our Chief Investment Officer, Greg Davis, emphasized a need for the entire investment management community to do the work required to make our industry a safer and more inclusive environment for everyone. From the most junior crew to the c-suite, it is clear that, while we have a ways to go, Vanguard is making an intentional effort to make this industry a more inclusive place. As a Black woman and leader at Vanguard, this is something that I truly value.

What is one piece of advice that you would give to someone considering joining either our MBA internship or full-time rotational program?

Do the personal reflection work to truly understand the following question: Why Vanguard? Don’t limit your reflection to what you can give or get out of the rotation program, but focus on the impact you can have near and far, local and globally, at an organization such as Vanguard. Think about the community and environments you thrive in most. As a participant in our Leadership Development Rotation Program, you will have access to various people and resources to help you shape and chart the next course in your professional journey.

If you are interested in learning more or applying to our MBA Leadership Development – Internship opportunities, please visit our MBA page.

Please check out our first and second installments of this series to learn about Chantee’s and Jun Oh’s experiences with Vanguard’s MBA Internship Program.