As a student, I always wondered what it’d be like to transition into the real-world. More specifically for me, into the corporate world.

To help bridge the gap from education to employment, my university offers 6-month co-ops – an opportunity to work full time and receive college credit alternating with periods of classroom study. Entering my junior year at college, I knew it was time to pick a company where I could learn new skills and how to make that big transition. But, which company should I choose? Was a small company or large corporation a better fit? Which industry was right for me? So many questions were running through my mind. After some research, I found Vanguard had a position I was interested in. I worked hard on my application and earned an interview. I vividly remember driving to my interview and wondering if I would fit in and what working at Vanguard would be like.

Interviewing & interning

From the moment I walked in the door, I was met with a warm reception. I remember my interview like it was yesterday–I told my interviewer that I was interested in personal growth, professional development, and purpose. We had a great conversation about my goals and Vanguard’s mission. To this day, we still keep in touch and discuss what’s going on in our lives – both professionally and personally. My relationship with her was instrumental in navigating through my co-op at Vanguard and one of the main reasons I chose to accept a position at Vanguard after graduation!

During my co-op, I worked in Institutional Marketing and Communications. My manager was excellent. He connected me with so many crew members, many of whom became trusted advisors who I still consult before big decisions. These mentors have helped me strategize ways to turn my weaknesses into strengths, challenged me to look through a long-term lens when making decisions, and ultimately pushed me to apply for one of Vanguard’s Leadership Development Programs.

Why it mattered

My 6 month co-op came to a close, and as I returned to Drexel for my senior year, I kept in contact with many crew members. The following summer, I returned to Vanguard as an intern with Vanguard Charitable to support a busy giving season. In such a close-knit environment, coupled with the holiday spirit, I developed friendships across the organization. Because of those close relationships, I agreed to return part-time to a role in Research & Strategy. I continue to catch-up with my old team whenever our schedules allow.

As I was entering my last semester at Drexel, I shared my excitement at my college graduation on LinkedIn and thanked those that helped me cross the finish line. Little did I know, the reach would be in the thousands. Hundreds of crew members liked and commented, welcoming me into the company. The fact that crew members who I never met before were so enthusiastic and accepting was humbling. It reassured me that I found a company with a sense of community and family.

The little things count

Another uplifting moment happened while I was struggling to find a conference room. It was the end of the day and most of the office had already headed home. I clearly looked lost, reading every sign to find the meeting location. A woman rushing to catch an elevator paused and asked, “Looking for a room?” I nodded, a little embarrassed, and told her the room number. Instead of just pointing me in the right direction, she took the time to personally walk me to the room. This may seem like a small thing, but to someone who is new, it can mean the world when someone shows a little kindness.

A few months later, I came aboard as a full-time employee. When I came back to the Malvern campus, previous co-workers and managers were excited to connect and hear my updates. That reassured me that our relationships were not static–they were active and lively. And since my start date, I’ve connected with so many people across divisions and in various positions.

Coming out of college, there is a sense of angst and wonder around the corporate environment. But my fears disappeared once I came to Vanguard. From my first face-to-face interaction with crew to launching my career here, I have cultivated and deepened so many valuable relationships.

-Cayla R.

If you enjoyed this post, check out more from our #LifeatVanguard Blog.  And if you’re ready for a more rewarding, engaging, meaningful career, check out our opportunities at www.vanguardjobs.com.

A company like Vanguard doesn’t function or flourish without the expertise and support of our IT crew. But it’s not just about technical skills – supportive mentors and peers, challenging work, autonomy, these are all part of the culture of our tech teams. Technology is growing faster than almost any other industry and Vanguard’s IT crew are the investigators, problem-solvers, leaders, and experts who help keep us on the forefront of the ever-changing technical landscape. And these dedicated crew are the driving force behind why Vanguard was recognized as one of Computerworld’s top ten Best Places to Work in IT.  In these blogs, our IT crew share their professional development story, the impact they’ve had on technology, and their internship experience.

A Different Kind of Investment

“During my time here, I’ve seen Vanguard support a different type of investing – investing in their crew.” In this blog, IT Developer Elijah A. writes about how Vanguard has supported his professional development.

Vanguard Crew Innovate New Technology through The Discovery Challenge

Solutions Architect Linda C. was able to coordinate the Discovery Challenge, a way for crew to submit their innovative ideas and ultimately influence technological advancements at Vanguard.

Meeting Vanguard At The Grace Hopper Conference

Learn how Stephanie made her decision to accept an internship offer after spending time with Vanguard at the Grace Hopper Conference.

Make your career count—search our opportunities.

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8 Tips From An IT Recruiter On How To Ace Your Interview

Are you an IT professional with an upcoming interview? Sharon H., a Vanguard IT recruiter, provides 8 tips to ace your interview in this blog.

If you have ever wandered the halls of Vanguard, it is likely you have a Jack Bogle story. Vanguard crew members have proudly shared personal experiences involving the company Founder, celebrating the remarkable man who helped shape the investment landscape that exists today. Through their reflections, it is evident that Vanguard crew will continue to honor his legacy for years to come.

“Jack Bogle was the kindest, most thoughtful person I ever met. As a veteran, I recall days back in the 90’s, Jack would show up unannounced in our area and just give a speech. You could be having the worse day ever and after hearing Jack speak, you felt like you could conquer the world. Mr. Bogle’s empathy and true positive spirit, along with his wit, made crew feel like they were a part of his own family. RIP Mr. Bogle and thank you for all that you did for me and the crew.”

– Carol S.

“I’m lucky to have had a few great memories with Mr. Bogle, especially in the last few years in my role on the Retail social media team. He was always so humble and open when we worked with him. Reading through social media posts this week from fans around the world has been so heartwarming. I’m torn between my top two memories: discussing a musical in the Morgan Galley while waiting for a sandwich, or asking him to pose with this sign while discussing hashtags and how much people love him on the Internet.”

– Tamara S.

“After I’d been here a few years, I decided I wanted to meet Mr. Bogle, so I e-mailed him directly to ask. He e-mailed me back pretty quickly and said, “Sure, let’s do it.” He met with me one-on-one for about a half an hour, and then he and a couple of my fellow crew members all went to lunch together in the Galley. He was a rock star in the financial world with a rock star schedule, but still made himself accessible to anyone who asked. Godspeed, good sir. You changed my life, and the world.”

– Chuck R.

“Jack Bogle was a true inspiration to all in the investing world, but especially to those that knew him and worked for this company.  I will fondly remember seeing him in the galley, receiving his books, and having him sign each and every one.  I’ll cherish a photo I was able to take of the two of us in his office for a book signing a few years ago. RIP Mr. Bogle. May the legacy you leave behind continue to make you proud.”

– Lari H.

“I met Mr. Bogle in my first few months at Vanguard. Like many others, it was a quick conversation in the Galley back in 1998. I would have been thrilled with a quick nod, but he took the time to speak with me, asked what I did, and he shared a quick story about his Princeton thesis and the importance of what we do. I left with the feeling that I had the most important job in the world and it helped cement early on that Vanguard was the place for me. I had a number of other interactions with him over the years and while I expected him to slow down, he would constantly surprise me with his energetic voice, sharp mind and engaging stories. But it was his idealism that had the most impact on me. A man that could have lived in an exclusive social strata and with significant wealth was very comfortable engaging with anyone and focused his professional life on making financial security attainable for the masses. Even one person can make a difference – Very inspirational! Thank you for so many life lessons and rest easy, sir – we’ll take it from here.”

– Michael G.

Thank you, Mr. Bogle.

Take a look back at the life of Vanguard’s founder.

I come from a service-oriented family. From teachers and nurses to law enforcement and the military, my parents, grandparents, siblings, and even in-laws have all fields covered. So you can imagine how much of an oddball I was when I decided to pursue a career in finance after really enjoying my business classes in college. I had a personal dilemma of feeling like I needed to choose a career path that either put me or put others first. I graduated college in the midst of the global financial crisis, during which the reputation for most firms in the industry was at an all-time low. I pictured my future self sitting at a family dinner and talking about my day working with investments, and then hearing about family members saving lives or risking theirs for complete strangers. Talk about humbling.

Doing well while doing good

In researching companies with whom I wanted to work, Vanguard rose to the top after I spoke with a few crew members through mutual college friends. The biggest thing that struck me was the way they spoke about helping investors, genuinely putting others first, and the client and community-centered culture. I had a flashback to interviewing for another financial services firm where I was asked how many wealthy people I knew so that I could begin selling them products (Answer: Not many, and no thank you). At Vanguard, there seemed to be an opportunity to mix both ‘doing well’ in building a great career and ‘doing good’ for others through service.

My ‘day job’: Serving our clients

Fast forward eight years and Vanguard has given me the opportunity to help serve in both my ‘day’ and ‘night’ jobs. In my ‘day job’, I lead a team of investment analysts in our Personal Advisor Services group, where my team is responsible for building out the methodology used to construct and manage our clients’ portfolios. Each day, we work to solve complex issues that will ultimately impact our clients’ ability to reach their financial goals. Knowing what is riding on our success is a terrific motivating factor and our entire team is focused on the collective goal of doing the right thing for our clients.

I also get to see Vanguard’s financial advisors helping clients that need it most: those that don’t have the time, willingness, or ability to manage their money. I get to hear real stories about our crew making a difference in people’s lives by helping them achieve a goal or giving them peace of mind in volatile markets.

Interested in our Advice career opportunities? Start your search here.

My ‘night job’: Serving the community

In my ‘night job’, I am a member of the leadership team for My Classroom Economy, a completely free financial literacy program that enables educators to teach children financial responsibility. The program was developed by an incredible group of volunteers, many of whom were educators prior to working at Vanguard, and has reached over 800,000 students. I lead a team focused on building partnerships at the state and federal level, and pushing for district, county, and state-wide adoption of financial responsibility programs. Our ultimate goal is to ensure children receive the basic financial responsibility education they need, as having this skill has been proven to play such an important role in their lives.

Earlier this year, two peers and I went to Washington D.C. to meet with staff members in the Treasury Department, House, and Senate, in an effort to promote the importance of teaching financial literacy at an early age. We were frequently asked how much the program costs and, after saying it is 100% free, are asked “What’s in it for Vanguard, then?” The truth is that the program is powered completely by Vanguard volunteers, each and every one of us are driven to serve and make a positive difference in the community for no other reason than that it is the right thing to do.

If you’re currently seeking a job or choosing a career path, my advice would be don’t compromise on what is most important to you (your ‘non-negotiables’) and find a company you would be proud to represent. Doing this requires that you take the time to reflect on what you won’t compromise and do your due diligence to learn about the culture at prospective employers. My non-negotiables were working for an organization with a service mindset and for which there would be no conflict of interest between our success and our client’s success. I’m incredibly proud to represent Vanguard in both my ‘day’ and ‘night’ jobs, and I now have great stories to tell at the dinner table!

-Nick L.

We asked 7 leaders from all across Vanguard, “What is your career-related New Year’s resolution?” Here’s what they had to say:

1. Christina Selby, Principal in Finance:

Spend time each week reading to increase my understanding of the asset management industry and the markets.  There is so much change going on in today’s world and I want to make sure I carve out time to focus on my personal learning this year.

2. Steve Holman, Principal in Institutional Sales:

In the new year, I’m going to make a concerted effort to spend more time with front-line crew in their interactions with advisors and clients. I am still relatively new to my role as Head of Vanguard Retirement Plan Access (VRPA), so investing the time with our clients will not only force me to deepen my knowledge of our products and services, but it will also allow me to gain valuable first-hand insight about how we can serve clients better.

3. Jodi Miller, Principal in Retail:

Increase my investment acumen. Specifically, being new to Vanguard, I want to learn more about our investment and advice methodology as a firm and how we build funds for our clients.

4. Joe Davis, Chief Economist and Principal in Investment Management:

Read even more daily than I do (from 2 hours/day to 3 hours/day). Finish my Python course I am taking online. Complete 20 read books in 2019.

5. Kevin Jestice, Principal in Information Technology & Security:

My career New Year’s resolution is to schedule more unscheduled time. Sounds funny, but my most productive and creative times come from talking to members of our team, drawing on white boards, and spontaneous interactions. I intend to free up more time in my days for those types of interactions by scheduling free time.

6. Lisha Davis, Head of the Innovation Studio:

Go completely paperless and create more teambuilding time.

7. Manuel Calero, Principal in Retail:

I love to read books that can help me be a better leader. Some of my favorites are Thinking: Fast and Slow, Factfulness, and The Captain Class. I often recommend books I think offer relevant and practical ideas for improvement, but I think I can do more than just recommend the book. For the new year, I am committing to hosting one lunch per month where I facilitate a hands-on activity that introduces a concept I read about in a way that makes it easy to apply to our day-to-day responsibilities.

Are you ready to make it count this year? Search our opportunities.

More careers blogs you may have missed

Our Most Popular Careers Blog Posts From 2018
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One fall day in 2017, it was time for my 1-on-1 discussion with my manager, Christine. I work as a solutions architect and my team researches emerging technologies and ways to experiment with these technologies. So it made sense when, during our 1-on-1, Christine asked me “How do we get more innovative?” I thought about it for a few seconds and said “we ask the crew.” My manager’s eyes lit up, and she said “let’s do it!” What sounded like a simple answer spun into a new web of ideas on how we could get the crew equally excited about this new opportunity.

After shopping around our idea and gaining support from leaders to move forward, Discovery Challenge was born. Discovery Challenge was basically an ideation event for crew to submit ideas that would solve a business problem using a new or existing technology. Amber, a participant in this event, described it as “Vanguard’s version of the TV show, Shark Tank. It was an opportunity to take an innovative idea and plead its case for viability.” Over a 3 week period, 196 people participated and submitted a total of 121 creative ideas! The 4th week consisted of crew getting 5 votes to use on the ideas they liked. An astounding 5,255 votes were cast! After 2 rounds of narrowing down ideas, 5 ideas were selected to present in front of a panel of senior business and IT leaders at what we called Discovery Challenge Day.

Looking for a change in your IT career? Make it count with Vanguard.

Planning an event like this is definitely not easy and I now have a new appreciation for event planning. Of course, I could not do it all myself. My planning team was just as much involved in the intricate details as I was. And keep in mind, we were doing this as an extracurricular activity. We still had our day jobs, but we were meeting at least twice a week to coordinate all aspects of Discovery Challenge. My partner in planning, Charlotte, summed it up as, “Discovery Challenge was about discovering new ideas, but I also discovered my own potential while planning the event. I was able to develop skills that I don’t normally use in my day-to-day job. I feel grateful to have the opportunity and the support of my manager and team to learn new things and be creative in a new way at work.” Planning also involved marketing to get people thinking and excited about submitting ideas. We held promotional events to entice participation. We created a positive energy for Discovery Challenge, as well as generated an opportunity to have fun at work. Our efforts even led to getting idea submissions from departments we didn’t market to. It was amazing to actually see this event getting around to so many people!

Discovery Challenge Day was full of energy! What was even more special about this event was we were able to successfully do it cross-site with crew from Pennsylvania, North Carolina, and Arizona. The teams and individuals presenting their ideas did a fantastic job impressing the judges and the audience. Claire, a planner and emcee for the presentations, said it best: “My favorite part of the Discovery Challenge was seeing the innovation and creativity of my fellow crew. I was blown away by their intelligence and how connected they are with cutting edge technology and how we can use it to better serve our clients and crew.” It was awesome to see crew showcase their talents outside of their everyday work. The winning team from our North Carolina site, husband and wife, David and Jess, were very appreciative of the opportunity, “When we submitted our idea to the Discovery Challenge there was an excitement that so many people wanted to be a part of. We bounced our ideas off crew members across job disciplines, divisions, and job sites. The enthusiasm we received while we looked for feedback blew us away. By the time we presented our idea to management we had all the business knowledge we needed to make an effective pitch. It’s a good thing too because the judges didn’t go easy on the Q&A portion! The whole experience made us realize that innovation is on everyone’s minds all across Vanguard.”

Since the challenge ended in April, the rest of the planning team and I have been busy trying to find a home for as many of the ideas as possible. We feel it is important to connect ideas to owners to show that every idea is important and has the potential to make a difference. Alex and her team had a great experience with Discovery Challenge, “The Discovery Challenge was a great process for our team. We were able to submit a problem with divisional impact and that we knew had been an ongoing opportunity. Although our idea was not selected as a part of the competition, we still felt validation knowing our idea was heard and is currently being pursued by the impacted groups.”

Our mission for the Discovery Challenge was to provide an opportunity for crew to share an innovative idea on how to use technology to meet a business need, to be creative, and to give crew exposure to a forum outside of day-to-day project work. The whole experience was gratifying for everyone that participated. I am so proud of this event and to have accomplished the mission set forth. It has been personally satisfying to be able to make a difference, especially when you have the right support from your leaders. This whole experience has emphasized Vanguard’s dedication to crew development.

Who would have thought a random idea in my 1-on-1 could positively affect as many people as it did? Pretty powerful.

-Linda C.

More careers blogs you may have missed

Solving Problems and Innovating through Data Science
Driven by Vanguard’s mission, crew member Amir shares his career journey through technology and data science in this careers blog.

My Dad Sparked My Investment Passion; Vanguard Fueled It
In this blog, one of Vanguard’s department heads shares about his career journey and how important investment acumen has been for his success.

A Different Kind of Investment
In this blog, Information Technology Developer Elijah writes about how Vanguard has invested in his professional development.

Remembering Vanguard’s Heritage through our History Center
In this blog, we take some time to reflect on Vanguard’s past four decades with a virtual tour of our History Center and a sneak peek into our mission and business.

Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.

The end of the year is often a time to reflect on all that’s been accomplished in the last twelve months. We pulled together the top five career stories from 2018. Whether it’s your first read or you’re revisiting a favorite, we hope you enjoy!

https://www.vanguardjobs.com/career-blog/2018/08/31/chief-investment-officer-story/

Greg looks back at his upbringing, his early job history, and why he ultimately came to–and stayed at–Vanguard.

“Although I never thought of pursuing Vanguard as an employer, I was curious about their trading floor and Vanguard’s approach to investment management. I started researching the markets and the investment side of the insurance industry. I had no idea I was planning my future career.”

https://www.vanguardjobs.com/career-blog/2018/06/13/daughter-book-club/

We celebrated Father’s Day with this story about how three things drove a crew member to start a book club with his daughter.

“Has the universe ever given you a sign?  An unmistakable, it’s-time-to-act type of signal?  Well, as I was sitting at Vanguard’s Leadership Symposium in Philadelphia last fall, a topic hit my radar for the third time in the span of a few months…”

https://www.vanguardjobs.com/career-blog/2018/05/07/working-mom-love/

Schuyler reveals why she loves being a working mom at Vanguard and how she was supported during maternity leave.

“I love my job and I wouldn’t trade it for the world, in fact, I would go as far to say I love being a working mom. There is no secret formula to create a balance or even a magic number of how much time should be spent at home vs. work. Instead, it is all about flexibility.”

https://www.vanguardjobs.com/career-blog/2018/07/27/prepare-vanguard-interview/

Not sure what to expect for your first interview at Vanguard? Whether it’s a phone screen, or an in-person interview on one of our campuses, these tips will give you a behind-the-scenes look at questions to prepare for, how to stand out, and general best practices for our entry level interviews.

https://www.vanguardjobs.com/career-blog/2018/11/11/boots-suits-veterans-day/

Anne-Marie, a US Air Force veteran, shares how she made the transition from boots to suits, and how her military experience prepared her for a career at Vanguard.

“At Vanguard, as in the military, leaders are expected to prioritize their people. I learned very early on that if you take care of your people, they will take care of you. Vanguard does an exceptional job of prioritizing and committing resources to crew development—and the results of that focus are crystal clear to me each and every day.”

Inspired? Make your career count—search our opportunities.

As the end of the year approaches, crew members around the world join together to help brighten the lives of children, seniors, and families in need. We call this effort Vanguard’s Giving Season. Since 1995, crew members have provided more than a quarter of a million gifts to thousands of deserving individuals.

Vanguard partners with different local agencies and organizations to administer the program, allowing the initiative to take on unique dimensions at each of our sites. For instance, crew members may create gift boxes, or purchase toys, books, clothing, and treats (at some sites, crew sponsors receive gift suggestions for the child or senior assigned to them).

This holiday season, our Malvern, Pennsylvania office crew provided gifts for over 1,800 local children. And crew volunteered more than just gifts: over 250 crew members used their volunteer time off days to assist with Giving Season activities like gift shopping, wrapping and packaging, and delivering gifts to the local agencies. Learn more about other Vanguard community efforts.

Do you aspire to be part of a global company that serves a greater good? Make it count.

Worried about the support you’ll have in your summer internship? Hear our interns talk about the types of people you will meet at Vanguard through the College to Corporate Internship Program, and how that impacted their summer experience.

Make your summer count! Learn more about our internships.

More careers blogs you may have missed

Preparing For a Vanguard Interview – Be a STAR
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My Story: Vanguard’s Chief Investment Officer Greg Davis
Chief Investment Officer Greg Davis looks back at his upbringing, his early job history, and why he ultimately came to–and stayed at–Vanguard.

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National Intern Day: How Vanguard’s Internships Help You Test the Waters
Our College to Corporate (C2C) interns from our three US sites share how they spend their days and what they get from their time at Vanguard.

Debunking 5 Common LinkedIn Myths
Do you have a LinkedIn profile? If the answer is no, what’s holding you back? In this blog, we set the record straight and debunk five common myths about LinkedIn.

It’s National Career Development Month this November, and Vanguard Leadership Performance Consultant Matt P. offered to share his insight on creating a feedback culture—and as he mentions, it doesn’t need to be scary!

If I’ve heard it once, I’ve heard it a hundred times: “I’m open to feedback. Please share it with me as soon as you have it.” But once there’s something to share, feedback becomes the “gift” everyone wants to return.

For over ten years now, feedback has been an integral part of my professional (and personal) life. As a corporate trainer, leader, and now Leadership Performance Consultant, I recognize that feedback is an essential ingredient in the development and growth of others (myself included). I rely on both dispensing and receiving it. And others rely on my ability to articulate its importance and understand its impact to their career.

It’s normal for our skin to get too “thin” when it comes to feedback. And aside from the good game a person may talk, feedback is generally avoided. You can predict the result: Development stalls, or even halts completely. Feedback doesn’t need to be scary. And although it’s often misunderstood, it isn’t complicated. My advice: Run toward feedback! Dispense it with empathy, and receive it with gratitude.

So what is feedback?

Well, at its most basic, we use feedback to “grow, show, or know.” More specifically, this means providing “developmental” or “evaluative” (sometime both) feedback to help someone. And that someone shouldn’t necessarily be an employee who is getting a message from a leader. Feedback works best when it’s given peer-to-peer, leader-to-direct, and direct-to-leader. We’re all in this together. So what are the nuances between developmental and evaluative?

At the highest level, developmental feedback is based on a desire to grow or develop someone at an individual level. It provides detailed information on how behavior or performance can be changed or maintained. It also gives minimal indication or performance relative to others. In contrast, evaluative feedback is usually for a defined period of time and aligned to a specific competency. It’s often tied to specific rewards or compensation, and focuses on outcomes or relative impact to others. Lastly, feedback is not coaching. But feedback informs and drives coaching. Feedback is factually based and past tense. “In yesterday’s meeting, you did XYZ. Here was the impact.” Coaching gets into where you go from here.

Often times, people give compliments in lieu of feedback. “Great job in today’s meeting!” Thanks. But what was so great? This is a prime opportunity for specifics. “Great job” is more of an opinion—a compliment at its best (at its worst, it avoids giving detail and thoughtful insight). Instead, try linking what someone did to the expected results of the job, or something the recipient is working to improve. And don’t worry; you can still be complimentary: “Great job instilling confidence in your stakeholders yesterday. During the meeting, you answered every question with detail, affirmed next steps, and assigned deadlines appropriately. As a result, everyone left with a better understanding of his or her responsibilities, as well as where the project is going.” See the difference?

Find your approach

In order to be truly effective, feedback needs to become habitual—think brushing your teeth or going to the gym. Each of us should be looking for opportunities, regardless of role or level, to make feedback more deliberate and disciplined. If you’re asking for it, reflect on what you can do to solicit for it, and make it safe and easy for others to provide it. Don’t get defensive. Seek to understand, thank the messenger, and reflect on what you heard. If you’re giving it, be thoughtful and specific with the message, and show that you’re invested in someone’s growth, not looking to nit-pick. Provide it often so it becomes routine and is expected by others.

So often what I observe is that feedback is only given when someone does something that falls on the furthest ends of what I call the “Nailed it! Failed it!” spectrum. If Cynthia does a “great job” in a meeting (Nailed it!), she gets a compliment (again, not feedback). If Cynthia messes up (Failed it!), she gets feedback about what she did “wrong” (and coaching may or may not accompany it). Resist the temptation to live on the fringe. Most of what we do in our careers are neither “Nailed it” nor “Failed it” case studies. We live in the “in-between”. And here lies the greatest room for feedback to work its magic.

Here’s an example: “Matt, I appreciated your participation and insight in yesterday’s staff meeting. Can I offer you some feedback? I noticed a few times throughout the meeting you were checking your phone. During one of these instances, you weren’t able to notice the non-verbal reaction several teammates had to something you said. Keep in mind that looking down at your phone instead of reading the room may serve as an impediment to your ability to counter resistance, read the room, convey commitment, and or effectively influence others.” This is an instance of where giving a precise and meaningful piece of feedback can help a teammate understand the impact of his behavior. And, should he chose to act on it, get better!

Make feedback more habitual by carving out time in one-on-ones, team meetings, and/or coffee chats with colleagues. After a while, others will see feedback for what it is—a conduit for insight and development, not penalization. The more people understand that it’s being given not only to address large skill gaps (appropriate, though not the norm), but to reinforce positive behavior and improve performance and overall development, the more people will seek it out–even expect and appreciate it! Create a safe, empathetic environment for giving and receiving feedback, and strive to make feedback more expected, so it’s accepted. Only then will it truly be the “gift” that everyone wants to receive.

-Matt P.

More careers blogs you may have missed

4 Hacks for Your Best Social Brand Ever
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My Story: Vanguard’s Chief Investment Officer Greg Davis
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Solving Problems and Innovating through Data Science
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3 Tips from My Midlife Start at Vanguard
Financial advisor, Polly, shares 3 tips on her career journey and how she made a midlife start to her career at Vanguard.