Day in the Life Archives - Vanguard Careers

Data analytics at the heart of Vanguard’s client experience

Imagine a world in which you are a detail-oriented analyst focused on results and outcomes, encouraged to ask questions, and empowered to work with a team developing innovative solutions. Within the Client Experience & Digital (CXD) group at Vanguard, our high-performing teams are doing exactly that, and the data analysts are central to this work.

I’m writing this as a new team member, having joined CXD only a few weeks ago. People have asked me to describe what it’s like to work in CXD and what makes CXD different from other groups within Vanguard and places where I had previously worked. I started my career working with large databases within IT divisions, and then moved into direct-to-consumer retail marketing and marketing technology as those solutions gained prominence in the mid-2000s. I was aware of Vanguard’s mission, and as a woman and working mother, Vanguard’s focus on doing the right thing for both investors and employees was attractive to me. Two years ago, I was fortunate to join Vanguard’s Retail Marketing Analytics group, where I led a team of data analysts, before my recent transition to CXD, where I serve as a data analytics manager.

Three things come to mind when I consider what it is like to live and breathe analytics in this specific context and, in my experience, make working within CXD unique.

1. The first is POST-IT NOTES, which are used daily in brainstorming sessions, in mapping out client journeys, and in tracking progress against goals. They are representative of the way we work and our team structure, and they also provide decorative flair to the office walls. The work we do here is very visual – after all, the journey labs are focused on improving Vanguard’s digital experiences which is, in and of itself, inherently visual. They also come in a variety of colors, shapes, and sizes optimized to get a specific job done. I see this as being symbolic of the way our teams are structured and representative of the diversity of skills and backgrounds that help make our teams high performing.

2. The second is IMPROMPTU CELEBRATIONS. We work in short sprints, rapidly iterating to consistently move forward by taking one step at a time. This leads to celebrating small wins along the way. We might applaud the automation of a process or the results of an experiment because we are happy when we can see that we are making digital experiences better for our clients, or when we can quickly learn that something did not work as we had hypothesized. These celebrations also acknowledge personal and work milestones. We take pride in the work we do, and we look for ways to recognize the fact that we are making progress both personally and within our CXD journeys.

3. The final item is a high level of PEER-TO-PEER COLLABORATION. The data analysts are embedded within a “full-stack” agile team with strategists, developers, designers, and researchers. You might think this means analysts are without the support of an analytics community. This is not the case! The analysts continue to work closely with other analysts across CXD, thinking through approaches and validating findings while sharing knowledge with their analytic peers.

I think it is interesting that our analysts come from a variety of backgrounds and work from different strengths. It shouldn’t be surprising that we have individuals with quantitative experience. However, we also have team members with degrees in communications and people who started their Vanguard careers as phone representatives. Within this context, analysts switch between the technical and non-technical to continually ground decision making in the data, design and execute experiments, and craft data stories that are meaningful to the business. All of this happens so we can improve client experiences in support of Vanguard’s mission to give investors the best chance for investment success.

– Jane M.

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Advertising…at Vanguard??

September 18, 2019/in Culture, Day in the Life, Our mission Mid-level specialist /by fanwar

Advertising…at Vanguard??

Meet Bonnie D. She is an Advertising Manager who did not expect to find herself in the financial services industry. Now after having spent a number of years in creative roles at Vanguard, one thing she says she never takes for granted: “I laugh every single day.”

If you’re seeking an environment where you can make a difference and develop professionally, learn more about our MBA programs at www.vanguardjobs.com.

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Kicking off my Vanguard career in Client Services

September 4, 2019/in Advice from crew, Career opportunities, Day in the Life career, careers, careers in client, careers in client services, client, client services, exploring, exploring careers, exploring careers in client, exploring careers in client services, financial, relationship, retail, services /by marcin

Kicking off my Vanguard career in Client Services

Our Client Relationship Associates are the voice of Vanguard and assist all types of investors with meeting their financial goals. This role is the foundation for successful careers across financial services in advice, sales, relationship management, leadership, and more. In this blog series, crew in our Retail Investment Group share their perspectives on career choices, teamwork, and how they contribute to Vanguard’s mission.

Exploring careers in Client Services – Retail Services

Exploring careers in Client Services – Personal Advisor Services

Make your career count—search our opportunities

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I found my way to wellness — at work!

August 28, 2019/in Crew benefits, Day in the Life center, desk, fitness, group, gym, health, home, job, kids, lifestyle, results, shipshape, staff, steps, team, time, vanguard, wellness, work, workout /by fdoerr

I found my way to wellness — at work!

In early 2015, I was suffering. Years of working a desk job and a sedentary lifestyle had taken their toll and my health was worsening. My blood pressure was way too high, and gout attacks frequently made it agonizing to walk. Sleep apnea and acid reflux meant I rarely got a decent night’s rest. At 41, I wasn’t too young to be at risk of a heart attack (or worse). It was time to do something. Lucky for me, Vanguard has an amazing wellness staff here to help – at Vanguard’s fitness center called ShipShape.

Small steps and big changes

I started with baby steps, like joining ShipShape’s six-week group weight-loss challenge and hitting the gym regularly. Encouraged by our specialist, I kept a food diary and changed my eating habits. I walked on the treadmill for a half-hour. I used the stairs instead of the elevator to get to my desk on the third floor. At the gym, the ShipShape team greeted me by name almost immediately, which built up my sense of belonging, as well as the accountability that I needed to make this a habit. They have been with me every step of the way.

Jumping to the next level

As time went on, I gravitated to group exercise classes, where I did things I never thought possible. I lifted a barbell for the first time in my life – then did 800 reps in 45 minutes. I punched and kicked through a cardio workout. I swung a kettlebell. I jumped on a BIG box. And then I did it all again. (At home, I annoyed my kids by threatening living-room burpees. Hey, I’m still a dad.)

The results came almost immediately. I lost a tremendous amount of weight that first year, but just as important, was developing the routine and the commitment to make this a lifestyle change. My family tracked my weekly weigh-ins. I had to buy new clothes! My team at work noticed. People who hadn’t seen me in a while were surprised by my transformation. “You did all this at Vanguard?” more than one person asked me.

It takes a (supportive) village

Make no mistake, this can be hard work, but the ShipShape staff are there to guide you through it. Austin has us pedaling for our lives in Group Cycling (but you don’t notice it, with such a fun soundtrack). Shannon doesn’t skip any of the toughest kickboxing choreography. Brandon and Chelsea sweat it out with us in every class they lead. I can’t argue with the results! There’s nothing more energizing and motivating than pushing yourself to the limit while surrounded by dedicated crew focused on a common goal. I have strengthened my Vanguard network, made new friends, and even found my current job through a workout buddy. And if I haven’t been around in a while, someone notices.

For me, fitness just fits

I have a favorite shirt that I wear to the gym – it has the words MAKE HISTORY emblazoned in big red letters on a gray background. It was a Father’s Day gift from my wife and three children a few years back. This shirt is the symbol of a miracle. I wear it to celebrate how far I’ve traveled on my wellness journey and to remind myself why I so often visit ShipShape. The center is always there for me – I can go before breakfast or at lunchtime, which suits my family’s busy schedule. I know the specialists will greet me with a smile and that I’ll see friends and might try something new. Three years later, my ShipShape family is a significant part of who I am as a Vanguard crew member. I couldn’t be more grateful.

Today, I’m more present and available for my Vanguard team, my peers, and most importantly, my wife and kids. I stay active, and my health has dramatically improved. I find that I contribute more at work and at home. So, what’s next for me? I plan to keep making history.

-Jeff B.

If you enjoyed this post, check out more from our #LifeatVanguard Blog. And if you’re ready for a more rewarding, engaging, meaningful career, search our opportunities at www.vanguardjobs.com.

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Bringing your authentic self to work

August 14, 2019/in Culture, Day in the Life, Diversity & inclusion /by kkilgarriff

Bringing your authentic self to work

In this podcast, Kahlilah D. shares her journey to becoming a Senior Financial Advisor at Vanguard. Further, she speaks to her experiences in staying true to herself in the workplace and how that has positively impacted her relationships with her clients.

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National Intern Day – Recognizing our 2019 summer Vanguard interns

To celebrate National Intern Day, we wanted to recognize some of the interns who have been participating in our College to Corporate (C2C) and MBA Internship Programs. Students from across the country joined us in our Pennsylvania, North Carolina and Arizona offices for an immersive 10 week program. During this time, they became part of a Vanguard team and supported projects and initiatives throughout the company. We asked interns from programs across the business to share what they’ve worked on and what they have taken away from this experience.

Arizona Intern Expo

C2C Advice – Allison F. (AZ)
My internship with Vanguard has been filled with research projects, financial advisor role plays, exploration of the company, hours of advisor shadowing, and asking about a million questions! As I’ve worked to use my time at Vanguard to the fullest, I’ve come to value curiosity more than I would have ever expected. My curiosity has driven me to connect with people and resources at Vanguard to learn more about opportunities to contribute as a fiduciary within the financial planning industry and to develop new skills such as client relationship management, market knowledge, and behavioral coaching. This connection to new knowledge and fresh perspectives has been energizing and extremely rewarding, and has opened my mind to lessons I won’t soon forget.

C2C Business – Brianna M. (AZ)
My experience in the C2C Business Internship has given me the incredible chance to develop myself personally and professionally, in an environment where I was able to take risks, challenge myself, and receive regular feedback.

The projects I worked on over the summer were focused on using Visual Management—digital, physical, and interactive—to create transparency for crew around what is taking place in the Senior Manager and Manager meetings. These projects challenged me to create visual content that aligns to Vanguard’s brand and understand what information is most important to crew. I was able to leverage my marketing background to add an outside perspective and successfully create a sustainable framework for the department. This experience gave me the chance to manage several projects, network effectively and create numerous relationships, and develop leadership skills.

I am extremely grateful to have been an intern at Vanguard. It was very easy to immerse myself into the culture here, largely because of the willingness of the many individuals I interacted with, to assist in giving me the best chance for success.

Pennsylvania Corporate Challenge

C2C Corporate Finance and Accounting – Sarah C. (PA)
I am thankful I had the opportunity to intern with the Global Investment Data Management (GIDM) team on the Equity Trading Floor this summer. I was tasked with designing a new role to combine some of the GIDM Index and Reference teams’ tasks to increase efficiency, broaden investment acumen, and free up time to improve the ways that GIDM provides security and index data to the Equity Index Group. Even in ten short weeks here, I have grown professionally and personally. I developed meaningful relationships, learned and implemented project management best practices, and deepened my knowledge of the systems that ensure accurate and timely data for stakeholders. I have made this summer count by remaining open-minded and self-reflective. The approachability of leaders and the focus on development is genuine at Vanguard, which has encouraged me to truly make the most of every experience this summer.

C2C Investment Management – Tom Z. (PA)
This summer I was placed within Vanguard’s Investment Risk team covering the Quantitative Equity Group. Working with my manager, we have managed to strike what I think is the perfect balance of learning new, intellectually challenging things while also helping solve real-world business problems. In this sense, I have made my time at Vanguard count for both my personal development and the betterment of my team. Going from minimal knowledge about quantitative equity risk management to completing and presenting projects that involve creating frameworks for advanced risk analytics (used in regular meetings, ad-hoc analysis, and presentations to the CIO) has been a truly rewarding experience. These projects have not only helped me develop my technical skills in finance, math, and programming, but have also refined my ability to effectively communicate my project concepts, challenges, and ideas. Overall, my experience at Vanguard has offered me an engaging workplace where I can form terrific professional relationships to help hone and apply the skills I learn.

MBA Internship – Nancy M. (PA)
I have spent my summer working with the International Americas team on developing a competitive intelligence framework for the region. I had the opportunity to learn about various North and South American markets and the complexities Vanguard faces in those countries. Coming from a non-finance background, I valued the opportunity to learn about the asset management industry and gain an international perspective of the company. The MBA Leadership Development Internship Program provided access to senior leadership to ask questions about Vanguard’s strategic priorities and crew member development. I’m happy to come out of my internship experience with a better understanding of how Vanguard is able to play a leading role in global finance and how much they value everyone’s voice.

North Carolina Classroom Central

C2C IT – Abby H. (NC)
This summer, I have been on the Mighty dUX team, which is part of the Enterprise Advice pillar. Our team is working to build a batch application that can check a client’s investment portfolio daily and rebalance them as necessary to best help clients meet their investment goals. I joined dUX right before its first major milestone in development, which meant that I had a very short learning period before I began working on issues vital to the team. This helped me develop my ability to think on my feet and be flexible and adaptable. I learned to take on big challenges and to collaborate with my teammates to quickly and efficiently find solutions to problems as they arose. I enjoyed my internship so much this summer that I applied for a full-time position and will join the 2019 TLP Cadre this fall, so I truly believe that I made it count!

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A conversation with Chief Information Officer, John Marcante

June 26, 2019/in Advice from crew, Day in the Life, Our mission, Voyage to Vanguard career, information, vanguard /by manjunath

A conversation with Chief Information Officer, John Marcante

In this video feature, Vanguard Chief Information Officer, John Marcante, and IT Delivery Manager, Kelly Rumbaugh, sit down for a conversation to discuss their journeys to Vanguard, what excites them about innovative technologies as well as advice for individuals interested in pursuing a career in the industry.

Curious about our Information Technology career opportunities? We’ve got you covered.

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From preschool teacher to program officer

June 19, 2019/in Day in the Life, In the community /by manjunath

From preschool teacher to program officer

“Vanguard?! You mean the company that manages my retirement savings?” This is the usual response I hear when I tell people where I work now. I have to admit, starting my career as a preschool teacher and social worker seems like a long way from being a crew member at Vanguard. However it’s exactly the base of knowledge and skills I need to serve in my current role as a Program Officer, co-leading the Vanguard Strong Start for Kids™ grant making portfolio.

Vanguard Strong Start for Kids Giving Program

Where I Started

It was 1996, and I was entering the fall semester of my junior year in college. I’d spent the summer before as a camp counselor at a local child care center in my hometown, and I was just entering my major in early childhood education. I’d gotten a job as a preschool assistant teacher at a child care center not far from my college campus, and I LOVED it. I loved working with the lead teacher to plan lessons that used play as a learning tool, working with families to understand their child’s progress and development, and using what I was learning in my teacher training program to guide how I interacted with the children in my care. I didn’t know then, but those first days in that classroom would set the foundation for my professional career across multiple settings.

After graduating and teaching pre-kindergarten for a while, I moved into one-on-one case management helping low-income families’ access public dollars for child care. From there, I spent several years working at child advocacy organizations helping to shape public policies that benefitted young children and families at the state and federal level. While not exactly the same as a teacher-student relationship, these positions continued to build the foundation of understanding that’s needed to steward philanthropic dollars into the early learning sector.

Vanguard Strong Start for Kids Giving Program

Vanguard Strong Start for Kids Program

While it seems like my experiences might be far from the core business of Vanguard, they’re actually quite similar. Vanguard’s crew are charged with acting as stewards of our clients’ hopes and dreams through smart, sensible, and aligned investment management. And we also are encouraged to be stewards within our communities, so it made sense that the signature crew and corporate philanthropic program would employ Vanguard’s long-held strategy: investing early pays off later. The Strong Start for Kids mission is to boost kindergarten-readiness for low income young children, primarily within Philadelphia, PA, Charlotte, NC, and Phoenix, AZ (our biggest U.S. sites). Empirical evidence shows that investing in high-quality programs for young children and families in the 0-5 years is necessary for developing educated, healthy, productive citizens that thrive in a global economy.

Equally as important as a long-term societal benefit is the fact that high quality early learning opportunities change the trajectory of individual lives and families. I have seen the impact of high-quality opportunities as an early learning professional and I also see it every day as the parent of two young daughters. Children develop the foundation of their cognitive abilities and character during their first five years. Their brains are literally being built by all of the experiences happening in their lives – good or bad! Nurturing relationships that make children feel safe and loved, while enabling them to experience the world around them, builds stronger brains. By supporting organizations and projects that enhance parent/caregiver skills, improve learning opportunities outside of homes, and coordinate services so that families have easier access, the Strong Start for Kids program works to help young children build the foundation for learning they need to thrive.

Vanguard Strong Start for Kids Giving Program

I always knew that my life’s calling had to do with educating, empowering, and uplifting young children and their families. I didn’t know that calling would play out like it has and, ultimately, lead me to Vanguard. I’m lucky to work at an organization where my passion for building community aligns with company values.

-Rashanda P.

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Bridging the gap between college and your career

I guess it shouldn’t have surprised me. There I was, a college senior, in the midst of the “Decade of Decision” and I had been stumped. Less than one year from that moment, I would graduate with a bachelor’s degree in Accounting and begin a new stage of life. Yet the number of forks in the road ahead was truly dizzying! Should I go straight into a graduate program? What about work experience? Should I pay my dues at a Big 4 accounting firm? Did I even want to work in accounting? In short, I wondered how to bridge the gap between being a recent college graduate and becoming a successful professional.

With so many options to choose from, I was grateful for the recommendations of wise mentors who had successfully sailed the seas ahead that I too would soon face. As I was looking into graduate programs, one mentor explained that graduate school could be much more meaningful after a few years of work experience at an industry leading company that shared my personal values. He also encouraged me to show some initiative and attend a career fair at a larger university nearby. His counsel was full of good intentions, so a classmate and I packed our bags. (Who doesn’t love a good road trip?) That career fair helped me connect with my current employer: Vanguard.

Curious about our Client Services career opportunities? Make it count at Vanguard.

Meaningful Work

From the moment I shook hands with my recruiter, I felt a sense of meaning behind Vanguard’s mission—to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Finding a company with a strong purpose was important to me. Before Vanguard, I had the opportunity to volunteer as a service missionary for two years in Chile, where because of our strong core purpose and values, we were able to truly make a difference. At Vanguard, my position in our Retail Investor Group provides an opportunity where I see that purpose come to life in my daily interactions with clients. I find it very satisfying to apply the skills from my college days and accounting background as I explain complex topics related to investing. Helping clients in situations where they need guidance has proved to be my career sweet spot. I also developed a passion for teamwork during my college basketball career. My time at Vanguard has taught me that the only thing better than helping people reach their financial goals is to do it alongside peers and leaders that you really admire.

Balance

Gaining work experience is a top priority during this stage of my life, but it certainly isn’t the only focus! I enjoy spending time with my family, seeing new parts of the world, and volunteering in my community. Finding a balance between these different priorities wasn’t a new task, but I wondered what the balance would feel like once I graduated from college. Some career alternatives required a commitment to long hours at work, but Vanguard seemed to mirror my values with a focus on work-life balance. The time I spend at work is extremely engaging, but it’s my work at home that demands the best of me. Pair that work week with a generous paid-time-off package and finding that elusive balance becomes reality. I was also fortunate to qualify for paternity leave in June of 2018 after the birth of my daughter. That time helped me support my wife as we welcomed our little girl to the world.

Opportunities to Advance My Career

One thing I love about Vanguard is the variety of career paths available for crew (nautical theme intended) including Financial Advisor, Team Leader, and more. Networking is strongly encouraged, and time is provided for attending a variety of career-focused events like department overviews. A recent example was put on by our Hispanic/Latino Organization for Leadership and Advancement (HOLA) group and focused on the skills required to become a successful specialist. Every month, I take time to sit down with my leader who takes an active interest in helping me prepare for my next career move. I’ve discovered that my favorite moments include time to cultivate meaningful relationships with Vanguard’s clients, so I plan to expand on that in the years ahead. I’m also excited to pursue the Certified Financial Planner ™ (CFP ®) designation as I serve clients in more substantial ways.

Working at Vanguard has been essential to my professional growth in these years following my graduation. The purpose behind my work, balance between my other interests, and opportunities for additional development have made this a rewarding decision. If you find yourself in a similar situation like me in your final years in college, know that you’re not alone! In the information age, “analysis paralysis” can be a real obstacle. The encouraging thing is that you can make a great decision even if your information is incomplete. As you evaluate the different paths ahead, be sure to lean on the advice of mentors. Do your best to research options that are most important to you, like matching your personal values and doing work that you find meaningful. Once you have that figured out, trust that with some hard work and the right opportunities, you can turn any path into a rewarding career. The most important part of this stage of life is to keep moving forward. As you do, you’ll be amazed at how naturally you progress from recent graduate to successful professional.

-Josh F.

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That company down the street that doesn’t give advice? Think again.

May 15, 2019/in Advice from crew, Career opportunities, Crew benefits, Culture, Day in the Life, Our mission advisor, crew /by manjunath

That company down the street that doesn’t give advice? Think again.

Meet Deji A. He is a Financial Advisor Manager who shares how he found the right fit in Vanguard. Deji’s strong client focus and passion for developing his crew have remained a priority throughout his career.

Watch his full story below:

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Curious about our Advisor opportunities? We’ve got you covered.