Vanguard crew share 2020 resolutions
A brand new year is here and we asked Vanguard crew across the organization how they plan to make it count. Read as they share their 2020 aspirations:
Live in the moment
Carrie H.—My goal is to take less notes in meetings. I will aim to be more present, make better eye contact, and only jot down action items to ensure I never drop a ball. This idea came from some recent presentations by Mel Robbins, who encourages women to have a confident and present presence at any table at which we sit.
Kristin T.—My professional and personal resolution is to take more breaks, including breaks from screens. I am most thoughtful, creative, and innovative when I can clear my mind, get outside, and step away from my normal routine. Easier said than done when you work in social media (which is always on), but I hope to make it a priority in 2020.
Expand impact in local communities
Linda T.—I am a member of the Community Outreach Team for Vanguard’s Information Technology Women’s Initiative for Leadership Success (IT WILS), which has organized or sponsored 50 STEM events in the last five years that impacted over 10,000 students ranging from kindergarten to college. Our efforts include supporting, sponsoring and/or hosting Hour of Code in elementary schools, Girls Exploring Tomorrow’s Technology (GETT) for 1,000 middle and high school girls, Techies Day for high school students, as well as college hackathons.
In 2020, I will be representing the IT WILS Community Outreach Team by mentoring the Women in Computer Science club at a local college. Through this experience, I will work with the students to co-host a coding workshop with non-profit organization, TechGirlz. Additionally, I recently volunteered to support the Women in Tech Summit conference in Philadelphia for college and female IT professionals. We need to build the pipeline of future crew by encouraging them to pursue careers in technology. The children are our future!
Strengthen working relationships
Tara T.—My resolution is to go back to doing something I used to prioritize. I plan to set up regular check-ins with business partners to learn more about what their goals are for the year. We often meet only to move a project forward, but by sitting down to learn more about their passions, career goals, and personal lives, we establish meaningful working relationships. These relationships always tend to have the best business results for me, and more importantly, give me the opportunity to get to know my coworkers better.
Laura B.—This year I am going to make an effort to learn more about the individual skills of others on my team. Even if I do not become a technical expert in what they do, I will better understand how much time and effort is involved in their daily work, and I will be able to assist when needed.
If your resolution is to find a more fulfilling career, explore opportunities with Vanguard.
Our most popular blog posts from 2019
The end of the year is often a time to reflect on all that’s been accomplished in the last twelve months. We pulled together the top four career stories from 2019. Whether it’s your first read or you’re revisiting a favorite, we hope you enjoy!
12 Vanguard interview tips for experienced professionals
We sat down with five Vanguard recruiters to hear how they coach candidates through the interview process. In this blog, we share 12 ways that experienced professionals can prepare for a Vanguard interview—whether in person or over the phone.
When working in finance isn’t always for finance majors
Annsley opens up about her voyage to Vanguard after college. “To say I was hesitant to join the finance industry is an understatement. Much of my college education was focused on classes like organic chemistry and biomechanics. But my friend assured me that my passion to help people live a better life directly aligned with Vanguard’s mission. With his support along with my family, I took a giant leap of faith, and I couldn’t be happier that I did.”
What a career as a financial advisor looks like at Vanguard
Vanguard’s financial advisors are using time-proven investment methodology to offer investment solutions that lead our clients confidently toward their business or personal financial goals. In this series, our financial advisors share their personal experiences in pursuing a career in this field and the impact they’ve had in driving successful investment results for clients.
Family comes first
Kristen shares a personal story about how Vanguard allowed her to focus on family during a difficult time. “While my personal life was turned on its head, a new leader was assigned to my team. I was experiencing changes both at Vanguard and in my personal life. My first one-on-one was conducted through video conference from my parent’s house. It was during that conversation I finally said the words out loud…my mom had cancer. Not knowing how my new leader would respond, I waited. He took a moment and said, “Family comes first,” a concept I heard Vanguard was known for but never experienced firsthand.”
It’s always better to give than to receive
In this blog, Amy G., a chief of staff, shares why the Giving Season is important to her. During Vanguard’s Giving Season, crew members around the world join together to help brighten the lives of children, seniors, and families through a variety of activities including raising funds and purchasing toys, books, clothing, and necessities. The Giving Season is one of Vanguard’s many Community Stewardship programs through which crew donate their time, talent, and treasure to help communities have the best chance for success.
Early roots
Ever since I could remember, my parents consistently instilled in my siblings and me the belief that “it’s always better to give than to receive.” One way my parents demonstrated this belief was to participate in a variety of community service events throughout the course of year. When I think back to those events, my mind is instantly flooded with positive memories, and many stemmed from our annual participation in a sponsor-a-child program. I vividly recall as a young child walking up to the Christmas tree at my family’s church to select a “wish kid,” typically a young girl close to my age, for whom I could help ensure her holiday was just as joyous as my own.
Branching out to Vanguard
In 2011, prior to receiving my undergraduate degree and launching into the professional world, I searched determinedly for an employer who was both well regarded in the financial services industry and also demonstrated a strong sense of commitment to community service—a trait central to my own personal values. Luckily, I did not have to look far from the Philadelphia region to find Vanguard, a company with many community stewardship programs that were positively impacting their local communities. One program in particular caught my eye, given the close significance to my childhood memories: Vanguard’s Giving Season.
Seeding more Santa helpers
Fast forward to 2019, I share with enthusiasm that I have participated in the Giving Season at Vanguard each of the last eight years, and that I have been joined by my members of my soccer team. Outside of Vanguard, you can find me on countless soccer fields as a female youth soccer coach for a local Philadelphia club. While I don’t have a specific number of games or tournaments I set out to win, I do have one very specific goal—positively impact as many young girls in the surrounding Philadelphia area, both on and off the field, as possible. I feel that it is my unspoken duty to use my personal experiences and leadership skills as a platform to help influence the lives of my players. I want to make my players better people, not just better athletes.
During each Giving Season, I volunteer my time by signing up to shop for 20 kids who have been sponsored by Vanguard crew, and each of my players has her own child to shop for. My team and I will venture to the local Target and begin a shopping frenzy. I’d describe it as organized chaos, but thankfully I have a group of soccer moms who assist in the process! Overall, my team has an absolute blast while learning the same lesson my parents taught me—“it’s always better to give than to receive.” The best part? When they begin asking if our team will be shopping for children in need again next year.
Mentorship—Even super heroes need help
When I was a young kid, I wanted to be the Incredible Hulk. However, my desire to be a super hero was different than that of my friends at school because of one small nuance: I spent time with Hulk. I knew that he woke up at 5:00am every morning to do cardio, and some days I would join him. I knew that he liked to put black pepper on almost everything he ate. I had the opportunity most evenings to watch him lift weights, and WOW! He was strong. And the green paint? Well, that was just for television and public appearances. You see I lived with the Incredible Hulk… he was my dad.
I have a vivid memory of when I was about five years old: My father (a.k.a. Hulk) was doing bench press in the basement, and I could hear his exhale with each rep. And then it stopped. Next came a struggled yell for help, followed by my mother running down the stairs in a panic, and then two incredibly loud thuds. My mother helped him dump the weights. And for the first time in my life, I realized that everyone, even a super hero, needs help sometimes.
Your career is no different. Neither is mine. We all need help. I recently completed a fun exercise: I listed as many people as I could think of that have helped me in my 15 year career. In about 10 minutes, I wrote down the names of 94 people, and I could have kept going. The old saying is true, sometimes it does take a village! Among these individuals, there are a few who have had the greatest impact on my career due to their willingness to serve as my mentors. In keeping with the theme of seeking help, I’ve asked two of them, Vanguard senior leaders Marissa Blank and Steve Holman, to come alongside me to construct a guide on how to establish a strong mentorship relationship.
- Engage with individuals naturally: The best way to build trusting relationships is to allow connections to occur naturally through your network. As Steve shares, “While formal mentorship programs can work, my experience has been the best mentor relationships happen organically. There has to be a deeper bond or connection to develop a relationship that allows both parties to go beyond superficial conversation and pleasantries.” Start meeting with leaders in your immediate department to discuss your career, and ask for ‘referrals’ on who they’d recommend you meet with. Over the course of time, you’ll get to know a lot of individuals and likely connect with a couple of them as ongoing mentors.
- Be intentional about who you engage for different topics: In Marissa’s experience, “Each mentor I have in my network helps me with different things. Some are fantastic strategic thinkers, while others are great at vetting career options and next steps.” Connecting with mentors in this way will also allow you to go deep on important career topics rather than staying surface level.
- Don’t be afraid to ask….for anything!: Sometimes fear is the only thing preventing us from moving forward, but don’t be afraid to ask for help. People generally want to help others succeed. “I have never had someone tell me no when I have asked for time.” says Marissa. I have personally experienced the same.
- Come prepared with one key item you wish to discuss, and send agenda beforehand: This may be an obvious one, but it is one that can be often overlooked. Ensuring you are being respectful of your mentor’s time is important, especially if this is a new professional relationship where a friendship has yet to develop. In Marissa’s experience: “The mentor relationships that have been the most productive are those where the mentee comes prepared, whether they bring a thoughtful topic to discuss, provide an update on their respective business or share insight into their career planning.” Steve agrees, “Ask specific questions about where you think you need help. Seek insight about situations you’ve experienced. Don’t force your mentor to have to guess what you need.”
- Don’t be afraid to share your fears or failures: As Steve shares, “those are where your biggest opportunities for growth exist, and potentially where your mentor can help you the most.” If trust is established in the professional relationship, then this should be a ‘safe space’ to be completely honest, let your guard down, and get insightful feedback.
- Be thoughtful about how often you meet with mentors: Marissa says, “I have some mentors where we only connect once a year or as something arises, where others are more frequent given the type of relationship we have.” You want to balance ensuring that your meeting time is valuably used with maintaining the relationship. For many, a couple of quick emails in between meetings can keep the conversation going without the logistics of face-to-face time.
- Show interest in your mentor’s career: The more you understand their career, the more you will learn from them. And who knows, you may be able to teach your mentor something that helps them too. Marissa has a reputation for formulating successful teams, and I have indirectly learned from her to be comfortable ‘thinking outside the box’ when looking for talented individuals. Steve has an innate ability to balance professionalism with ‘being real’ and has taught me to feel comfortable bringing my full self to work every day.
I may never actually become the Incredible Hulk and save the world, but that’s okay… becoming someone’s mentor and positively impacting their life is just as fulfilling. In this season of giving, let’s show thanks to those who have helped us by committing to help others in their career.
Matt with his mentors, Marissa and Steve.
Engaging, honest conversations foster positive results
Hispanic and Latino Americans have made vast and vital global contributions and their positive influence is felt in all aspects of life and society. They represent an array of distinct and vibrant cultures, each of which enriches our communities.
Recently, in recognition of National Hispanic Heritage Month, Vanguard’s Hispanic/Latino Organization for Leadership (HOLA) sponsored several small forums entitled HOLA VOCES at its Charlotte, Malvern, and Scottsdale offices. Each forum featured opening remarks from a HOLA leader, followed by a facilitated discussion focused on the Hispanic experience that considered reactions to recent events including the El Paso shootings and rising tensions around immigration.
In his opening remarks during a Malvern session, Hector M. Salcido-Torres, Fund Financial Services senior line manager, said, “You should be comfortable having conversations that are uncomfortable. It is impossible to leave it at the door. You may not agree but at least break down the barriers.”
Hector, an eighth generation Arizonan of Mexican descent, shared his grandparents’ experiences of attending segregated schools and being punished for speaking Spanish. Hector encouraged the audience, “Push yourself, drive yourself for the people that came before you. Being lazy is an insult to the people in heaven who are rooting for you.”
During the ensuing small group discussions, which included crew of Cuban, Salvadorian, Peruvian, Mexican, and Puerto Rican ethnic origins, thoughts and reactions were openly shared. Understanding that collective minorities will be the majority in the U.S. by 2030, crew universally agreed that they sought to assimilate, but also wanted to show up and be their honest selves. “I feel recent events in the U.S. have had a significant impact on the Hispanic and Latino community,” said Sejla Karalic, senior project manager in the Institutional Investor Group. “And some of the issues really resonate with me as an immigrant to this country.”
HOLA will sponsor several more VOCES forums thorough out the coming year, to bring crew from all walks of life together to share and learn from each other. “My experience with HOLA started with curiosity, which led to involvement, and now engagement,” said Nicholas Fernandez, Emerging Leader Development Program participant. “Being a part of events like the VOCES series makes me feel closer to my heritage and more at home at Vanguard.”
-Constance H.
Data analytics at the heart of Vanguard’s client experience
Imagine a world in which you are a detail-oriented analyst focused on results and outcomes, encouraged to ask questions, and empowered to work with a team developing innovative solutions. Within the Client Experience & Digital (CXD) group at Vanguard, our high-performing teams are doing exactly that, and the data analysts are central to this work.
I’m writing this as a new team member, having joined CXD only a few weeks ago. People have asked me to describe what it’s like to work in CXD and what makes CXD different from other groups within Vanguard and places where I had previously worked. I started my career working with large databases within IT divisions, and then moved into direct-to-consumer retail marketing and marketing technology as those solutions gained prominence in the mid-2000s. I was aware of Vanguard’s mission, and as a woman and working mother, Vanguard’s focus on doing the right thing for both investors and employees was attractive to me. Two years ago, I was fortunate to join Vanguard’s Retail Marketing Analytics group, where I led a team of data analysts, before my recent transition to CXD, where I serve as a data analytics manager.
Three things come to mind when I consider what it is like to live and breathe analytics in this specific context and, in my experience, make working within CXD unique.
1. The first is POST-IT NOTES, which are used daily in brainstorming sessions, in mapping out client journeys, and in tracking progress against goals. They are representative of the way we work and our team structure, and they also provide decorative flair to the office walls. The work we do here is very visual – after all, the journey labs are focused on improving Vanguard’s digital experiences which is, in and of itself, inherently visual. They also come in a variety of colors, shapes, and sizes optimized to get a specific job done. I see this as being symbolic of the way our teams are structured and representative of the diversity of skills and backgrounds that help make our teams high performing.
2. The second is IMPROMPTU CELEBRATIONS. We work in short sprints, rapidly iterating to consistently move forward by taking one step at a time. This leads to celebrating small wins along the way. We might applaud the automation of a process or the results of an experiment because we are happy when we can see that we are making digital experiences better for our clients, or when we can quickly learn that something did not work as we had hypothesized. These celebrations also acknowledge personal and work milestones. We take pride in the work we do, and we look for ways to recognize the fact that we are making progress both personally and within our CXD journeys.
3. The final item is a high level of PEER-TO-PEER COLLABORATION. The data analysts are embedded within a “full-stack” agile team with strategists, developers, designers, and researchers. You might think this means analysts are without the support of an analytics community. This is not the case! The analysts continue to work closely with other analysts across CXD, thinking through approaches and validating findings while sharing knowledge with their analytic peers.
I think it is interesting that our analysts come from a variety of backgrounds and work from different strengths. It shouldn’t be surprising that we have individuals with quantitative experience. However, we also have team members with degrees in communications and people who started their Vanguard careers as phone representatives. Within this context, analysts switch between the technical and non-technical to continually ground decision making in the data, design and execute experiments, and craft data stories that are meaningful to the business. All of this happens so we can improve client experiences in support of Vanguard’s mission to give investors the best chance for investment success.
– Jane M.
Advertising…at Vanguard??
Meet Bonnie D. She is an Advertising Manager who did not expect to find herself in the financial services industry. Now after having spent a number of years in creative roles at Vanguard, one thing she says she never takes for granted: “I laugh every single day.”
If you’re seeking an environment where you can make a difference and develop professionally, learn more about our MBA programs at www.vanguardjobs.com.
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Navigating a complicated home life
When I Iooked to return to the workforce after spending six years at home with my three children, the most important factors for me when searching for firms were culture and fit. I did quite a bit of due diligence and received a great deal of feedback about the firms I was looking at, especially from senior professional women. In the end, Vanguard stood out for its values as well as its focus on supporting women in the workplace.
Not long after I joined Vanguard three years ago, my husband was diagnosed with ALS. Since it was early in the diagnosis and his particular form of the diseases was rather slow moving, there was not much we needed to do to adjust the way in which we managed our home life with our kids. For this reason, I chose not to share my husband’s diagnosis broadly with colleagues in work situations. It wasn’t because I thought there would be any negative perception, I just wanted to keep it private. That being said, my supervisor and my team were aware of the situation and I knew I had flexibility in case of emergencies or other obligations, which was important to me.
Last fall, it became increasingly difficult to keep my husband’s diagnosis, and how it was affecting our family, to myself. It felt more and more like I was hiding something instead of simply being honest about everything, so I decided to share my story more broadly. Below is an excerpt from an e-mail I sent to my department, comprised of over 90 teammates:
“Early on in my tenure in [this department], I was asked to participate in a Culture and Inclusion panel on “covering,” which is a way of toning down part of your identity to fit into the mainstream. It is related to “passing” which is to be in the closet about your true identity. Both require energy and both should not be necessary in a culture of inclusion. Since becoming the [department] sponsor of Culture and Inclusion, I’ve given a great deal of thought to these concepts. While I’ve embraced parts of my identity as a mother, a woman, an Asian, and someone from the “outside,” there is one part of my identity that I have sought to hide. Nearly two years ago my husband was diagnosed with ALS or Lou Gehrig’s disease. Many of you may have participated in the ice bucket challenge a few years ago in support of ALS. It is a progressive, degenerative neuromuscular disease where victims lose the ability to control their muscles including eventually those needed for breathing. This past week my 10-year old daughter agreed to speak at her school assembly about her dad in an effort to raise awareness as part of her year-long “Think Care Act” project. When the principal asked her why she wanted an opportunity to speak at an assembly she said that while she is nervous about public speaking, she wanted to “try something outside of her comfort zone.” Which leads me to why I am writing this email. I wanted to try to get out of my own comfort zone and walk the talk of culture and inclusion. I believe strongly that there is a culture of inclusion and empathy here in [at Vanguard] and I hope each of you will find the courage to be your authentic self at work.”
The outpouring of support I received after sending that email was stunning. The best and most unexpected outcome was that so many people reached out with their own stories of health or family struggles. It was a gift to be able to connect with others on a more personal level.
Since becoming more open about my personal journey, I was recently asked to lead a session called “Navigating a Complicated Home Life.” The session was one of several “Candid Conversations” that were being orchestrated by the divisional organizers of Vanguard’s Women’s Initiative for Leadership Success (WILS) program. It was a small session of about twenty women of all ages and demographics, many of whom I did not know. I expressed with the group how I was trying to manage my home life, and the more I shared, the more others were willing to tell their own stories. No two stories were the same. The only common thread was the authenticity of the struggle. Some people spoke and others just listened with open hearts and minds. There was empathy, advice, tears and strong emotions. I left realizing this is why I had come to Vanguard. Work is not just work. Work is a community. Work is where we spend the majority of our time, time that could be spent with family, friends and other communities. I’m thankful to work at Vanguard where I believe everyone can be their authentic selves and feel supported by those they work with.
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manjunath2019-05-29 18:51:512019-09-12 13:35:14Global technology leader shares career perspectives
National Intern Day – Recognizing our 2019 summer Vanguard interns
To celebrate National Intern Day, we wanted to recognize some of the interns who have been participating in our College to Corporate (C2C) and MBA Internship Programs. Students from across the country joined us in our Pennsylvania, North Carolina and Arizona offices for an immersive 10 week program. During this time, they became part of a Vanguard team and supported projects and initiatives throughout the company. We asked interns from programs across the business to share what they’ve worked on and what they have taken away from this experience.
Arizona Intern Expo
C2C Advice – Allison F. (AZ)
My internship with Vanguard has been filled with research projects, financial advisor role plays, exploration of the company, hours of advisor shadowing, and asking about a million questions! As I’ve worked to use my time at Vanguard to the fullest, I’ve come to value curiosity more than I would have ever expected. My curiosity has driven me to connect with people and resources at Vanguard to learn more about opportunities to contribute as a fiduciary within the financial planning industry and to develop new skills such as client relationship management, market knowledge, and behavioral coaching. This connection to new knowledge and fresh perspectives has been energizing and extremely rewarding, and has opened my mind to lessons I won’t soon forget.
C2C Business – Brianna M. (AZ)
My experience in the C2C Business Internship has given me the incredible chance to develop myself personally and professionally, in an environment where I was able to take risks, challenge myself, and receive regular feedback.
The projects I worked on over the summer were focused on using Visual Management—digital, physical, and interactive—to create transparency for crew around what is taking place in the Senior Manager and Manager meetings. These projects challenged me to create visual content that aligns to Vanguard’s brand and understand what information is most important to crew. I was able to leverage my marketing background to add an outside perspective and successfully create a sustainable framework for the department. This experience gave me the chance to manage several projects, network effectively and create numerous relationships, and develop leadership skills.
I am extremely grateful to have been an intern at Vanguard. It was very easy to immerse myself into the culture here, largely because of the willingness of the many individuals I interacted with, to assist in giving me the best chance for success.
Pennsylvania Corporate Challenge
C2C Corporate Finance and Accounting – Sarah C. (PA)
I am thankful I had the opportunity to intern with the Global Investment Data Management (GIDM) team on the Equity Trading Floor this summer. I was tasked with designing a new role to combine some of the GIDM Index and Reference teams’ tasks to increase efficiency, broaden investment acumen, and free up time to improve the ways that GIDM provides security and index data to the Equity Index Group. Even in ten short weeks here, I have grown professionally and personally. I developed meaningful relationships, learned and implemented project management best practices, and deepened my knowledge of the systems that ensure accurate and timely data for stakeholders. I have made this summer count by remaining open-minded and self-reflective. The approachability of leaders and the focus on development is genuine at Vanguard, which has encouraged me to truly make the most of every experience this summer.
C2C Investment Management – Tom Z. (PA)
This summer I was placed within Vanguard’s Investment Risk team covering the Quantitative Equity Group. Working with my manager, we have managed to strike what I think is the perfect balance of learning new, intellectually challenging things while also helping solve real-world business problems. In this sense, I have made my time at Vanguard count for both my personal development and the betterment of my team. Going from minimal knowledge about quantitative equity risk management to completing and presenting projects that involve creating frameworks for advanced risk analytics (used in regular meetings, ad-hoc analysis, and presentations to the CIO) has been a truly rewarding experience. These projects have not only helped me develop my technical skills in finance, math, and programming, but have also refined my ability to effectively communicate my project concepts, challenges, and ideas. Overall, my experience at Vanguard has offered me an engaging workplace where I can form terrific professional relationships to help hone and apply the skills I learn.
MBA Internship – Nancy M. (PA)
I have spent my summer working with the International Americas team on developing a competitive intelligence framework for the region. I had the opportunity to learn about various North and South American markets and the complexities Vanguard faces in those countries. Coming from a non-finance background, I valued the opportunity to learn about the asset management industry and gain an international perspective of the company. The MBA Leadership Development Internship Program provided access to senior leadership to ask questions about Vanguard’s strategic priorities and crew member development. I’m happy to come out of my internship experience with a better understanding of how Vanguard is able to play a leading role in global finance and how much they value everyone’s voice.
North Carolina Classroom Central
C2C IT – Abby H. (NC)
This summer, I have been on the Mighty dUX team, which is part of the Enterprise Advice pillar. Our team is working to build a batch application that can check a client’s investment portfolio daily and rebalance them as necessary to best help clients meet their investment goals. I joined dUX right before its first major milestone in development, which meant that I had a very short learning period before I began working on issues vital to the team. This helped me develop my ability to think on my feet and be flexible and adaptable. I learned to take on big challenges and to collaborate with my teammates to quickly and efficiently find solutions to problems as they arose. I enjoyed my internship so much this summer that I applied for a full-time position and will join the 2019 TLP Cadre this fall, so I truly believe that I made it count!
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