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My career in Personal Advisor Services

January 13, 2021/in Day in the Life, Our mission /by kkilgarriff

My career in Personal Advisor Services

As I reflect on what drew me to Vanguard years ago, I think about how truly lucky I am to have found this organization. I came to Vanguard because I knew I wanted to work for a company that took a stand for every person, placed clients at the forefront of every decision, and provided an environment where I felt empowered to bring my authentic self to work.

I grew up in a single-parent household for much of my childhood. It was during those years that life quickly taught me how important it is to have a trusted financial guide regardless of where you fall on the wealth spectrum. As I entered my teenage years, I was fortunate enough to begin learning and understanding some basic financial concepts such as budgeting and savings. I remember reflecting during that time and realizing that if I applied these concepts sooner rather than later I could help change the trajectory of my family for generations to come. That’s when I knew that I wanted to focus my career and passion on helping people in every stage of life achieve financial peace.

I joined Vanguard upon my college graduation. I started on my path towards becoming a financial advisor in Personal Advisor Services (PAS) early on in my career journey, and I remember connecting with several female financial advisor mentors. What I quickly realized is that Vanguard is made up of a community of kind, collaborative, and humble human beings that genuinely want the best for you and others. They were instrumental in building my confidence to share my voice at the table and helped me overcome my test anxiety to successfully pass licensing and certification exams. I can honestly say that if it were not for the mentorship and development programs Vanguard sponsored, I would not have been successful in my goal of becoming a financial advisor and eventually a leader in Personal Advisor Services.

While working in PAS, I have never felt more connected to the Vanguard mission. Each day we work to help clients, to mentor others, and to develop ourselves. I am fortunate enough to see my peers supporting one another through new challenges, and I’m continuously encouraged to think outside of the box and learn skills that push me beyond my comfort level. I see these core principles demonstrated every day when I watch my team of advisors work tirelessly to assist clients. We take a stand for everyone, whether it’s the new family planning for a multitude of goals, the retiree nervous about leaving the workforce, or even the single parent with a story similar to my own upbringing.

Vanguard has been my home where I’ve grown personally and professionally for the past 5 years. I’ve been supported and encouraged as I came out to my family and eventually married my wife, as I worked to obtain the CFP ® designation, and as I continually challenge myself to develop new skills. While this has been a rewarding 5 years, I’m incredibly excited for the possibilities the future holds and what the next 10, 15 and even 20 years will bring.

– Ashley M.

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The winding path to an analytics career

October 14, 2020/in Day in the Life able to draw, analyst, analytics, career, company, data, data analyst, data analytics, decisions, engineering, financial, help, help our clients, looking, looking at data, new tools, people, work, work with a group, world /by jortega

The winding path to an analytics career

Fifteen years ago, I switched from a career in engineering to enter the world of business analytics. Luckily for me, despite a few hiccups during the first-year transition, analytics as a discipline was growing rapidly, and there were many critical skills that I could bring with me to solve countless problems facing businesses. There were some obvious advantages that this new career path in data analytics offered over engineering. First, the number of companies and job openings in the engineering world was limited and concentrated in a few tech hot spots in the country, whereas it seemed as if every company was going to have a need for an analytics department. Secondly, and more importantly, it seemed as if the number and types of challenges that businesses faced that could be addressed and solved by looking at data was going to be a lot more fun and keep me much more interested and engaged in my job than I could hope.

Interestingly, when I made the switch to analytics, I had always envisioned myself working in the financial services industry. It was easy to see the data they were working with, and compared to what I was doing in engineering, looking at financial data seemed like a natural next step. Little did I know that I was actually going to be drawn into the human side of analytics, and rather than looking at data capturing prices, I’d be looking at how people made decisions and evaluated financial decisions. My first job in analytics took me to a firm that used behavioral finance, A/B testing and terabits of data to make decisions on how to optimally extend credit terms to customers. My next destination took me to a marketing agency that used data to evaluate how people selected health care and insurance plans. Without knowing it, I had managed to get pulled into the world of marketing. I still had to think like an analyst, and use my training as a scientist, but I also wound up realizing that to be a complete data analyst, one had to be more of a Renaissance man, and be able to draw upon multiple disciplines to be really successful in this space.

During my time at Vanguard, I’ve switched from the role as a data analyst, to an analytics manager, back to an analyst again. Recently I moved to our Institutional Investor Group to be a data analyst, helping redesign the website for our retirement plan participants. Part of the reason I stepped down as a manager was because I saw the rapid changes occurring in our field, and had the chance to work with a group of data analysts who got to work with some great new tools. I had the privilege to work with a group of talented young analysts, who all demonstrated the critical growth mindset, and I saw them all develop so quickly into amazing contributors who really unlocked their potential. It reminded me why I chose to go into analytics in the first place – the new challenges, the need to continuously learn new tools, new problems to solve, and new people to work with.

Constantly learning and growing should be part of any successful data analyst’s career development. It took me 20 years to find a career and a company that has made me truly satisfied in my work, but Vanguard has been the perfect place for me to call home the past eight years. A company with a supportive culture that values development, that also has a growing need for using data to improve decision making – that’s what I had been searching for from the beginning! There’s nothing more rewarding in a career than actually being able to draw upon your skills and experience to help people make smarter decisions to help our clients. I couldn’t be happier that I wound up at Vanguard, getting the chance to do what I’m best at, to help make our company do what it does best – help our clients achieve financial success.

– Jeff W.

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Solving problems and innovating through data science

September 16, 2020/in Advice from crew, Career opportunities, Day in the Life artificial intelligence, artificial intelligence and data, artificial intelligence and data science, artificial intelligence and machine, artificial intelligence and machine learning, captured in 2018, data, data science, intelligence and data, intelligence and data science, intelligence and machine, intelligence and machine learning, machine learning, people all over the world, photo captured in 2018, reach their financial, street firms, vanguard, wall street, wall street firms /by mfield

Solving problems and innovating through data science

I graduated from Stevens Institute of Technology in 2002 with a Computer Engineering degree. The Institute was very close to Wall Street, and upon graduation, many of my classmates received offers from top Wall Street firms and investment banks. I too fell into the allure of working on Wall Street. I received a few offers from some of the top firms in New York—and I also received one from Vanguard, who was making it a priority to recruit from my school at the time. However, this was when the dot-com bubble burst and most of the Wall Street firms rescinded their offers for all of my classmates including me. Vanguard was the only firm that honored their commitment and did not rescind their offer. I am thankful to this day.

At Vanguard, I have the opportunity to do what I always dreamt of doing and much, much more at a firm where doing right by clients and crew is the guiding principle. I joined Vanguard as a software engineer and never looked back. At the time, all I wanted to do was to apply what I had learned in school to real life problems, but didn’t have much thought about where I applied them. As time went on, I realized how fortunate I was to be at Vanguard, whose main mission was to help people all over the world reach their financial dreams. Knowing you’re doing well for others is incredibly rewarding. I got the best of both worlds: I could apply my passion in technology and apply it at a company whose mission is to lift people up. I also got to work on our trading systems, sales systems, mobility (iOS) systems, customer relationship management systems and so on, all while learning about and applying analytics to everything we did.

From a career perspective, Vanguard invested in my professional development. Today, I’m the Head of AI & Machine Learning for Enterprise Advice. focused on artificial intelligence and data science. About 7 years ago, with the advent of big data technology and infrastructure, I started to focus on advanced analytics and data science exclusively. I saw an opportunity to use data science and artificial intelligence to provide better, more personalized, and smarter services to our investors.

Vanguard now wants to do for financial advice what we did for Exchange Traded Funds and mutual funds: make top notch, holistic advice accessible to anyone who needs it at an incredibly low price. That’s where my team comes in. I now help lead our advanced analytics and artificial intelligence team for Vanguard’s advice program. My department is comprised of data engineers, data scientists and artificial intelligence and machine learning scientists who collaborate closely with our investment experts and economists. And they come from diverse educational backgrounds—some have computer science or engineering backgrounds, while others studied physics or statistics.

Group of workers standing in office hallway

Photo captured in 2018

In order to create highly personalized advice experiences, we seek to incorporate behavioral economics to better personalize the advice needed. To that end we are utilizing artificial intelligence and other data science techniques on a variety of financial advice projects. Our goal is to create experiences and services that will help more people than ever before reach their financial goals. My team is directly empowering Vanguard’s mission and I personally feel inspired every day to come to work. Being able to learn about cutting edge technology in artificial intelligence and data science and use it to help as many people as possible is extremely rewarding.

Investing is complex, and sometimes, it’s a challenge for people to know how to make wise investment and financial decisions. Vanguard is committed to giving investors all over the world a fair shake, and is investing in services—such as advice—to do so. I am passionate about trail blazing artificial intelligence and machine learning at Vanguard, which is enabling us to fulfill our mission and help millions of people all over the world reach financial independence.

Now, who will join us on this noble mission?

-Amir A.

Man and woman talking in an office setting

Photo captured in 2018

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Knowing your customers is the best way to serve them

September 8, 2020/in Career opportunities, Day in the Life Mid-level specialist career, chat, client, client experience, cxd, daily, digital, experience, ground, julie, julie k, know, life, people, research, research team, researcher, team, vanguard, working /by mfield

In this blog, Julie K. shares her experience working on the Client Exeprience and Digital team as a User Experience Researcher.

Knowing your customers is the best way to serve them

In this blog, Julie K. shares her experience working on the Client Experience and Digital team as a User Experience Researcher.

I never expected to be saying ‘I’m a researcher at Vanguard,’ but I’m so glad I said yes to this opportunity over a year ago.

In my interviews, the hiring managers expressed that they wanted a ‘creative ethnographer’ to round out the skill set of the research team. I was skeptical, but it certainly piqued my interest as many large companies don’t appreciate the value of listening to and being with their customers in real life.

Vanguard is on a trajectory of change and we know that to modernize, we have to keep an ear to the ground when it comes to clients and prospects. I’m incredibly proud to be part of the Client Experience & Digital (CXD) team.

Oh, and daily life at Vanguard is pretty stellar.

A few things worth noting to help paint the picture:

The ‘Vanguard nice’ cliché is no joke. People actually care about you as a human. I’m from Wisconsin, so Midwest nice is in my bones. This feels very much the same and it is genuine. When I chat people up in the hall, they actually want to chat back!
If you’re a researcher, you know we’re a special breed of hyper-curious nerds that thrive in a hive. If you were a fly on the research team wall you’d hear us making corny Likert scale jokes, having heated methodology discussions, and helping each other analyze and present our data. It’s a seriously comfortable environment.
Big changes, happening daily. If you like seeing legacy problems being wrangled to the ground, CXD is your scene. Yes, it takes a long time. Yes, there are plenty of obstacles. But when you crack one of the old systems wide open, it’s an amazing feeling.
Career growth. If you want to develop a niche in your UX repertoire, it’s likely you can do it here. For example, we have a researcher advancing her career in accessibility through coursework, Vanguard trainings, and running live studies.
We like to innovate across all of Vanguard. We evolve our presence by training on important topics like radical candor in the workplace, cognitive bias workshops, and a speaker series to discuss methods/approaches/outcomes.
No one is on an island. It’s a reciprocal mentorship system where new and senior researchers enjoy learning from each other. We recognize the unique talents and perspectives each of us offer, and foster them.

If there is one ‘must have’ for working in CXD, I’d say it’s pioneering spirit. There is a level of patience with the old and enthusiasm for the new that will keep you happy and inspired. There is plenty to do! Put Vanguard on your radar. You may be pleasantly surprised with what transpires.

-Julie K.

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The mission of the Vanguard Specialty Programs (VSPs) is to advance Vanguard’s core purpose by delivering the next generation of talented and diverse leaders through focused attraction and accelerated development.

The programs provide a fast-tracked path to leadership opportunities for motivated and aspirational undergraduates and MBA graduates. They offer targeted rotations that educate participants about our business and provide them with personal development opportunities, including feedback, coaching, and mentoring. Talented professionals can hone their leadership skills, have a functional focus, and build a supportive professional network.

In this blog, we highlight excerpts from articles our VSP managers recently published that provide insights into the personal experiences of alumni as well as crew who are currently participating in the undergraduate programs.

Lisa H., Program Manager for the Emerging Leadership Development Program (ELDP)

sits down with Marcos V., a member of the 2018 cadre about his experience with ELDP and Vanguard. Marcos shares, “The culture here at Vanguard is built around our 3 C’s – Clients, Crew, and Community – and how all three work together is the key to our success! Being a participant in a rotational program has provided me with broad and unique experiences that have prepared me to contribute to the company in many ways. In addition to my program and rotation responsibilities, I have the opportunity to get involved in on-campus clubs such as Toastmasters and CRG’s (crew resource groups), including the Hispanic/Latino Organization for Leadership and Advancement (HOLA). These opportunities to build relationships and skills outside of your day job are what makes working at a company like Vanguard truly rewarding.”

Elijah A., Program Manager for the Technology Leadership Program (TLP)

shares Natasha M.’s story. Natasha is an Early Start TLP in the 2020 cadre on the Application Development track who says, “The most important pieces of advice I can give are pretty cliché: be yourself and have a purpose. Vanguard is always striving for a diverse set of crew members from all backgrounds, as that’s how we cultivate new ideas and appreciations. But Vanguard is also very compassionate towards its clients and crew members. We have a purpose and care about that purpose, so it helps if you do, too.”

Click here to read Natasha’s full story.

Lynn M., Program Manager for the Acceleration into Financial Professional Program (AFP)

connected with program participant, Kiara K. about her Vanguard journey. Kiara shares, “Aside from the great reputation Vanguard has, the benefits and the rotational culture throughout the enterprise, this is what set Vanguard apart from other companies I was looking to join. Fast forward to my role as an AFP program participant, my rotation manager and program manager still continue to express that same interest in making sure my rotation is an impactful learning experience and that I am growing as a professional.”

Click here to read Kiara’s full story.

Jillian C., Program Manager for the Investment Management Development Program (IMDP)

sits down with program alumnus, Max W., who is now publishing research as a member of Vanguard’s economics team. Speaking of the IMDP offer, Max says, “IMDP is a unique offer because it affords you subject matter depth and breadth as well as the chance to build a network and learn from different leaders as you rotate. IMDP’s rotational structure means you can become a specialist four times in two years and ensures you never stop learning. During each rotation, you will be trained to be a fully-fledged member of the team. The advantage is a deep skillset you develop in each role while having the unique opportunity to learn about four areas of the investment management trade. Each rotation will also grow your network and afford you the chance to learn from different leadership styles and team dynamics as you think about your own leadership ambitions.”

Click here to read Max’s full story.

Daniel S., Program Manager for the Financial Advisor Development Program (FADP)

shares Brittney H.’s story. Brittney attended a Vanguard EXPLORE Day, completed the College to Corporate Advice Internship, and later accepted an offer to join FADP. She says, “My favorite part of being a member of FADP is my team. No matter if it’s studying or taking client phone calls, I have the chance to go through this whole experience with like-minded individuals who I don’t see as just coworkers, but friends. We are there to support each other through anything, both work and non-work related, and love hanging out inside and outside of the office. I am very lucky to have them. The transition from college to corporate life can be tough, but being surrounded by people going through the same thing makes it easier.”

Click here to read Brittney’s full story.

Interested in exploring VSP career opportunities? Click here to learn more.

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My rad year

August 12, 2020/in Advice from crew, Career opportunities, Day in the Life acronyms, actually expanded, comfort, comfort zone, expanded, experience, grow, help, helped, know, learn, learned, lingo, lynn, lynn e, opportunity to learn, peers, questions, role, zone /by marcin

My rad year

In this blog, Lynn E. shares her experience taking a role that was out of her comfort zone, and how it actually expanded and further developed her skillset.

A year ago, I was asked to take on a role that was outside my comfort zone. I said yes, and here’s what I learned.

Last year I was in a good spot. I enjoyed my work and was learning a division of our business that I hadn’t worked in before, and was building and growing my team. I was working for a great leader who supported me and helped me grow. In short, I was happy and things were going well. Then, I was asked to consider a leadership role on a firm-wide transformational program working in a deeply technical environment where I hadn’t worked before. I was both flattered and hesitant. I was asked to take on the role because of my expertise and skill, but I’d need to navigate the new environment….and quickly! As I thought it through and discussed the role with my sounding board, I realized that this role would stretch me. I could bring what I do best and I would have an opportunity to learn and grow.

Immediately, I was challenged. Within days of starting the role, I was told of a firm-wide tabletop exercise, scheduled for four weeks away. It sounded interesting and I was thrilled to participate. My “Hunt for the Red October” moment came when I asked who was leading it. “…you are!” was the answer! It was a long four weeks spent quickly coming up to speed and leaning on peers whom I had just met, but the result was a very successful event. It was a great experience and a good way to get my feet wet.

Soon after, my days were filled with meetings that were jam-packed with jargon and lingo that was foreign to me. As I took notes, I circled what I didn’t understand and forced myself to ask for an explanation. It wasn’t easy; I was used to being the “go to” person with answers and it was uncomfortable to admit when I didn’t know something. But, as I asked for explanations, my knowledge grew…and I started to build relationships. While I was worried about being a burden, my peers actually liked answering my questions. In meetings, I saw the same peers shift to start to explain concepts and acronyms as part of discussions.

What was surprising to me was how rich the conversations became. I discovered that others had similar questions, and those with the answers started to ask me questions about the expertise I brought to the role. I was happy that I could help my peers learn, too.

It would have been easier to ignore things, both about the role and what I didn’t know. Getting out of my comfort zone actually expanded it. I’ve learned a great deal and am indebted to those who helped me along the way, and it’s gratifying to know that I’ve helped them, too.

So, here’s what I learned (beyond the acronyms and lingo!):

Don’t be afraid to jump into a role that stretches you. A position that may not seem to be a good fit at first may actually be a great role. Dig in to see if you have an opportunity to learn and can bring unique perspectives that help others to grow too.
You’re likely not the only one with questions. I developed key phrases I could use to ask my question and was judicious about when and where I asked.
If you’re speaking, assess your audience’s level of understanding, especially when you’re the one using acronyms and technical lingo. You may want or need to weave in explanations to help your peers.

Thank you to everyone who’s helped me and has answered my questions…and my follow up questions. You have expanded my world! If I can help you out, even in a small way, give me a shout.

-Lynn E.

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