In late 2019, after working in a multitude of roles across a variety of financial services organizations, I felt it was time for a change and started exploring my next career move. First and foremost, I wanted to join a firm that ‘made sense’: I had to buy into its purpose, conviction and how it benefited society – all these things were vitally important to me. When I started looking a little deeper into Vanguard, its history, direction and people’s experience of working with and within the firm, things started stacking up. The interview process cemented my interest and upon being offered my role, I was excited at the prospect of working with such a highly respected and regarded organization. So, I took the plunge and in February 2020, I joined Vanguard Investments Australia’s Enterprise Risk Management Team.

Upon starting, I was regularly told to “take the opportunity to get to know Vanguard”. I took some time to really appreciate what was being said. Onboarding at Vanguard is more than simply turning up, being shown your seat, receiving a laptop and being told to ‘get on with it’. People are delighted to have you on the team, want to get to know you and help you find your place. From day one, you’re a valued member of the ‘crew’ and with that established, you can take the opportunity to lay the groundwork to build working relationships that are instrumental to your own and the firm’s success. I’d liken it to being welcomed into a family that incorporates Vanguard’s Clients, Community and Crew. It just makes sense.

One thing I wasn’t prepared for were the many challenges that 2020 was going to throw our way. While I’m as anxious as the next person trying to navigate the ‘new normal’, I’ve also been grateful for both the support and opportunities that Vanguard has provided during these times. For example, a little more than a month into my new role, a request came through to assist with our business’s operations dealing with social distancing and unprecedented market turbulence. I answered the call, and while it took me out of my comfort zone, the experience paid-back tenfold as it provided me with real hands-on insight into how Vanguard works.

I completed my LUMA Human-Centered Design practitioner certification, a course that I had commenced within a month of joining Vanguard. Learning new ways of working are now more important than ever and being provided the opportunity to gain and develop such skills, while getting to know my new colleagues was fantastic. It was a great way to introduce myself and learn about the people I’d be working with going forward.

More recently, I’ve stepped into a leadership role, providing me with a chance to manage a team of my risk colleagues. Again, being provided with another opportunity to develop and showcase my skills has been welcomed. My managers and other specialists have been supportive throughout the experience, and I’ve gained an opportunity to learn, influence and deliver upon Vanguard’s mission both here in Australian and abroad.

Presently, like many of my colleagues, I’ve been working remotely at home, away from the office for many months now. The Vanguard family has helped me and everyone else adapt to these necessary changes with a host of resources, including the provision of the latest collaborative technologies, ensuring that that our home office setup is suitable, and regular formal and informal check-ins with crew. Everyone’s looking out for each other and doing the best they can to pull through this period together. It’s during such challenging times that the true character of a firm becomes apparent, and I for one am glad that I’ve joined Vanguard.

– Jason B.

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