Finding the support I needed at Vanguard
A refreshing change of scenery Recently, I took the time to sit back and reflect on my experiences in the workforce as a whole and realized I’ve been pretty fortunate. I have worked in various fields – while not necessarily ideal since I’ve always wanted to work in finance, I still never worked in a role or for a company I didn’t enjoy. However, last year while working in the telecommunications field and with six years of military experience under my belt, I decided that I would finally do all I could to get into the financial industry. I joined Vanguard in September of 2017, and not only has it been a refreshing change of scenery in a new field, it’s been everything I’ve hoped for and more. An excellent support system As a Client Relationship Associate, there were a few daunting things I had to face to jump start my career – taking the Series 7 and Series 63 exams, and refreshing my finance knowledge from my accounting studies in college. I was fully prepared to go home each day and study like my career depended on it – because frankly, it did. This is when I first noticed the depth of Vanguard’s support. My fellow new hires and I were provided study materials free of cost and given a plethora of time to be able to study, ask questions, take classes, review scenarios, and everything else we needed. I passed both exams on the first try – despite not having a finance degree! Now, as I approach a year as a successful Client Relationship Associate at one of the largest firms in the world, I’ve started to pursue growth opportunities both professionally and personally—some of which include helping our local communities. I’ve had the opportunity to participate in the holiday giving season through Vanguard, and we’re also provided a volunteer time off day in which we get to help our communities while being paid! Professionally, I’ve been able to meet with fellow crew members in different departments and see a day in their lives, pick their brains about what’s needed to succeed in their role, and view them in action. My team leader Jake has been essential in not only lending his network to get me in contact with different departments, but also in getting me the free time to explore other roles at Vanguard. These sessions have been very important and have helped me identify next steps and roles I’d like to pursue at Vanguard.
The journey continues
With the free time to observe other departments combined with seeing how my team leader has helped me on my journey, I’ve figured out that I want to pursue either a financial advisor or leadership role. I’ve enjoyed seeing the way our leaders develop crew members through coaching and mentoring, and watching how our advisors add value to our clients’ lives by helping them accomplish their goals. It is my hope to continue to build even deeper and more meaningful relationships with my colleagues and our clients, as well as to further develop my skills in my career. Whether it be in leadership or as an advisor, I will continue to be a steward of Vanguard’s mission to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success, all while fostering this same passion with the crew and clients I work with.
With Vanguard’s flexibility and support, I have full faith that I’ll be able to succeed and in a timely manner. As my journey continues, I’m excited to know I have Vanguard’s support and would encourage others to be unafraid of using all of the wonderful resources available to you. I know that I will be able to attain the career I want at Vanguard.
-Rod M.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
Building a network on the softball field
I have been playing sports since I could walk. Growing up I was heavily involved in tournament, club, and school softball, and I played college-level field hockey. My athleticism defined me. When I began my full time job working in a cubicle, I found the transition to be pretty difficult. Sure, I would go to the gym in the morning or evening, but I missed organized sports. Enter the Vanguard recreational softball league—a league that consisted of at least 16 different teams, all composed of Vanguard crew members. The captain organizing the team in my department was admiring this year’s players and their skillsets—noting that they were going to have a great season. This was my chance to become involved with organized sports again! I joined the team and made the starting line-up as the first baseman. Little did I know that playing in the Vanguard softball league and building relationships with my teammates would prepare me for playing in the big leagues at work too.
As I’ve progressed in my career at Vanguard, I’ve seen how the friendships I made on the softball field have progressed as well. I joined the team while part of the Fund Financial Services department, where my role focused on pricing the individual stocks and bonds held in Vanguard mutual funds. I knew there were many directions in which my career could go, but I had no idea where to start. I didn’t know many people outside of my department, and I wasn’t sure if I should go back to school for further education. It was through my softball team that I learned about the many opportunities that existed at Vanguard. It might sound nerdy, but at team happy hours after the softball games, I picked the brains of my teammates. There was the Institutional Relationship Manager that played the outfield, the Investment Analyst that played short stop, the Fixed Income Trader that pitched, the list goes on. And to my surprise, they actually enjoyed talking about their roles outside of work!
The networking that resulted from the softball team extends far beyond the softball field. As the years went on I got to know people from all across Vanguard, and I met with them over coffee or lunch. It was with the guidance of these crew members, teammates, and friends that I landed a job in my dream department doing investment research, and decided to work towards attaining the Chartered Financial Analyst designation (I’m 2/3 of the way there!). Now, as new crew members join the softball team, they ask me about my job. They ask me to grab coffee or lunch with them to provide career guidance.
After six years on the team, I can say quite a few things about what the experience has done for me. It’s helped me transition from an active athletic lifestyle to a healthy work/life balance. It’s made me realize that the confidence I have on the softball field can carry through to the work that I do in the office. And just like in softball—or any sport for that matter—hard work and dedication will pay off over time. The same thing can be said when it comes to your role and career.
I’ve realized how to take the lessons that I’ve learned over the past few years and impart wisdom on newer crew members. I value the importance of a network, and learned that building a network doesn’t just happen in the office. Lastly, I proved to myself that I’ve still got it when it comes to organized sports! How do I know that? We’ve won the softball league championship every year since I’ve joined the team ;).
-Jenna M.
If you’re seeking an environment where you can make a difference and develop professionally, check out our opportunities at www.vanguardjobs.com.
What is a VTO day?
When I joined Vanguard in the summer of 2016, it marked a return home for me to the Philadelphia region after college and work had taken me away for several years. Even though Philadelphia was home for me, I still found myself facing all of the normal jitters that come with a new experience: What would my new team be like? How would I fit in? How would I find my way? Luckily, two years later, I am happy to say these fears quickly subsided, in large part to my involvement with Vanguard’s community engagement efforts. Part of what attracted me to the firm was Vanguard’s strong corporate culture, which centers around three key focus areas – clients, crew, and community. During the recruitment process, I was particularly impressed to learn about the breadth and depth of Vanguard’s community involvement. Once I joined the firm, I was able to take advantage of several of our formal and informal community programs to deepen my connection to both Vanguard and the Philadelphia community.
Within my first two weeks at Vanguard, I was invited to join a group of teammates in a community engagement project at a local university. Together, we partnered with an undergraduate class on a semester-long marketing case project. Building from that experience, my manager suggested I plan a volunteer day for our whole team. Vanguard offers each employee one day of personal time to be used pursuing a volunteer engagement of their choice. We call the program “Volunteer Time Off” or VTO. Our team decided to spend our VTO day working at a local school. Having enjoyed both of those experiences, a mentor encouraged me to participate in a Vanguard Skills-Based Volunteering project. A team of colleagues from all across Vanguard were brought together to assist a Philadelphia-based non-profit with a strategic project.
Each of these three initiatives offered me the chance to get to know my new colleagues better and develop mentors from across the company. It was extremely rewarding to get to share skills I honed at Vanguard such as critical thinking, business strategy, competitive analysis, and public speaking—with students and community members, while also sharing Vanguard’s mission.
Volunteering outside of work
My community service work at Vanguard inspired me to become more involved in my spare time as well. I’ve always been passionate about the arts, and growing up, I took years of ballet lessons. I knew once I was back and immersed in Philadelphia’s atmosphere and culture, that I’d want to align my volunteer efforts with the things I love.
Lucky for me, a family friend connected me with the Greater Philadelphia Cultural Alliance (GPCA). The GPCA serves as the organizing body for over 400 of Philadelphia’s cultural organizations and provides them with key grants, research, marketing, professional development, and advocacy services. Around the same time I was connected with the GPCA, the organization was launching a young professionals’ group, the Emerging Leaders Circle (ELC). I was delighted to be nominated for and accepted to the ELC. The group plans monthly professional development, networking, and educational events to connect young professionals in Philadelphia’s corporate and non-profit sectors. For the past year, I have served on the steering committee of the ELC and taken a more active role in planning ELC events. This leadership role has given me the opportunity to continue to grow many of the skills I develop at Vanguard—like project management, strategic thinking and planning, and public speaking.
As I assumed more responsibility within the ELC, I once again found myself facing the new-experience-jitters when I was tasked with organizing and moderating a panel presentation. I had no clue where to start, but I found confidence in knowing I had my Vanguard support system to guide me along the way. My colleagues helped me brainstorm panel topics, connected me with potential panelists, shared speaking tips, and even drove me to the event in the pouring rain! The event was a huge success, and in an audience of over 100 people, I was so happy to see several friendly faces from Vanguard.
My efforts with the ELC were formally recognized when I was selected by the GPCA as the 2018 Emerging Cultural Champion. I was thrilled to receive this award. I was even prouder when audience members came up to me to congratulate me AND gush about their love for Vanguard!
Two years later, I have answers to many of my initial concerns. I have found a network of colleagues I fit in with. These colleagues have offered me critical guidance and helped me become a better volunteer and leader. I know I will have many other challenges and new experiences at Vanguard, but I also am confident my colleagues will support me through them all.
-Jessica P.
If you’re seeking an environment where you can make a difference and develop professionally, check out our career opportunities at www.vanguardjobs.com.
Internal Audit: diverse work, a welcoming team, and time for my son
When I started my career over 10 years ago, I had recently graduated college and was thrilled to have a job and steady paycheck. I followed most of my friends into a career in external auditing, performing IT audits. Shortly after I started my career, the stock market crashed. As I saw people around me struggling to find jobs, I felt fortunate to have my position in a company where I was able to learn, grow, and travel all across the country. However, after 7 years of traveling between clients and working busy schedules, my personal life had changed – I was getting ready to marry and start a family and knew I needed a more predictable work schedule. Although I knew that the career change was the right decision for me, it was still nerve-wracking. I loved where I worked, my colleagues, and the variety of work on my plate. I was worried that the new position would be boring and it was daunting to think about rebuilding my reputation again with people who didn’t know me.
Now after 3 years at Vanguard I can say that the change was the best decision I could have made. During my time here, I have never audited the same process twice and am able to get a much deeper understanding of the processes than I was able to do in external auditing. I am afforded the opportunity to learn about all aspects of Vanguard’s business, network with management across Vanguard, and constantly learn new skills. Additionally, my leaders frequently give me stretch opportunities to stay challenged.
I worried about rebuilding my reputation in a new company, however, within the first week I realized that Vanguard really appreciated my prior experiences – team members asked for my opinion and saw me as a valued member of the team. The culture at Vanguard is unlike any culture I have seen in all the companies I’ve worked with in my prior auditing experience. I have made some great friends in my time here and can truly say that I enjoy coming to work.
I appreciated the career change the most when my son, Wesley, was born 21 months ago. I remember coming back to work after maternity leave and about a week in, I received the dreaded call from daycare that my son had a fever. My team was so understanding and I was able to go pick him up and work from home. I appreciated the flexibility I was offered while still being able to keep my work progressing. Nothing can match being home in the evenings to have dinner as a family and to put my son to bed each night.
-Lauren M.
If you’re seeking an environment where you can make a difference and develop professionally, check out our Internal Audit career opportunities at www.vanguardjobs.com.
Redefining success at Vanguard
As a newly minted college graduate, I had no idea what I wanted to do with my life, but I knew I wanted to be successful, and that meant I needed to build experience at a reputable and well-known company. I had grown up reading The Bogleheads’ Guide to Investing, so when I received an offer to join Vanguard in Scottsdale, I enthusiastically accepted the opportunity. I had enough of the frigid Michigan winters. I started my Vanguard career as a Client Relationship Associate in 2014, answering inbound phone calls and assisting clients with placing trades, resetting passwords, and educating them on Vanguard products. To be honest, I saw my first role at Vanguard as a stepping stone to somewhere else. I never thought I would stay.
Like many ambitious and naive college graduates, I defined success as making a six figure income in a stereotypically cool job like investment banking or tech. If I achieved that, I would know that I “made it”.
And yet, here I am, four years later. Why did I stay? What changed?
In my first year, I discovered that I loved educating clients on Vanguard mutual funds. There is a special fuzzy feeling that comes from using my skills to educate and help others, and I wanted to chase that feeling. I thought to myself, “Where can I do more of that?”
As I gained experience at Vanguard, I began to plot my next career move. I knew that financial advisors typically make a good living doing meaningful work, so I decided to pursue the CERTIFIED FINANCIAL PLANNER™ (CFP®) designation.
Vanguard Personal Advisor Services was still in its infancy at the time, so I explored opportunities outside of Vanguard, but was disappointed to learn that a vast majority of advisory positions were sales driven. I was attracted to Vanguard Personal Advisor Services compared to other advisory firms because, as a salaried advisor, I didn’t have to worry about prospecting or earning commission-based compensation. The only thing I would need to focus on is making the best investment decisions for my clients. For many outside advisors looking in, this is the dream (trust me). And after about two years working hard in inbound phone roles and passing the CFP® exam, I joined Personal Advisor Services.
Vanguard has a noble mission: “To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” As an advisor, I get to live that mission, and this is truly rewarding in the sense that I find purpose doing something meaningful and worthwhile. You know that special fuzzy feeling I was chasing? I found it in Vanguard Advice! I know it’s a cliché, but I love what I do here. You can’t put a price on that.
Furthermore, freedom to travel, especially in my 20s, has been an invaluable benefit of working for Vanguard. In the last two years alone, I’ve been fortunate enough to travel to Thailand, Vietnam, France, Spain, Canada, and Japan. Vanguard provides a generous amount of flexible, guilt-free paid-time-off (PTO). With our collaborative culture, my supportive team allows me to treat PTO as a time to completely forget about work. If I worked for a different company that based my income on sales performance, I wouldn’t have been able to take the amazing trips that I have.
As I approach my four year anniversary in August, I can’t yet say that “I made it”, but I couldn’t be happier with where I am. I have redefined success as maximizing my fulfillment. If there’s one thing I’ve learned over the past four years, it’s that success is not all about the paycheck. Rather, it is mostly about finding rewarding work towards a worthwhile cause. Needless to say, I’ve found that at Vanguard.
-Daniel M.
If you enjoyed this post, check out more from our #LifeatVanguard Blog. And if you’re ready for a more rewarding, engaging, meaningful career, search our Advice opportunities at www.vanguardjobs.com.
Who says you can’t go home again?
There’s a famous scene at the end of the movie Cast Away (if you’ve never watched the movie put it on your “to do” list”) in which Tom Hanks is standing in the middle of the crossroads trying to determine which direction he’ll take his life after spending 1,500 days alone on a deserted island. The scene highlights the power of having options and the factors involved with making decisions that shape the direction of lives. The power of choice can never be undervalued. We have so many choices to make in this life and perhaps none more important than what shapes the direction of our careers. In July 2015, after 11 fantastic and rewarding years with Vanguard, I found myself at a career crossroad. I chose to leave the organization to explore a different path. It was a very difficult decision as I knew what I was leaving behind: the crew, the relationships, the stability, the mission, and the pride in saying I worked for Vanguard. I chose to leave to push myself outside of my comfort zone. I was intent on taking the life and career lessons learned at Vanguard and positively impacting an entrepreneurial start-up organization. I knew what I was leaving behind, left on the best of terms, and was excited by the unknown ahead.
Returning to Vanguard
My career tenure outside Vanguard did not last long. Fast forward 9 months…in April 2016 I returned to Vanguard as a contract recruiter – a return that was possible based on previous performance and the strong relationships I had built during my time with the organization. While there are many reasons why the other career opportunity did not pan out as I had hoped, the lessons learned, both positive and negative, further solidified my drive and passion to return to Vanguard. Most importantly, I learned the value of humility, as I left Vanguard a full time crew member and returned as a contract resource with no guarantee of being rehired as a crew member. Despite the risk, other full time job offers, and lack of guarantee in being rehired, my heart was set on Vanguard. I was eager to reconnect with my peers and positively impact the organization for a second time.
When I share my Vanguard career journey with external candidates and internal crew, I’m always asked the same question: “Why did you come back to Vanguard?” It’s a fair question as people don’t often return to a former employer. My “why” can be categorized in three key groups: the people, the purpose, and the possibilities.
The People
Vanguard’s people (crew, contractors, interns, etc.) drive business initiatives and innovations that positively impact our shareholders. Throughout my collective 13 years with Vanguard, I am grateful to have worked with smart, inventive, engaged, passionate, and dedicated people who have helped me grow personally and professionally. In turn, they have become my best friends, confidants, teachers, counselors, and extension of my family. I am also grateful to have led so many talented professionals. Watching their growth and development is as equally rewarding as my own career success.
Vanguard’s continued commitment to clients, crew, and community is unwavering. It’s rewarding to work for an organization that strives to put the best interest of clients first, provides rewarding career opportunities for its crew, and consistently serves our surrounding communities. The business initiatives, strategies, and innovations implemented at Vanguard are done to create the best possible experience for our shareholders. For crew who make a personal commitment to own their career journey, perform well in their existing role, and continuously push themselves to learn, opportunities await – whether it’s interesting projects, coaching and mentoring, or a new position. Lastly, I am proud to work for an organization where supporting our communities by volunteering our time, talent, and treasure is part of our cultural fabric and not an organizational obligation.
The Possibilities
I originally started my Vanguard career as an entry-level Processing Associate. In the subsequent years, through hard work and taking an active role in my development, I’ve built a successful career in Human Resources in both individual and leadership roles. I’ve gained something from each of my positions at Vanguard while embracing the challenges of new roles and pushing myself outside my comfort zone. I define career possibilities as the opportunity to combine my passions with organizational needs and openings. With hard work, initiative, and an open mind, there are no limits to what your career can be at Vanguard.
At some point in our lives we are all in the same position as Tom Hanks’ character in Cast Away. Each of us will encounter a career crossroads at some point in our lives. Defining your “why” is a critical step in determining the path you take. I have taken the road less traveled and my “why” has allowed me to come back home to Vanguard. The very last words spoken in Cast Away are “thank you”. The words simplify the gratitude Hanks’ character had for his journey and the ability to determine his path – regardless of which road he chooses. Thank you Vanguard for allowing me to choose the road less traveled and ultimately to choose the road back home.
-Chris E.
If you’re seeking an environment where you can make a difference and develop professionally, check out our career opportunities at www.vanguardjobs.com.
National Intern Day: how Vanguard’s internships help you test the waters
National Intern Day spotlights the impacts of hard-working, smart interns at companies around the country. Our College to Corporate (C2C) interns from our three US sites share how they spend their days and what they get from their time at Vanguard:
Stephanie M.:
This week I had the privilege of volunteering alongside my Vanguard intern cadre at the Share Food Program of Philadelphia. Together we packaged almost 700 boxes that will be delivered to seniors in need living in the area. Afterward we headed to the Sports Complex for a fun afternoon touring Citizens Bank Park. Just another reminder of how lucky I am to be spending my summer with a company that places such high value on their crew and their company.
Erin M.:
Being a #VanguardIntern has meant getting to know other college students who come from different universities, experiences, areas of interest and career aspirations. This diversity of thought brings about great #teamwork capabilities and also a ton of fun, in and out of the office!
This past week I had the amazing opportunity to volunteer at Feed My Starving Children. This experience was amazing! As Vanguard C2C Interns, we worked alongside volunteers to make 55,080 meals for starving children around the world! Working at Vanguard has shown me what a team of like-minded people can do to help others!
Leah B.:
I had a great time strengthening our teamwork skills at Vanguard’s Corporate Challenge Day! I love the work that Vanguard does to ensure a healthy culture for its crew.
Vanguard gave me the opportunity to attend a buy-side client intern day hosted by Bank of America Merrill Lynch. I was able to hear from the heads of several divisions, such as US ETF Distribution and Equity Sales, as well as network with peers across the industry. Thanks to this event, I better understand how the two sides of the business are interconnected. Loving the experience that being a #VanguardIntern in the Quantitative Equity Group is giving me!
If you’re seeking an environment where you can make a difference and develop professionally, learn more about our internship opportunities at www.vanguardjobs.com.
Celebrating one year of #LifeatVanguard stories
To celebrate the one year anniversary of our careers blog, we share this collection of 5 popular blogs since we began publishing. Join us for this look back at lessons learned, eye-opening advice, surprising career moments and powerful journeys. New to the blog? Welcome! The careers blog gives you a glimpse into what it’s like to work at Vanguard. Our crew members share their experiences on topics that are important to them: our mission & purpose, career journeys, a day in the life, and more.
Follow us on LinkedIn to get updates on the latest blog posts!
1. A lifetime of opportunities to lead, grow, and impact others
It was 1999. I was just finishing up my college degree, and was stuck at a crossroad, trying to decide where I wanted my career to go. I knew I wanted to be involved in a company with a rich culture, strong leaders, sound values, and growth opportunities galore – easy enough, right? When I came up dry with opportunities, my mentor recommended I look into Vanguard.
2. A conversation with a Vanguard Sales Executive
We recently sat down with Anthony W., a Sales Executive in Vanguard’s Financial Advisor Services. Anthony’s role is unique in that he spends his time “in the field” with advisors, and does not work in a Vanguard office. Anthony shares his thoughts on why he loves sales, how he makes a difference, and how football prepared him for his role at Vanguard.
3. So what is Vanguard’s campus like
Rounding out our seventh week in the internship, a quick step back allowed us to realize how Vanguard’s campus is unique. With a list of amenities that make Malvern, PA feel like home, each of our blog members selected his or her favorite location on campus. Read on to find out more.
4. Achieving success at Vanguard, regardless of obstacles
From as far back as I can remember, I was warned about growing up and facing the “real world.” As if it were a scary mythical place one could never be fully prepared for. The two things I did know about this so-called “real world” was I needed to earn an income and create a life for myself. Now, let me tell you my Vanguard story.
5. Why I started a book club with my daughter
Has the universe ever given you a sign? An unmistakable, it’s-time-to-act type of signal? Well, as I was sitting at Vanguard’s Leadership Symposium in Philadelphia last fall, a topic hit my radar for the third time in the span of a few months. And since good things come in threes (right?), I committed then and there to take action – and my kids and I are glad I did. Yup, in this Vanguard blog, I’m talking about my kids. Let me explain…
If you’re seeking an environment where you can make a difference and develop professionally, check out our career opportunities at www.vanguardjobs.com.
My family motto brought me to Vanguard
“Do the Right Thing.” It’s a family motto. When I was growing up, my father used many opportunities to instill those words in my being. I have a vivid memory from when I was about eight years old of my mother running across traffic on route 80 back to the tollbooth because the worker gave her a nickel too much change. ‘Honesty at all costs’ was all she knew. At a young age, integrity and reputation were everything, and my moral compass was set. So as I began my professional career and was looking for a long-term ‘home’, not only did I find that Vanguard’s culture and values aligned with my own, but “Do the Right Thing” is actually a message that can be found and heard here often. For as long as I can remember, I wanted to be a Financial Planner. Many kids want to be doctors, teachers, athletes, or singers. Thanks to my grandparents, I was exposed to the world of finance at a very young age, and I wanted to couple that with my innate desire to help people. The cherry on top: The idea of being a Financial Planner seemed fun. And, if I was going to spend a large portion of my life doing something, I better enjoy it, and it certainly can’t feel like ‘work’. When you look into the core of your being, what is your calling? What kind of impact do you want to make? What are you going to have the most fun doing? Well, if you made it this far in my blog entry, chances are you’re interested in a Financial Planning career at Vanguard. And as you’ll read below, if your desires align with mine, this might be the place for you too.
Stop Selling, Start Helping
At Vanguard, prospective clients I speak with are connected with me either because they asked to speak to an Advisor, or a potential need was identified in a conversation they had with a representative. That means there’s no cold-calling involved. So, from the beginning of the discussion, the goal is to determine whether the client’s needs align with our managed advice offer. Some call this soft consultative sales, I call it helping someone who needs help.
Advice I Truly Believe In
Since I don’t have a crystal ball that tells me the future, I’m not trying to time or beat the market. Rather, my focus is on developing an investment portfolio that is appropriate for the client based on their goals, risk tolerance, time horizon, and other variables through a consistent advice methodology. This allows me to be fully confident in the advice I’m providing, knowing I have only the client’s best interests in mind.
Do You Love People?
I absolutely love people, which is a primary reason why my wife and I have five kids! Vanguard’s consistent advice methodology allows me to spend time getting to know my clients better, understand what is important to them, and look for ways to bring additional value over the course of the relationship. This is where I have the most fun. I yearn to know what they’re passionate about and what worries them. I want to celebrate the fun life events with them, and mourn with them during the difficult ones. I want to think of my clients over the weekend because something I saw or heard reminded me of who they are. Becoming part of their lives is the goal, and for no motive other than I simply care about people.
So, how about you? What are you looking for?
If you’re like me (you want to do the right thing and have fun doing it) then this place called Vanguard just might be for you.
-Matthew B.
If you’re seeking an environment where you can make a difference and develop professionally, learn about our careers in advice at www.vanguardjobs.com.
The family I never expected
June has always been one of my favorite times of the year. Spring has brought an annual feeling of renewal and the excitement of summer is peeking around the corner. One of my favorite sights is that of hopeful graduates in caps and gowns walking through the Philadelphia streets full of pride and promise for the future. Seeing them takes me back to my own graduation, when I was preparing to leave the relative comfort of my MBA program to embark on a new adventure with Vanguard. I still remember the unique blend of nervousness and excitement as I left the graduation ceremony knowing that everything was about to change.
I grew up in the Midwest, specifically Detroit, Michigan. Until I accepted the offer to join Vanguard, I had never lived anywhere else. I always had the benefit of a big, close-knit network of family and dear friends, who supported me during my academic and professional journeys. When moving day arrived, I remember backing my car out of my mom’s driveway, tearfully waving good-bye, and thinking, “Who in the world is going to help me unpack all of this stuff?” It was my first realization that I was on my own.
My first few days at Vanguard were so wonderful, that I had little time to spend on my anxieties about the transition. Everyone was so welcoming and willing to answer absolutely any question. My new leader took great care to encourage me to take my time learning the ropes. Regarding her expectations of me as a new manager in her organization, she said, “Just go out there and be yourself. People will see what I see and they’ll know you’re here to make things better. You’ll figure out the rest.” It was in that moment, when I was encouraged to just be me, that knew I had made the right decision.
In the weeks to come, things continued to go well. I had found my stride with my new team, and I was starting to speak the language in this vast new place. Though I was finding my footing, something was still missing. I had been in Philadelphia for a couple of months, and I was really longing for family. The absence of their special kind of support was tough at times. It was the only thing that stopped me from feeling I’d found the absolute perfect place for me. But then something happened to change everything. Another African-American woman in my department suggested I sign up for the Vanguard Black Professional Network (VBPN). In what seemed like no time at all, my inbox was flooded with invitations for coffee, lunch, and dinner. I saw an email from the head of VBPN asking about a dozen leaders to all please reach out and make sure I had everything I needed. Once these offers started flying in, I realized what had been missing during my transition. There were things unique to my experience as a black woman new to the Philadelphia area that I hadn’t even thought to ask for help with up to that point. I suddenly had recommendations for where to live, where to socialize, and where to have my hair done. It was like I stumbled upon 20 long-lost cousins with all sorts of advice! Slowly the gap I felt started to close.
In addition to leveraging my new family to get myself acclimated to Philadelphia, I found incredible value in the new professional relationships that I forged. Within 6 months I had a handful of mentors who served as sounding boards on professional matters large and small. Over time I solicited their feedback on presentations, asked for opinions on jobs I considered pursuing, and sought encouragement when I knew I’d made mistakes. It was the same support I’d found from friends and family back home. I came to realize that I had indeed found family at Vanguard. As time marched on, I joined the VBPN leadership team and have made it my priority to expand this feeling of “family” to our diverse and ever growing membership.
Years after I first arrived at Vanguard, I now look at the work that VBPN and our other Crew Resource Groups are doing in the name of inclusion for everyone: professional development programs, networking opportunities, cultural celebrations, and much more. I’m filled with pride to think of all that Vanguard leaders and crew are investing to make our company welcoming and supportive to all. I only hope that everyone involved fully appreciates the impact their work has on people like me. They really did help me find a new family. I’ll forever be grateful.
-Tiffany H.
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